Common use of Mandatory Service Requirements Clause in Contracts

Mandatory Service Requirements. This paragraph describes the mandatory service requirements that the Supplier is obligated to fulfil as part of the delivery of this Language Services Framework. The Supplier shall ensure it has access to a sufficient number of appropriately qualified and experienced Linguists to ensure that it can fulfil the requirement under the Lotting structure of this Framework Agreement and any subsequent Call Off Agreements. The Supplier’s staff and Linguists shall possess the qualifications and competence appropriate to the tasks for which they are employed. The Supplier shall ensure that all staff and Linguists supplying the Services and any subsequent Call Off Agreements shall behave in a responsible and professional manner, and shall provide the Services with all due skill, care and diligence. The level of qualifications, skills, competence, experience, registration (where appropriate) and security vetting/clearance (as per 3.6) required shall vary from assignment to assignment. The Contracting Authority shall specify the minimum standards required at the Call Off Agreement stage and subsequent time of booking. Where the Supplier has been asked to provide a Linguist who meets the specified qualifications and registration but is unable to provide the level of Linguist requested but can supply a Linguist with equivalent qualifications, skills, competence, experience, registration (where appropriate) and security vetting/clearance, the Supplier shall inform the Contracting Authority of the circumstances and then request their consent before proceeding. The Contracting Authority shall specify the particular Code of Conduct, and/or equivalent minimum standards to which Linguists shall be obliged to comply at Call Off Agreement stage. If and when so directed in writing by the Authority the Supplier shall within five (5) working days provide details of the qualifications and competence of any person employed or contracted and proposed to be employed or contracted by the Supplier of this Framework Agreement and shall provide a copy of any certificate or qualification or competence that has been issued in respect of any such person employed or contracted and proposed to be employed or contracted. Upon receipt of each booking request, the Supplier shall identify and contact a Linguist(s) who can meet the requirement, for example can communicate in the identified language and has appropriate qualifications and experience in accordance with the Contracting Authority’s specification. The Supplier shall, where possible, provide sufficient information on the nature of the assignment and the Contracting Authority(s) requirements to enable the Linguist to confirm their ability to fulfil the requirement. If requested by the Contracting Authority the Supplier’s staff and or contracted Linguists shall be required to sign the Official Secrets Act 1911-1989 and the Contracting Authority’s confidentiality agreement which shall be provided at Call Off Agreement stage. The Supplier shall provide the Contracting Authority prior to the commencement of the assignment, with the following; full name of Linguist a clear up to date photograph, which is of passport quality, of the Linguist the current level of Government Security Clearance of the Linguist the language(s) in which the Linguist has been assessed as competent to work A Contracting Authority may require additional information to be badged and this will be covered at the Call Off stage. The Supplier shall ensure that Non Spoken Linguists in Lot 1, 3 and 4, carry their NRCPD/SASLI ID Cards and all other Linguist carry official photo ID e.g. driving license or passport, to all assignments. In the event of a Linguist’s quality, ability, or integrity being compromised in any way, the Authority and/or Contracting Authority shall reserve the right to require the Supplier to cease to deploy that Linguist. Each decision shall be taken on a case by case basis and be appropriately evidenced and supported. The Supplier shall include the capacity to provide reasonable requests for Linguists of specific gender, religion, religious origins, cultural background and who reflect awareness and understanding of the environment and circumstances in which the Language Services are required. Suppliers shall be aware that the Contracting Authority will have full discretion when occasions arise that for political, religious, competence or other reasons, certain Linguists must not to be sent to particular Assignments. Suppliers shall be aware that it may be necessary for the Contracting Authority to stipulate that a Linguist from the local area is not to be used for sensitive Assignments. The Contracting Authority will inform Suppliers at the time of booking if this is the case. The Supplier shall find a suitable Linguist in sufficient timescale to meet the Contracting Authority’s booking, in the event that a Linguist declines an assignment that they do not feel competent or comfortable accepting. The Supplier shall provide a compliant replacement Linguist.

Mandatory Service Requirements. This paragraph describes the mandatory service requirements that the Supplier is obligated to fulfil as part of the delivery of this Language Services Framework. . 3.2.1 The Supplier shall ensure it has access to a sufficient number of appropriately qualified and experienced Linguists to ensure that it can fulfil the requirement under the Lotting structure of this Framework Agreement and any subsequent Call Off Agreements. . 3.2.2 The Supplier’s staff and Linguists shall possess the qualifications and competence appropriate to the tasks for which they are employed. The Supplier shall ensure that all staff and Linguists supplying the Services and any subsequent Call Off Agreements shall behave in a responsible and professional manner, and shall provide the Services with all due skill, care and diligence. . 3.2.3 The level of qualifications, skills, competence, experience, registration (where appropriate) and security vetting/clearance (as per 3.6) required shall vary from assignment to assignment. The Contracting Authority shall specify the minimum standards required at the Call Off Agreement stage and subsequent time of booking. . 3.2.4 Where the Supplier has been asked to provide a Linguist who meets the specified qualifications and registration but is unable to provide the level of Linguist requested but can supply a Linguist with equivalent qualifications, skills, competence, experience, registration (where appropriate) and security vetting/clearance, the Supplier shall inform the Contracting Authority of the circumstances and then request their consent before proceeding. The Contracting Authority shall specify the particular Code of Conduct, and/or equivalent minimum standards to which Linguists shall be obliged to comply at Call Off Agreement stage. . 3.2.5 If and when so directed in writing by the Authority the Supplier shall within five (5) working days provide details of the qualifications and competence of any person employed or contracted and proposed to be employed or contracted by the Supplier of this Framework Agreement and shall provide a copy of any certificate or qualification or competence that has been issued in respect of any such person employed or contracted and proposed to be employed or contracted. . 3.2.6 Upon receipt of each booking request, the Supplier shall identify and contact a Linguist(s) who can meet the requirement, for example can communicate in the identified language and has appropriate qualifications and experience in accordance with the Contracting Authority’s specification. . 3.2.7 The Supplier shall, where possible, provide sufficient information on the nature of the assignment and the Contracting Authority(s) requirements to enable the Linguist to confirm their ability to fulfil the requirement. . 3.2.8 If requested by the Contracting Authority the Supplier’s staff and or contracted Linguists shall be required to sign the Official Secrets Act 1911-1989 and the Contracting Authority’s confidentiality agreement which shall be provided at Call Off Agreement stage. . 3.2.9 The Supplier shall provide the Contracting Authority prior to the commencement of the assignment, with the following; ; (a) full name of Linguist Linguist (b) a clear up to date photograph, which is of passport quality, of the Linguist Linguist (c) the current level of Government Security Clearance of the Linguist Linguist (d) the language(s) in which the Linguist has been assessed as competent to work A Contracting Authority may require additional information to be badged and this will be covered at the Call Off stage. The Supplier shall ensure that Non Spoken Linguists in Lot 1, 3 and 4, carry their NRCPD/SASLI ID Cards and all other Linguist carry official photo ID e.g. driving license or passport, to all assignments. . 3.2.10 In the event of a Linguist’s quality, ability, or integrity being compromised in any way, the Authority and/or Contracting Authority shall reserve the right to require the Supplier to cease to deploy that Linguist. Each decision shall be taken on a case by case basis and be appropriately evidenced and supported. . 3.2.11 The Supplier shall include the capacity to provide reasonable requests for Linguists of specific gender, religion, religious origins, cultural background and who reflect awareness and understanding of the environment and circumstances in which the Language Services are required. . 3.2.12 Suppliers shall be aware that the Contracting Authority will have full discretion when occasions arise that for political, religious, competence or other reasons, certain Linguists must not to be sent to particular Assignments. . 3.2.13 Suppliers shall be aware that it may be necessary for the Contracting Authority to stipulate that a Linguist from the local area is not to be used for sensitive Assignments. The Contracting Authority will inform Suppliers at the time of booking if this is the case. . 3.2.14 The Supplier shall find a suitable Linguist in sufficient timescale to meet the Contracting Authority’s booking, in the event that a Linguist declines an assignment that they do not feel competent or comfortable accepting. The Supplier shall provide a compliant replacement Linguist.

Mandatory Service Requirements. This paragraph describes the mandatory service requirements that the Supplier is obligated to fulfil as part of the delivery of this Language Services Framework. The Supplier shall ensure it has access to a sufficient number of appropriately qualified and experienced Linguists to ensure that it can fulfil the requirement under the Lotting structure of this Framework Agreement and any subsequent Call Off Agreements. The Supplier’s staff and Linguists shall possess the qualifications and competence appropriate to the tasks for which they are employed. The Supplier shall ensure that all staff and Linguists supplying the Services and any subsequent Call Off Agreements shall behave in a responsible and professional manner, and shall provide the Services with all due skill, care and diligence. The level of qualifications, skills, competence, experience, registration (where appropriate) and security vetting/clearance (as per 3.6) required shall vary from assignment to assignment. The Contracting Authority shall specify the minimum standards required at the Call Off Agreement stage and subsequent time of booking. Where the Supplier has been asked to provide a Linguist who meets the specified qualifications and registration but is unable to provide the level of Linguist requested but can supply a Linguist with equivalent qualifications, skills, competence, experience, registration (where appropriate) and security vetting/clearance, the Supplier shall inform the Contracting Authority of the circumstances and then request their consent before proceeding. The Contracting Authority shall specify the particular Code of Conduct, and/or equivalent minimum standards to which Linguists shall be obliged to comply at Call Off Agreement stage. If and when so directed in writing by the Authority the Supplier shall within five (5) working days provide details of the qualifications and competence of any person employed or contracted and proposed to be employed or contracted by the Supplier of this Framework Agreement and shall provide a copy of any certificate or qualification or competence that has been issued in respect of any such person employed or contracted and proposed to be employed or contracted. Upon receipt of each booking request, the Supplier shall identify and contact a Linguist(s) who can meet the requirement, for example can communicate in the identified language and has appropriate qualifications and experience in accordance with the Contracting Authority’s specification. The Supplier shall, where possible, provide sufficient information on the nature of the assignment and the Contracting Authority(s) requirements to enable the Linguist to confirm their ability to fulfil the requirement. If requested by the Contracting Authority the Supplier’s staff and or contracted Linguists shall be required to sign the Official Secrets Act 1911-1989 and the Contracting Authority’s confidentiality agreement which shall be provided at Call Off Agreement stage. The Supplier shall provide the Contracting Authority prior to the commencement of the assignment, with the following; full name of Linguist a clear up to date photograph, which is of passport quality, of the Linguist the current level of Government Security Clearance of the Linguist the language(s) in which the Linguist has been assessed as competent to work A Contracting Authority may require additional information to be badged and this will be covered at the Call Off stage. The Supplier shall ensure that Non Spoken Linguists in Lot 1, 3 and 4, carry their NRCPD/SASLI ID Cards and all other Linguist carry official photo ID e.g. driving license or passport, to all assignments. In the event of a Linguist’s quality, ability, or integrity being compromised in any way, the Authority and/or Contracting Authority shall reserve the right to require the Supplier to cease to deploy that Linguist. Each decision shall be taken on a case by case basis and be appropriately evidenced and supported. The Supplier shall include the capacity to provide reasonable requests for Linguists of specific gender, religion, religious origins, cultural background and who reflect awareness and understanding of the environment and circumstances in which the Language Services are required. Suppliers shall be aware that the Contracting Authority will have full discretion when occasions arise that for political, religious, competence or other reasons, certain Linguists must not to be sent to particular Assignments. Suppliers shall be aware that it may be necessary for the Contracting Authority to stipulate that a Linguist from the local area is not to be used for sensitive Assignments. The Contracting Authority will inform Suppliers at the time of booking if this is the case. The Supplier shall find a suitable Linguist in sufficient timescale to meet the Contracting Authority’s booking, in the event that a Linguist declines an assignment that they do not feel competent or comfortable accepting. The Supplier shall provide a compliant replacement Linguist.