Common use of Non-Critical Support Clause in Contracts

Non-Critical Support. We provide non-critical support during standard support hours set forth below (excluding statutory and governmental holidays). All requested non-critical support which we agree to provide outside of standard support hours shall be billed to you at our then-current standard premium support rate(s).

Appears in 1 contract

Sources: Supplemental Terms

Non-Critical Support. We provide non-critical support Infrastructure Support during standard support hours set forth below (excluding statutory and governmental holidays). All requested non-critical support Infrastructure Support which we agree to provide outside of standard support hours shall be billed to you at our then-then- current standard premium support rate(s).

Appears in 1 contract

Sources: Supplemental Terms