Monitoring Service. a. If you decide to receive this Optional Service, your KISA Handset can be used to contact KISA in the event of an emergency. b. The Monitoring Service is not a replacement for contacting emergency services directly using 000. c. KISA will arrange for a contact centre to operate at all times to answer calls placed to the Monitoring Service. The contact centre has trained operators who will respond to the call, speak with the user to identify the emergency and contact emergency service providers or nominated emergency contacts as appropriate. d. The Monitoring Service is subject to specific terms and conditions which apply to this service. These terms and conditions must be accepted separately before the Monitoring Service is provided by KISA.
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Sources: Standard Form of Agreement, Standard Form of Agreement