Support Schedule Clause Samples

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Support Schedule. 2.5. 1st and 2nd line technical support of the Attend Anywhere video consultation web-based application for service users across DWP.
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Support Schedule. Denim Group will provide Support to Customer as follows: (a) Denim Group shall provide Support to Customer with respect to Customer’s Use of the Software as authorized in the Agreement Monday through Friday excluding U.S. federal holidays (“Business Days”) between the hours of 8:30 AM and 5:30 PM North American Central Time (“Business Hours”) via telephone (▇▇▇-▇▇▇-▇▇▇▇) and email (▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇.▇▇). Denim Group shall provide an initial response to a request for Support from Customer within one Business Day of Denim Group’s receipt of such request. (b) Support shall consist of (i) answering questions regarding proper Use of the Software; (ii) giving advice on system-related issues concerning Use of the Software such as Recommended Hardware, Recommended Database, Recommended Application Server, and related operating systems; (iii) troubleshooting relating to the Software; (iv) assisting Customer in diagnosing material errors in the Software that cause the Software not to operate materially in accordance with the Documentation (“Errors”); and (v) providing technical assistance to Customer to attempt to correct diagnosed Errors. (c) Denim Group will use commercially reasonable efforts to attempt to fix Errors in the Software identified by Customer that Denim Group is able to diagnose and reproduce, but Denim Group makes no guarantee that any such Errors will be fixed. Denim Group shall have no obligation to attempt to fix any Error if any of the following shall occur: (i) Customer does not notify Denim Group in writing within ten
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Support Schedule. Denim Group will provide Support to Customer as follows: (a) Denim Group shall provide Support to Customer with respect to Customer’s Use of the Software as authorized in the Agreement Monday through Friday excluding U.S. federal holidays (“Business Days”) between the hours of 8:30 AM and 5:30 PM North American Central Time (“Business Hours”). Communication channels will be dependent on the Support plan purchased by Customer as described in the Support Schedule. Denim Group shall provide an initial response to a request for Support from Customer within 72 hours of Denim Group’s receipt of such request. (b) Support shall consist of (i) answering questions regarding proper Use of the Software; (ii) giving advice on system-related issues concerning Use of the Software such as Recommended Hardware, Recommended Database, Recommended Application Server, and related operating systems;
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Support Schedule. Application 70.1 This schedule applies to Support employees. 70.2 Support employees, wages are comprised as follows; 70.2.1 Base hourly rate 70.2.2 Business Specific Productivity Increase (paid as an allowance) 70.2.3 Performance Recognition Payment
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Support Schedule. During the Subscription Period, DigitalEd will provide support to Customer in accordance with the Support Schedule attached hereto as Schedule B.
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Related to Support Schedule

  • Shift Schedule The words "shift schedule" when used in this Agreement shall mean a timetable of the shifts and off days assigned to a position or group of positions which commences at the beginning of a pay period and includes one complete rotation of said shifts.

  • Time Schedule 4.1. A project schedule is included in Appendix A. 4.2. Any delay of services or change in sequence of tasks must be approved in writing by Delaware. 4.3. In the event that Vendor fails to complete the project or any phase thereof within the time specified in the Contract, or with such additional time as may be granted in writing by Delaware, or fails to prosecute the work, or any separable part thereof, with such diligence as will insure its completion within the time specified in this Agreement or any extensions thereof, Delaware shall suspend the payments scheduled as set forth in Appendix A.

  • Project Schedule Construction must begin within 30 days of the date set forth in Appendix A, Page 2, for the start of construction, or this Agreement may become null and void, at the sole discretion of the Director. However, the Recipient may apply to the Director in writing for an extension of the date to initiate construction. The Recipient shall specify the reasons for the delay in the start of construction and provide the Director with a new start of construction date. The Director will review such requests for extensions and may extend the start date, providing that the Project can be completed within a reasonable time frame.

  • Budget Schedule Subrecipient agrees that the expenditures of any and all funds under this Contract will be in accordance with the Budget Schedule, a copy of which is attached hereto as Attachment C, and which by this reference is incorporated herein and made a part hereof as if fully set forth.

  • Development Schedule The Project shall substantially comply with the specific timetables and triggers for action set forth in Article 5 of this Agreement. The parties acknowledge that, as provided in G.S. 160A-400.25(b), the failure to meet a commencement or completion date shall not, in and of itself, constitute a material breach of this Agreement pursuant to G.S. 160A-400.27 but must be judged based upon the totality of the circumstances.