NECS Support. NECS will provide implementation and technical support to Customer during the Term. NECS will use commercially reasonable efforts to keep the Application Service operational on a continuous basis during the Term, exclusive of downtime necessary for scheduled, unscheduled and emergency maintenance. NECS shall provide reasonable support to Customer during the hours of 9 a.m. to 5 p.m. Eastern Time, Monday through Friday (excluding holidays), for all issues relating to the implementation and use of the Application Service. Customer may contact NECS at ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇.▇▇▇. Customer may subscribe to premium support for the Application Service if NECS offers such service.
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Sources: Software Terms of Service, Software Terms of Service