Monitoring Service. 5.1 Where applicable, the Supplier shall remotely provide Simple Network Management Protocol (“SNMP”) monitoring services of the Network, as further set out the Statement of Work. The Supplier shall provide the Monitoring Service continuously throughout the term of this Agreement. The Monitoring Service includes the following: (a) availability of Equipment and the Network; (b) exception reporting for variation from normally accepted levels of usage; (c) trend reporting; and (d) provision to the Customer of a web based ‘dashboard’ style application which shall be continuously updated in real time, whereby the Customer is provided access to details of the status of the information being monitored by the Supplier. 5.2 If any faults or issues are detected pursuant to the Monitoring Service, the Supplier shall inform the Customer without delay and shall log such fault or issue with the service desk, and thereafter shall respond and resolve all such faults or issues in accordance with the Service Level Arrangements. 5.3 Each monitoring sensor required or requested will incur the monthly fee and one off set up fee set out in the Statement of Work.
Appears in 2 contracts
Sources: Master Services Agreement, Master Services Agreement