MINIMUM REQUIREMENTS FOR PROGRAM MANAGEMENT Sample Clauses

MINIMUM REQUIREMENTS FOR PROGRAM MANAGEMENT. The Contractor Program Management Team shall include, at a minimum: • Program director with the authority to speak and act on behalf of the contractor with ▇▇▇ and to work directly with the COR. • A deputy program director to assist the program director in managing this contract and able to act in the absence of the program director. • A Lead for call center operations. • A counseling supervisor who will be responsible for all of the counseling programs including non-medical, financial as well as coaching. • A quality assurance program manager, who will ensure that all of the quality assurance programs, metrics (reference Section J, Attachment 7), reports and data are gathered, managed and reported within contract standards. • A Lead who will be responsible for the management of all the various specialty programs and centers • A Technical Lead responsible for all information technologies and communication resources deployed under and for this PWS. • An Information Security Manager responsible for the implementation and management of security and availability of the outline platforms, equipment and software. This position will be responsible for IA related training, operational procedures, documentation and business processes required to obtain and retain official accreditation of the online resources by full compliance of DoD Information Assurance Certification and Accreditation Process (DIACAP). This position requires DoD 8570.01 – M – IAM Level II qualification. • Subcontractor Manager. • Financial Manager. • Contract Administrator. This team shall be responsible for all services delivered; the management of subcontractors; and supervise development and implementation of MOS overall. 7.1.1 The Contractor shall develop and maintain a training program and methodology to ensure staff members remain proficient on military services specific issues and understand military terminology and the issues facing Service men and women and their dependents.
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  • SERVICE REQUIREMENTS FOR REFERRED CLIENTS A. Agent agrees to respond to any communications from a Referred Client within two (2) hours after receipt if such communication is received between 9:00am to 5:00pm local time. For communications received outside of these hours, Agent agrees to respond by 10:00am the next day. B. Agent agrees to update ▇▇▇▇.▇▇▇ with status updates within 48 hours after initial communication with a Referred Client and upon every significant status change until closing or abandoned. Updates shall be made by Agent via email to ▇▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇.▇▇▇. C. Vacations or extended absences shall be reported, with length of pause, to ▇▇▇▇.▇▇▇ via email to D. Agent will not add Referred Client to any email list or calling list without the express permission of Referred Client. E. Agent agrees ▇▇▇▇.▇▇▇ has the right to survey the Referred Client at any time. F. If Agent is contacted by a Referred Client that Agent is unwilling or unable to assist, Agent shall direct such Referred Client back to ▇▇▇▇.▇▇▇ for assistance and notify ▇▇▇▇.▇▇▇ at ▇▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇.▇▇▇. G. Agent agrees that ▇▇▇▇.▇▇▇ has no obligation to provide Agent with any number of referrals and that prospective clients are free to select the agent they wish to work with for any particular real estate transaction.