KEY PERFORMANCE INDICATORS and KPI TARGETS Clause Samples

The "Key Performance Indicators and KPI Targets" clause defines the specific metrics and performance goals that a party must meet under the agreement. It typically outlines which indicators will be measured, how they will be tracked, and the target values or thresholds that must be achieved within set timeframes. For example, a service provider might be required to maintain a certain customer satisfaction score or complete tasks within agreed deadlines. This clause ensures that both parties have a clear, objective standard for evaluating performance, thereby promoting accountability and reducing ambiguity in expectations.
POPULAR SAMPLE Copied 1 times
KEY PERFORMANCE INDICATORS and KPI TARGETS. Subject to consultation with the Supplier, the Authority reserves the right to change the KPI Targets from time to time.
View SourceView Similar (4)
KEY PERFORMANCE INDICATORS and KPI TARGETS. 3.1 The KPIs from which performance will be reported against are set out below:
View SourceView Similar (47)
KEY PERFORMANCE INDICATORS and KPI TARGETS. 3.1 The KPIs from which performance will be reported against are set out below: 3.2 Lot 1 The supplier will provide the Authority with complete and accurate Management Information template by the contractual date. 100% Confirmation of receipt and time of receipt by the Authority Invoices for Management Charges to be paid within 30 calendar days from date of issue. 100% Confirmation of receipt and time of receipt by the Authority For each year the framework is live the Supplier will achieve an increase in spend growth via new Contracting Body on boarding and transitional spend. 20% Management Information The Supplier will achieve savings on the Contracting Body’s 5% Management Premiums as defined in the Authority’s benefits methodology Information and (Attachment 11 of the Invitation to Tender) benefits methodology The Supplier will achieve a percentage customer satisfaction scoring 95% The Authority’s customer survey and will have an implemented and agreed Performance Improvement Plan in place to address any performance issues. The Authority will measure the Supplier on adherence to the milestones agreed within the Performance Improvement Plan 3.3 Lot 2 and Lot 3 The supplier will provide the Authority with complete and accurate Management Information template by the contractual date. 100% Confirmation of receipt and time of receipt by the Authority Invoices for Management Charges to be paid within 30 calendar days from date of issue. 100% Confirmation of receipt and time of receipt by the Authority For each year the framework is live the Supplier will achieve an increase in spend growth via new customer on boarding and transitional spend. 20% Management Information The Supplier will achieve savings on the Contracting Body’s Premiums as defined in the Authority’s benefits methodology (Attachment 14 of the ITT) 5% Management Information and benefits methodology The Supplier will achieve a percentage customer satisfaction scoring and will have an implemented and agreed Performance Improvement Plan in place to address any performance issues. 95% The Authority’s customer survey The Authority will measure the Supplier on adherence to the milestones agreed within the Performance Improvement Plan The broker will issue a Market Presentation to all capable insurers on behalf of each Contracting Body 100% Management Information and the Toolkit. The broker will respond to all Statement of requirements issued by each Contracting Body 100% Management Information and th...
View SourceView Similar (2)
KEY PERFORMANCE INDICATORS and KPI TARGETS. 3.1 Subject to consultation with the Supplier, the Authority reserves the right to change the KPI Targets from time to time. 3.2 The Supplier shall use all reasonable endeavours to meet the KPI Targets. 3.3 The KPIs against which the Supplier‟s performance will in part be measured and reported are set out below: KPI Measures/Evidence Framework Management The Supplier will provide the Authority with Confirmation of receipt of accurate and complete and accurate Management Information template by the contractual date. Invoices for Management Charges to be paid within 30 calendar days from date of issue. The Supplier will provide the Authority with a Model Self Audit Certificate within two months of the end of each Contract Year and will complete any actions outlined by Authority conducted Audits within specified timescales. timely Management Information by the Authority. Timeliness and accuracy of paid invoices confirmed by the Authority. Receipt of the Model Self Audit Certificate within two months of the end of each contract year confirmed by the Authority. Completion of any actions arising from audits conducted by the Authority within specified timescales and confirmed by the Authority.
View SourceView Similar (2)
KEY PERFORMANCE INDICATORS and KPI TARGETS. 3.1 Subject to consultation with the Supplier, the Authority reserves the right to change KPI Targets from time to time. 3.2 The Supplier shall use all reasonable endeavours to meet the KPI Targets identified in 3.3 below. 3.3 The KPIs from which performance will be reported against are set out below: MI The Supplier will provide the Authority with complete and accurate Management Information by the contractual date. The Supplier shall ensure that no less than 11 separate monthly returns are made correct and on time (by 7th of each month) in each calendar year. Invoice payment Invoices for Management Charges issued by the Authority to be paid by the Supplier within 30 calendar days from date of issue. Timeliness and accuracy of paid invoices confirmed by the Authority. Self-Audit Certificate The Supplier will provide the Authority with a Model Self Audit Certificate within two months of the end of each Contract Year and will complete any actions outlined by Authority conducted Audits within timescales specified by the Authority. Receipt of the Self Audit Certificate within two months of the end of each Contract Year confirmed by the Authority; and Completion of any actions arising from audits conducted by the Authority within specified timescales and confirmed by the Authority. Performance Improvement In the event that any KPI is not delivered satisfactorily, the Supplier will, if so required by the Authority, agree with the Authority and implement a Performance Improvement Plan to address any performance issues. The Authority will measure the Supplier on adherence to the milestones agreed within the Performance Improvement Plan.
View Source
KEY PERFORMANCE INDICATORS and KPI TARGETS. 3.1 Subject to consultation with the Provider, the Authority reserves the right to change the KPI Targets from time to time. 3.2 The Provider shall use all reasonable endeavours to meet the KPI Targets. 3.3 The KPIs against which the Provider’s performance will in part be measured and reported are set out below:
View Source
KEY PERFORMANCE INDICATORS and KPI TARGETS. 3.1 The KPIs from which performance will be reported against are set out below: Service Level Rating to be Achieved Measured by 1. Contract Management 1.1) Responsiveness to the Authority in matters pertaining to management of the framework 100 percent Confirmation of receipt and time of receipt by the Authority 1.2) Provision of accurate and timely management information in the agreed format 100 percent Confirmation of receipt and time of receipt by the Authority 1.3) Timely, accurate payment of the Management Charge 100 percent Confirmation of receipt and time of receipt by the Authority 1.4) Provision of an accurate and timely Performance Management Report 100 percent Confirmation of receipt and time of receipt by the Authority 1.5) Provision of an accurate and timely quarterly Self-audit Compliance Certificate 100 percent Confirmation of receipt and time of receipt by the Authority
View Source

Related to KEY PERFORMANCE INDICATORS and KPI TARGETS

  • KEY PERFORMANCE INDICATORS 10.1 The Supplier shall at all times during the Framework Period comply with the Key Performance Indicators and achieve the KPI Targets set out in Part B of Framework Schedule 2 (Goods and/or Services and Key Performance Indicators).

  • Performance Indicators The HSP’s delivery of the Services will be measured by the following Indicators, Targets and where applicable Performance Standards. In the following table: INDICATOR CATEGORY INDICATOR P=Performance Indicator E=Explanatory Indicator M=Monitoring Indicator 2022/23 Organizational Health and Financial Indicators Debt Service Coverage Ratio (P) 1 ≥1 Total Margin (P) 0 ≥0 Coordination and Access Indicators Percent Resident Days – Long Stay (E) n/a n/a Wait Time from Home and Community Care Support Services (HCCSS) Determination of Eligibility to LTC Home Response (M) n/a n/a Long-Term Care Home Refusal Rate (E) n/a n/a Quality and Resident Safety Indicators Percentage of Residents Who Fell in the Last 30 days (M) n/a n/a Percentage of Residents Whose Pressure Ulcer Worsened (M) n/a n/a Percentage of Residents on Antipsychotics Without a Diagnosis of Psychosis (M) n/a n/a Percentage of Residents in Daily Physical Restraints (M) n/a n/a

  • Ongoing Performance Measures The Department intends to use performance-reporting tools in order to measure the performance of Contractor(s). These tools will include the Contractor Performance Survey (Exhibit G), to be completed by Customers on a quarterly basis. Such measures will allow the Department to better track Vendor performance through the term of the Contract(s) and ensure that Contractor(s) consistently provide quality services to the State and its Customers. The Department reserves the right to modify the Contractor Performance Survey document and introduce additional performance-reporting tools as they are developed, including online tools (e.g. tools within MFMP or on the Department's website).

  • Performance Measure Grantee will adhere to the performance measures requirements documented in

  • Performance Targets Threshold, target and maximum performance levels for each performance measure of the performance period are contained in Appendix B.