New, Changed and Improved Service Levels Sample Clauses

New, Changed and Improved Service Levels. The relationship managers will review the Service Levels for the preceding 12 months during the last calendar quarter of every contract year and Supplier shall improve Service Levels in light of process evolution and advances in technology. At any time during the Term, the Parties shall discuss and determine changes to the Service Levels where such changes are feasible. Further, Supplier shall cooperate in good faith as reasonably requested by Company in any benchmarking process conducted by Company to determine if the Service Levels and Service Level Credits equal or exceed the standards for which comparable services are provided based on the size of the information technology environment, the scope of the services and the industry sector. If Company discovers as a result of such benchmarking process that there is a deviation adverse to Company between the benchmarking results and the Service Levels and Service Level Credits, then, the Relationship Managers will jointly review the benchmarking results. If the benchmarking results credibly demonstrate that the Service Levels and Service Level Credits do not equal or exceed the more favorable service levels and service level credits, then Supplier agrees to improve the Service Levels and Service Level Credits within a reasonable time after the date of the conclusion of the benchmarking process and the Parties shall document such improvements in an amendment to the applicable SOWs. This Exhibit G forms a part of, and shall be governed by, the terms of the Master Services Agreement by and between Company and Supplier dated as of the Effective Date (the “MSA”). In the event of any conflict between the terms hereof and the terms of the MSA, the terms hereof shall prevail. Capitalized terms used in this Exhibit G that are not defined herein have the meanings ascribed to them in the MSA or in the other Exhibits or Appendices entered into pursuant to the MSA. For mutual consideration, the receipt and adequacy thereof is hereby acknowledged by each of the Parties, the Parties hereby agree as follows:
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Related to New, Changed and Improved Service Levels

  • Service Levels All service level requirements will be set forth in Exhibit A (“▇▇▇▇.▇▇▇ Referral Service Level Requirements”). Recipient ▇▇▇▇▇▇ agrees to adhere, and encourage Recipient Agent’s adherence, with the version of the ▇▇▇▇.▇▇▇ Referral Service Level Requirements in effect at the time ▇▇▇▇.▇▇▇ identifies the Referral to Recipient Broker/Agent.

  • Service Level Expectations Without limiting any other requirements of the Agreement, the Service Provider shall meet or exceed the following standards, policies, and guidelines:

  • Service Level In the event that League InfoSight discovers or is notified by you of the existence of Non-Scheduled Downtime, we will use commercially reasonable efforts to determine the source of the problem and attempt to resolve it as quickly as possible.

  • Designated Configuration; Trained Personnel State Street and the Fund shall be responsible for supplying, installing and maintaining the Designated Configuration at the Designated Locations. State Street and the Fund agree that each will engage or retain the services of trained personnel to enable both parties to perform their respective obligations under this Addendum. State Street agrees to use commercially reasonable efforts to maintain the System so that it remains serviceable, provided, however, that State Street does not guarantee or assure uninterrupted remote access use of the System.

  • Service Providing Methodology 1.3.1 Party A and Party B agree that during the term of this Agreement, where necessary, Party B may enter into further service agreements with Party A or any other party designated by Party A, which shall provide the specific contents, manner, personnel, and fees for the specific services. 1.3.2 To fulfill this Agreement, Party A and Party B agree that during the term of this Agreement, where necessary, Party B may enter into equipment or property leases with Party A or any other party designated by Party A which shall permit Party B to use Party A’s relevant equipment or property based on the needs of the business of Party B. 1.3.3 Party B hereby grants to Party A an irrevocable and exclusive option to purchase from Party B, at Party A’s sole discretion, any or all of the assets and business of Party B, to the extent permitted under PRC law, at the lowest purchase price permitted by PRC law. The Parties shall then enter into a separate assets or business transfer agreement, specifying the terms and conditions of the transfer of the assets.