Common use of Jitter Clause in Contracts

Jitter. PacketFabric is committed to delivering a reliable, high-performance service, free from unnecessary jitter which could impact Service quality. Network jitter performance should be equal to or better than the target performance metrics below. North America < 2ms Europe < 2ms Australia < 2ms Trans-Atlantic < 2ms Trans-Pacific < 2ms In the event that these performance metrics cannot be met, the following table shall define the amount of credit the Customer is entitled to receive: 10% 10% of MRC 25% 20% of MRC 50% 30% of MRC 75% 40% of MRC 100% 50% of MRC *For example, 10% of 2 ms = 0.2 ms.