Common use of Managed Services Clause in Contracts

Managed Services. If we have agreed to provide you with Managed Services, then the following terms apply. If your provider of Managed Services is a Partner of ours then these are our default terms, however you may agree alternative arrangements with them. ● You authorize us to install any remote management tools as we deem necessary for the purpose of managing our Products and Services. ● You authorize our access to your environment for the purpose of managing our Products and Services. ● Where the supply of a Product or Service requires functionality from your IT infrastructure, you are responsible for ensuring that that functionality is present. ● If you request onsite support and we believe we are capable of completing required support tasks remotely, we will treat the request as chargeable. ● The Managed Services Table set out below shows the matters and actions that are in and out of the scope of our Managed Services. ● We make no warranty on the integrity of software released by Third Party vendors, including but not limited to patches, hotfixes, updates and device drivers. As such, we are not liable for any damages caused by the application, automated or otherwise, of this software as part of our Managed Service. Any remedial work to resolve issues caused by the application of vendor released software is out of scope of Managed Services. ● We make no warranty on the effectiveness of security, anti-virus and anti-malware products or services. Any remedial works for issues caused by security, virus or malware infections that were not captured by the said measures are considered out of scope of Managed Services. Where we provide you with internet security, whilst we do so with due care no system, product or service can claim to be completely secure. ● Where we or a Third Party vendor has stipulated a Hardware and/or software compatibility list or configuration, you must adhere to these guidelines. Any work arising from non-compliance with these guidelines will be considered out of scope of Managed Services. ● Other than Bundled Hardware, we are not required to provide support for Hardware or software which is no longer supported by the relevant vendor (End of Life). Where we become aware that Hardware or software has reached, or is imminently approaching End of Life, we will use commercially reasonable efforts to notify you, however, we are not liable for any failure to do so. ● Included hours of Managed Services will be specified in your Order. In Scope Out of Scope (Chargeable) Monitoring of agreed Product performance parameters Critical Incident management Remote assistance with deployment, and configuration Recommendation on set up Management of warranty claims Onsite support Network and infrastructure management and support Hardware management - servers, network infrastructure and connected devices

Managed Services. If we have agreed to provide you with Managed Services, then the following terms apply. If your provider of Managed Services is a Partner of ours then these are our default terms, however you may agree alternative arrangements with them. ● You authorize us to install any remote management tools as we deem necessary for the purpose of managing our Products and Services. ● You authorize our access to your environment for the purpose of managing our Products and Services. ● Where the supply of a Product or Service requires functionality from your IT infrastructure, you are responsible for ensuring that that functionality is present. ● If you request onsite support and we believe we are capable of completing required support tasks remotely, we will treat the request as chargeable. ● The Managed Services Table set out below shows the matters and actions that are in and out of the scope of our Managed Services. ● We make no warranty on the integrity of software released by Third Party vendors, including but not limited to patches, hotfixes, updates and device drivers. As such, we are not liable for any damages caused by the application, automated or otherwise, of this software as part of our Managed Service. Any remedial work to resolve issues caused by the application of vendor released software is out of scope of Managed Services. ● We make no warranty on the effectiveness of security, anti-virus and anti-malware products or services. Any remedial works for issues caused by security, virus or malware infections that were not captured by the said measures are considered out of scope of Managed Services. Where we provide you with internet security, whilst we do so with due care no system, product or service can claim to be completely secure. ● Where we or a Third Party vendor has stipulated a Hardware and/or software compatibility list or configuration, you must adhere to these guidelines. Any work arising from non-compliance with these guidelines will be considered out of scope of Managed Services. ● Other than Bundled Hardware, we are not required to provide support for Hardware or software which is no longer supported by the relevant vendor (End of Life). Where we become aware that Hardware or software has reached, or is imminently approaching End of Life, we will use commercially reasonable efforts to notify you, however, we are not liable for any failure to do so. ● Included hours of Managed Services will be specified in your Order. In Scope Out of Scope (Chargeable) In Scope Onsite support Network and infrastructure management and support Hardware management - servers, network infrastructure and connected devices Monitoring of agreed Product performance parameters Critical Incident management Remote assistance with deployment, and configuration Recommendation on set up Management of warranty claims Onsite support Network and infrastructure management and support Hardware management - servers, network infrastructure and connected devicesclaims

Managed Services. If we have agreed to provide you with Managed Services, Services then the following these terms apply. If your provider of Managed Services is a Partner of ours then these are our default terms, however you may agree alternative arrangements with them. ● : (a) You authorize authorise us to install any remote management tools as we deem necessary for the purpose of managing our Products and Services. ● necessary. (b) You authorize authorise our access to your environment for the purpose of managing our Products and Services. ● environment. (c) Where the supply of a Product or Service requires functionality from your IT infrastructure, you are responsible for ensuring that that functionality is must be present. ● If . (d) Should you request the supply of onsite support and support, if we believe we are capable of completing required support tasks remotely, we will treat the request as chargeable. ● . (e) The Managed Services Table set out below shows the matters and actions that are in and out of the scope of our Managed Zone Services. ● . (f) We make no warranty on the integrity of software released by Third Party vendors, including but not limited to patches, hotfixes, updates and device drivers. As such, we are not liable for any damages caused by the application, automated or otherwise, of this software as part of our Managed Service. Any remedial work to resolve issues caused by the application of vendor released software is out of scope of Managed Services. ● scope. (g) We make no warranty on the effectiveness of security, anti-virus and anti-malware products Products or servicesservice. Any remedial works for issues caused by security, virus or malware infections that were not captured by the said antivirus or anti-malware measures are considered out of scope of Managed Services. Where we provide you with internet security, whilst we do so with due care no system, product or service can claim to be completely secure. ● scope. (h) Where we or a Third Party vendor has stipulated a Family Zone Hardware and/or software compatibility list or configuration, you must adhere to these guidelines. Any work arising from non-compliance with these guidelines will be considered as out of scope of Managed Services. ● Other than Bundled Hardware, we scope. (i) We are not required to provide support for Family Zone Hardware or software which is no longer supported by the relevant vendor (End of Life). Where we become aware that Family Zone Hardware or software has reached, or is imminently approaching End of Life, we will use commercially reasonable efforts endeavour to notify you, however, we are not liable for any failure to do so. ● You must make your own enquiries to determine when Family Zone Hardware and software will reach, or may reach End of Life. (j) Included hours of Managed Services support effort will be specified in your Order. In Scope Out of Scope (Chargeable)  Monitoring of agreed Product School Zone performance parameters  Critical Incident management for School Zone  Remote assistance with deployment, the deployment and ongoing configuration of the School Zone appliance  Recommendation on network set up Management with relation to School Zone  Onsite maintenance support of warranty claims Onsite support School Zone appliance unless otherwise stipulated in agreement  Network and infrastructure management and & support  Hardware management - servers, network infrastructure and connected devicesdevices 7 APPLICATION PROGRAMMING INTERFACES These terms apply if you use Family Zone's Application Programming Interfaces, other developer services, and associated software (collectively, "APIs"). By accessing or using our APIs, you are agreeing to the terms below. If there is a conflict between these terms and additional terms applicable to a given API, the additional terms will prevail. Collectively, we refer to the terms below, any additional terms, terms within the accompanying API documentation, and any applicable policies and guidelines as the "Terms". You agree to comply with the Terms and that the Terms control your relationship with us. Please read all the Terms carefully. If you use the APIs as an interface to, or in conjunction with other Products then the terms for those other Products also apply.