Mandatory Service Requirements Sample Clauses
The Mandatory Service Requirements clause defines the essential obligations and standards that a service provider must meet when delivering services under the agreement. It typically outlines specific performance criteria, timelines, or quality benchmarks that are non-negotiable and must be adhered to throughout the contract term. By clearly establishing these baseline requirements, the clause ensures that both parties have a shared understanding of the minimum acceptable level of service, thereby reducing the risk of disputes and ensuring consistent service delivery.
Mandatory Service Requirements. The Supplier shall fulfil all aspects of the Service Requirements for Contracting Authorities. Please refer to paragraph 3.2
Mandatory Service Requirements. The Supplier shall provide a Telephone Interpreting and Video Language Service Spoken and Non Spoken provision throughout the United Kingdom and overseas. Telephone Interpreting and Video Language Services shall be available 24 hours a day 7 days a week, every day of the year. The Supplier shall provide the Contracting Authority with a single point of contact for this service including a unique Freephone number. Supplier’s telephone service shall require a dedicated non premium rate, and/or a 01, 02, 03 prefix, no call connection charge, telephone number which must be accessible from UK landlines, mobile telephones and overseas, via a UK dialling code and be able to accept calls from outside the UK. Circumstances may occur where it is possible for the Contracting Authority to give at least several days’ notice of the service requirement to the Supplier, however Suppliers shall be aware that urgent requirements may arise for an Interpreter to be available at a specified location within half an hour, which shall be specified by the Contracting Authority at the time of booking. The Supplier shall provide a consecutive interpreting service via the medium of telephone or video conferencing technology. The Supplier shall ensure that: Telephone Interpreters shall convert a spoken language from one language to another, enabling listeners and speakers to understand each other. Please refer to Annex A – Languages List. Video Interpreters spoken shall convert a spoken language from one language to another, enabling listeners and speakers to understand each other. Please refer to Annex A – Languages List. Video Linguists non spoken shall allow communication to take place between Deaf and Deafblind people and others requiring support to access English, and hearing people. Suppliers shall ensure that Regional variations in communication are provided for within this service, Non Spoken services which the Supplier shall provide under this Lot include; Interpreting: British Sign Language (BSL) Interpreters Irish Sign Language (ISL) Interpreters Foreign Sign Language Interpreters Deafblind Interpreters: Visual Frame, Hands On or Manual Non Interpreting Services Deaf Relay (Intralingual language modification) Lipspeakers Speech-to-text reporting Electronic and manual notetakers Video Relay Interpreting Services Cued Speech/Makaton The Supplier shall provide: Immediate telephone/video interpreting for the Contracting Authority and who need to use an interpreter immediately ov...
Mandatory Service Requirements. This paragraph describes the mandatory service requirements that the Supplier is obligated to fulfil as part of the delivery of this Language Services Framework. The Supplier shall ensure it has access to a sufficient number of appropriately qualified and experienced Linguists to ensure that it can fulfil the requirement under the Lotting structure of this Framework Agreement and any subsequent Call Off Agreements. The Supplier’s staff and Linguists shall possess the qualifications and competence appropriate to the tasks for which they are employed. The Supplier shall ensure that all staff and Linguists supplying the Services and any subsequent Call Off Agreements shall behave in a responsible and professional manner, and shall provide the Services with all due skill, care and diligence. The level of qualifications, skills, competence, experience, registration (where appropriate) and security vetting/clearance (as per 3.6) required shall vary from assignment to assignment. The Contracting Authority shall specify the minimum standards required at the Call Off Agreement stage and subsequent time of booking. Where the Supplier has been asked to provide a Linguist who meets the specified qualifications and registration but is unable to provide the level of Linguist requested but can supply a Linguist with equivalent qualifications, skills, competence, experience, registration (where appropriate) and security vetting/clearance, the Supplier shall inform the Contracting Authority of the circumstances and then request their consent before proceeding. The Contracting Authority shall specify the particular Code of Conduct, and/or equivalent minimum standards to which Linguists shall be obliged to comply at Call Off Agreement stage. If and when so directed in writing by the Authority the Supplier shall within five (5) working days provide details of the qualifications and competence of any person employed or contracted and proposed to be employed or contracted by the Supplier of this Framework Agreement and shall provide a copy of any certificate or qualification or competence that has been issued in respect of any such person employed or contracted and proposed to be employed or contracted. Upon receipt of each booking request, the Supplier shall identify and contact a Linguist(s) who can meet the requirement, for example can communicate in the identified language and has appropriate qualifications and experience in accordance with the Contracting Authority’s speci...
Mandatory Service Requirements. The Supplier shall be required to deliver and fulfil all of the mandatory service requirements as listed for the RM6102 Apprenticeship Training Dynamic Marketplace (DMP) Agreement.
Mandatory Service Requirements. This paragraph provides details of the mandatory requirements that the Supplier shall be expected to fulfil in their entirety in order to meet the service delivery requirements of this Framework Agreement. It is important that Suppliers take time to fully understand this important part of the service delivery requirement. ALL mandatory requirements (a to p) shall be required to commence from the implementation of the Call Off Contract with the Contracting Authority.
Mandatory Service Requirements. This section 2 of Part A of Framework Schedule 2 itemises the mandatory requirements that the Supplier shall be required to deliver to all Contracting Bodies under this Framework Agreement, from the Framework Commencement Date.
Mandatory Service Requirements. The Supplier shall provide a Managed Service Provision throughout the United Kingdom and Overseas. Language Services shall be required at any location in the United Kingdom and Overseas, within a range of timescales, which the Contracting Authority shall specify at the Call Off Agreement stage, ranging from the very short for example within half an hour to the moderately long for example days, weeks or months.
Mandatory Service Requirements. This section provides details of the mandatory Service delivery requirements that the Supplier shall be expected to fulfil in their entirety, in order to meet the requirements of this DPS Agreement. It is important that the Supplier take time to fully understand this important part of the Service delivery requirement, all mandatory requirements as listed below shall be required at DPS Agreement commencement date with the Authority. • Spark Products and Services – please refer to paragraph 3.1 • Standards – please refer to paragraph 3.2 • Security – please refer to paragraph 3.3 • Vetting – please refer to paragraph 3.4 • Intellectual Property – please refer to paragraph 3.5 • Order and Delivery – please refer to paragraph 3.6 • Maintenance and Costs – please refer to paragraph 3.7 • Training – please refer to paragraph 3.8 • Sustainability – please refer to paragraph 3.9 • Environmental – please refer to paragraph 3.10 • Social Value – please refer to paragraph 3.11 • Marketing and Communication – please refer to paragraph 3.12
Mandatory Service Requirements. This section provides details of the mandatory Service delivery requirements that the Supplier shall be expected to fulfil in their entirety, in order to meet the requirements of this DPS Agreement. It is important that the Supplier take time to fully understand this important part of the Service delivery requirement, all mandatory requirements as listed below shall be required at DPS Agreement commencement date with the Authority. Compliance with Mandatory Legislation and Licensing Standards – please refer to paragraph 3.1 Passenger Assistants/Escorts – please refer to paragraph 3.2 Capability to Meet Service Requirements – please refer to paragraph 3.3 Capability to Meet Vehicle Requirements – please refer to paragraph 3.4 Health and Safety – please refer to paragraph 3.5 Environment, Sustainability and Social Value – please refer to paragraph 3.6 Security – please refer to paragraph 3.7 Vetting and Safeguarding – please refer to paragraph 3.8 Employment Recruitment Checks – please refer to paragraph 3.9 Staff Records – please refer to paragraph 3.10 Training – please refer to paragraph 3.11
Mandatory Service Requirements. This section provides details of the mandatory service delivery requirements that the Supplier shall be expected to fulfil in their entirety, in order to meet the requirements of this DPS Contract. It is important that the Supplier take time to fully understand this important part of the Service delivery requirement, all mandatory requirements as listed below shall be required at DPS Start Date with the Authority. ● Innovation ● Standards ● Security ● Vetting of Supplier Staff ● Ordering ● Knowledge Transfer ● Environmental ● Sustainability ● Social Value