Non-Emergency Support Sample Clauses

Non-Emergency Support. Vendor shall be responsible for ensuring adequate people resources are available to support non-Priority 1 request not less than [*] of the time, during Normal Business Hours [*]. PRIORITY 1 requests are defined as those events associated with a key system failure to a business function or location. This category is characterized by the following: - Issues that keep The Client from operating their business - Have a large detrimental impact on the business - No alternative work around exists. All other failures are categorized as non-emergency.
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Non-Emergency Support. Non-emergency support is available Monday through Friday, excluding holidays published on ▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇ during the hours for the region listed below. 8:00 am – 6:00 pm CET/CEST Monday – Friday DI Extranet* europe- ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇ +▇▇ ▇ ▇▇▇ ▇▇ ▇▇ Note(s): * DI Extranet may be accessed via ▇▇▇▇▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇.
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Non-Emergency Support. Non-emergency support is available Monday through Friday, excluding holidays published on ▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇ during the hours for the region listed below. Asia 8:30 am– 6:00 pm HKT Monday – Friday Customer Web Portal * ▇▇▇▇-▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇ +▇▇▇ ▇▇▇▇ ▇▇▇▇ Europe 8:00 am – 6:00 pm CET/CEST Monday – Friday Customer Web Portal * ▇▇▇▇▇▇-▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇ +▇▇ ▇ ▇▇▇ ▇▇ ▇▇ Latin America 8:30 am– 6:00 pm BRT/BRST Monday – Friday Customer Web Portal * ▇▇▇▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇ +▇▇ ▇▇ ▇▇▇▇▇▇▇▇ North America 9:00 am – 8:00 pm EST/EDT Monday – Friday Customer Web Portal * ▇▇▇▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇ +▇ ▇▇▇ ▇▇▇ ▇▇▇▇ All Regions 7:30 am– 6:00 pm EST/EDT Monday – Friday Customer Web Portal * ▇▇▇▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇ +▇ ▇▇▇-▇▇▇-▇▇▇▇ Note(s): * Customer Web Portal (CWP) may be accessed via ▇▇▇▇▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇.
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Related to Non-Emergency Support

  • Emergency Service If you are unable to reach Administrator at 877.634.0964 and you require emergency repair, you may contact any manufacturer authorized service repair facility listed in Your phone book or online. Mail Administrator Your original repair bill along with the technician’s report and a copy of the Agreement to the address at the top of this Agreement for reimbursement. All coverage and exclusions in this Agreement will apply.

  • Emergency Services The parties recognize that in the event of a strike or lockout, situations may arise of an emergency nature. To this end, the Employer and the Union will agree to provide services of an emergency nature.

  • Emergency Service Leave ‌ Where employees' services are required for emergency operations by request from the Provincial Emergency Program or appropriate police authority, leave from work as required may be granted without loss of basic pay. If any remuneration, other than for expenses, is received, it shall be remitted to the Employer.

  • Developer Compensation for Emergency Services If, during an Emergency State, the Developer provides services at the request or direction of the NYISO or Connecting Transmission Owner, the Developer will be compensated for such services in accordance with the NYISO Services Tariff.

  • Emergency Services Leave (a) An Employee who engages in a voluntary emergency management activity is entitled to be absent without loss of pay from his or her employment for a total of 5 days per annum commencing at the start of each calendar year. For the avoidance of doubt, any days not utilised by the Employee by the end of the calendar year, do not carry over into the subsequent year. (b) Voluntary emergency management activity has the meaning provided by the FWA.