Common use of MANAGING THE SERVICE Clause in Contracts

MANAGING THE SERVICE. 4.1. Where a fault is reported by the Customer in relation to the Services, the Supplier will respond in line with the level of repair service the Customer has requested and as set out in the Service Level Agreement. 4.2. Where the Supplier or BT agree to work outside of the hours covered by the repair service (specified in the Service Level Agreement), the Customer must pay the Supplier applicable additional charges for doing so (as quoted to the Customer in advance). 4.3. Where the Customer reports a fault and the Supplier finds that there is none, or that the Customer has caused the fault, the Supplier may charge the Customer for any work undertaken to remedy the reported fault in line with its standard charges for such additional services (as quoted to the Customer in advance).

MANAGING THE SERVICE. 4.1. 4.1 Where a fault is reported by the Customer in relation to the Services, the Supplier will respond in line with the level of repair service the Customer has requested and as set out in the Service Level Agreement. 4.2. 4.2 Where the Supplier or BT agree to work outside of the hours covered by the repair service (specified in the Service Level Agreement), the Customer must pay the Supplier applicable additional charges for doing so (as quoted to the Customer in advance). 4.3. 4.3 Where the Customer reports a fault and the Supplier finds that there is none, or that the Customer has caused the fault, the Supplier may charge the Customer for any work undertaken to remedy the reported fault in line with its standard charges for such additional services (as quoted to the Customer in advance).