Minimal. Cases that are mostly cosmetic in nature, and do not impede functionality in any significant way. These issues are assigned a priority level at our regular meetings, and resolution times are based on the specified priority. Some support calls may require further analysis of Customer’s database or set-up to diagnose a problem or to assist Customer with a question. BSA’s remote support tools share Customer’s desktop via the Internet to provide Customer with virtual on-site support. BSA’s support team is able to quickly connect remotely to Customer’s desktop and view its setup, diagnose problems, or assist Customer with screen navigation.
Appears in 1 contract
Minimal. Cases that are mostly cosmetic in nature, and do not impede functionality in any significant way. These issues are assigned a priority level at our regular meetings, and resolution times are based on the specified priority. Some support calls may require further analysis of Customer’s database or set-up setup to diagnose a problem or to assist Customer with a question. BSABS&A’s remote support tools share Customer’s desktop via the Internet to provide Customer with virtual on-site support. BSABS&A’s support team is able to quickly connect remotely to Customer’s desktop and view its setup, diagnose problems, or assist Customer with screen navigation.
Appears in 1 contract
Sources: Community Development Permitting and Inspection Software Agreement