Common use of Monitoring Service Clause in Contracts

Monitoring Service. 9.1. If you have asked us to provide a Monitoring Service, this will include the following services: a) the recording of any alarm signals received at the Monitoring Station from alarm equipment or devices of the Customer; b) notifying as quickly as possible the police or fire authorities following the receipt of any alarm signal from alarm Equipment or devices of the Customer; and c) notifying as quickly as possible the Customer of any fault which appears in any private wire circuit used by the Customer. 9.2. Should a monitored system, which is not subject to Maintenance Services provided by us, generate excessive false alarms, the Company has the right to isolate the offending zone(s) and will report this to you to have the system investigated by the approved maintainer. Only once the fault has been resolved to our satisfaction will the Company reinstate the Monitoring Service to the relevant zone(s). 9.3. It is your responsibility to inform us of any repairs to your system.