Monitoring Setup. 16 3.2.3 Service Items - Operations Management............................. 17 3.2.3.1 General OS Administration..................................... 17 3.2.3.2 Service Restoration (Incident Resolution)..................... 18 3.2.3.3 Backup........................................................ 19 3.2.3.4 Restore....................................................... 20 3.2.3.5 UPS........................................................... 21 3.2.4 Service Items - Service Management -> Security.................... 22 PORTIONS OF THIS AGREEMENT HAVE BEEN OMITTED PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT FROM THE SEC Exhibit A - Service Description
Appears in 2 contracts
Sources: Service Agreement (Tecnomatix Technologies LTD), Services Agreement (Tecnomatix Technologies LTD)