Issue Levels Clause Samples

Issue Levels. 4.1 The following table provides a description of the different issue categories, based on their severity and impact, that Censornet uses to assign a priority to individual support cases. Priority 1 (Critical) Infrastructure outage, service disruption, system not available and no workaround exists. Priority 2 Degraded (High) The service is usable but degraded. Significant reduction experienced in system performance or unavailability of a specific function. Failure of one or more system functions making use of the systems difficult (e.g., service still running and operational, but not at full capacity). Priority 3 General (Medium) A problem, which is outside of the expected operation of the service but causes only minor inconvenience to the customer, requests for information, service requests or feature requests.
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Issue Levels. All issue levels will be responded to within 1 hour Monthly review meetings should be used to discuss performance.
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Issue Levels. The following table provides a description of the different issue categories, based on their severity and impact, that TrustLayer uses to assign a priority to individual support cases.
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Issue Levels. Issue level Description
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Related to Issue Levels

  • Staffing Levels To the extent legislative appropriations and PIN authorizations allow, safe staffing levels will be maintained in all institutions where employees have patient, client, inmate or student care responsibilities. In July of each year, the Secretary or Deputy Secretary of each agency will, upon request, meet with the Union, to hear the employees’ views regarding staffing levels. In August of each year, the Secretary or Deputy Secretary of Budget and Management will, upon request, meet with the Union to hear the employees’ views regarding the Governor’s budget request.

  • Formal Level 4.3.1 Level I Within twenty (20) working days after the occurrence of the act or omission giving rise to the grievance, the grievant must present his/her grievance in writing on the appropriate form to the immediate supervisor and forward an information copy to the Superintendent at Level II. The supervisor shall communicate his/her decision in writing to the grievant with copies to the CSEA President and the job site representative within ten (10) working days after receiving the grievance. Within the above time limits either party may request a personal conference. If the supervisor does not respond within the time limits, the grievant may appeal the next level. 4.3.2 Level II In the event the grievant is not satisfied with the decision at Level I, he/she may appeal the decision to the Superintendent or his/her designee within ten (10) working days. The appeal should include a copy of the original grievance; the decision rendered at Level I, and a clear concise statement of the reasons for the appeal. The Superintendent or his/her designee will communicate his decision in writing to the grievant with copies to the Supervisor Level I, the CSEA President, and the job site representative within ten(10) working days after receiving the appeal. Either the grievant or the Superintendent may request a personal conference within the above time limits. If the Superintendent does not respond within the time limits, the grievant may appeal to the next level. 4.3.3 Level III Mediation In the event the grievant is not satisfied with the decision at Level II, the grievant or the Executive Director of Human Resources may submit a written request to the Superintendent or designee that the grievance be referred to the California State Conciliation Service for mediation. The mediator shall meet with the parties and attempt to facilitate a resolution of the pending grievance. The mediator shall have no authority to issue an opinion or recommendation.

  • Service Levels All service level requirements will be set forth in Exhibit A (“▇▇▇▇.▇▇▇ Referral Service Level Requirements”). Recipient ▇▇▇▇▇▇ agrees to adhere, and encourage Recipient Agent’s adherence, with the version of the ▇▇▇▇.▇▇▇ Referral Service Level Requirements in effect at the time ▇▇▇▇.▇▇▇ identifies the Referral to Recipient Broker/Agent.

  • Service Level In the event that League InfoSight discovers or is notified by you of the existence of Non-Scheduled Downtime, we will use commercially reasonable efforts to determine the source of the problem and attempt to resolve it as quickly as possible.