Common use of Levels of Service Clause in Contracts

Levels of Service. i. The Vocational Rehabilitation Counselor (VRC) determines the level of service needed in close collaboration with the Customer and the Contractor. The level of service is based on the nature and extent of therapeutic intervention the Contractor is expected to provide to enable the Customer to adjust to their work environment and retain their job for ninety (90) continuous calendar days after services are authorized and started. ii. The following are general criteria that DVR shall follow when determining the level of service required by a Customer. The criteria may be altered or expanded upon by the VRC in collaboration with the Customer and the Contractor in order to reflect the Off- Site Psycho-Social support needs of the Customer. (A) Level 1 – The Customer requires minimal Off-Site Psycho-Social Job Support Services to address their psycho-social stressors of employment. (B) Level 2 – The Customer requires moderate Off-Site Psycho-Social Job Support Services to address their psycho-social stressors of employment. (C) Level 3 – The Customer requires significant Off-Site Psycho-Social Job Support Services to address their psycho-social stressors of employment. iii. If a Customer discloses their disability to their employer while receiving Off-Site Psycho-Social Job Support Services and requires on-site CRP Job Retention Services to maintain their employment, one of the following services shall be authorized: (A) CRP Job Retention in lieu of Off-Site Psycho-Social Job Support Services – Non- Supported Employment. (B) CRP Intensive Training in lieu of Off-Site Psycho-Social Job Support Services – Supported Employment.

Levels of Service. i. The Vocational Rehabilitation Counselor (VRC) determines the level of service needed in close collaboration with the Customer and the Contractor. The level of service is based on the nature and extent of therapeutic intervention the Contractor is expected to provide to enable the Customer to adjust to their work environment and retain their job for ninety (90) continuous calendar days after services are authorized and started. ii. The following are general criteria that DVR shall follow when determining the level of service required by a Customer. The criteria may be altered or expanded upon by the VRC in collaboration with the Customer and the Contractor in order to reflect the Off- Site Psycho-Social support needs of the Customer.the (A) Level 1 – The Customer requires minimal Off-Site Psycho-Social Job Support Services to address their psycho-social stressors of employment. (B) Level 2 – The Customer requires moderate Off-Site Psycho-Social Job Support Services to address their psycho-social stressors of employment. (C) Level 3 – The Customer requires significant Off-Site Psycho-Social Job Support Services to address their psycho-social stressors of employment. iii. If a Customer discloses their disability to their employer while receiving Off-Site Psycho-Social Job Support Services and requires on-site CRP Job Retention Services to maintain their employment, one of the following services shall be authorized: (A) CRP Job Retention in lieu of Off-Site Psycho-Social Job Support Services – Non- Supported Employment. (B) CRP Intensive Training in lieu of Off-Site Psycho-Social Job Support Services – Supported Employment.

Levels of Service. i. The Vocational Rehabilitation Counselor (VRC) determines the level of service needed in close collaboration with the Customer and the Contractor. The level of service is based on the nature and extent of therapeutic intervention the Contractor is expected to provide to enable the Customer to adjust to their work environment and retain their job for ninety (90) continuous calendar days after services are authorized and started. ii. The following are general criteria that DVR shall follow when determining the level of service required by a Customer. The criteria may be altered or expanded upon by the VRC in collaboration with the Customer and the Contractor in order to reflect the Off- Off-Site Psycho-Social support needs of the Customer. (A) Level 1 – The Customer requires minimal Off-Site Psycho-Social Job Support Services to address their psycho-social stressors of employment. (B) Level 2 – The Customer requires moderate Off-Site Psycho-Social Job Support Services to address their psycho-social stressors of employment. (C) Level 3 – The Customer requires significant Off-Site Psycho-Social Job Support Services to address their psycho-social stressors of employment. iii. If a Customer discloses their disability to their employer while receiving Off-Site Psycho-Psycho- Social Job Support Services and requires on-site CRP Job Retention Services to maintain their employment, one of the following services shall be authorized: (A) CRP Job Retention in lieu of Off-Site Psycho-Social Job Support Services – Non- Supported Employment. (B) CRP Intensive Training in lieu of Off-Site Psycho-Social Job Support Services – Supported Employment.