Monitoring Information. 2.1 The items to be monitored, the information to be provided and the performance indicators to be used, are as set out below. The targets are not to be rigidly applied, but will be used as reference points against which to measure whether overall the Services are being provided as envisaged: Level of use no. of shows per annum 292 Balance of programme shows per annum by type see below Audience annual average % capacity 57% Audience profile % by area 40% ▇’▇▇▇▇ Customer Satisfaction Survey Review of complaints Community Access Community Access Programme Profitability P&L Interim Management Accounts General Annual Report Music 40 Comedy 30 Variety 40 Children’s Entertainment 18 Musicals 48 Ballet 8 Opera 8 Spoken Word 8 Drama 24 Dance 6 Orchestral Concerts 4 New and World Music 4 Pantomime 54
Appears in 2 contracts
Sources: Theatre Management Services Agreement, Theatre Management Services Agreement