Non-Routine & Emergency Maintenance Clause Samples

Non-Routine & Emergency Maintenance. Non-Routine Maintenance is maintenance that restores the functionality of the Dark Fiber Services. For any Non-Routine and/or emergency Maintenance (including, but not limited to, repairs required due to cable cuts, fires, remodeling work or other acts of third parties or Force Majeure events), Customer will first use commercially reasonable efforts to determine that any disruption in the functionality of the Dark Fiber Service is not on the Customer’s side of the Demarcation Point. After verifying that the problem is not on Customer’s side of the Demarcation Point, Customer may Customer may call Pilot toll-free on (▇▇▇) ▇▇▇-▇▇▇▇ or email ▇▇▇▇@▇▇▇▇▇▇▇▇▇▇.▇▇▇ to open a Support Ticket. Pilot’s Escalation Matrix is available to Customers upon request.
View SourceView Similar (6)
Non-Routine & Emergency Maintenance. “Non-Routine Maintenance” is any maintenance that restores functionality of Pole Fiber service or electricity to Base Station Equipment at a Pole. In the event that AEP does not subcontract Non-Routine Maintenance to Starry pursuant to the Services Agreement, this Section 3.01(c) will apply.
View Source
Non-Routine & Emergency Maintenance. For any Non-Routine Maintenance performed to restore functionality of the Dark Fiber Offerings (including, but not limited to, emergency repairs required due to cable cuts, fires, remodeling work or other acts of third parties or Force Majeure events), Customer will first use commercially reasonable efforts to determine that any disruption in the functionality of the Dark Fiber Offering is not on the Customer’s side of the Demarcation Point. After verifying that the problem is not on Customer’s side of the Demarcation Point, Customer shall open a Trouble Case for Technical Support by contacting Zayo Customer Support at ▇-▇▇▇-▇▇▇-▇▇▇▇ (US and Canada) / +4420 3846 4222 (Europe) / 00800 4997 0737 (France) , or ▇▇▇@▇▇▇▇.▇▇▇. Escalation procedures following opening of a Trouble Case can be found at ▇▇▇▇▇://▇▇▇▇▇▇▇▇.▇▇▇▇.▇▇▇/#!/escalation-lists.
View Source
Non-Routine & Emergency Maintenance. Non-Routine Maintenance is maintenance that restores the functionality of the Dark Fiber Services. For any Non-Routine and/or emergency Maintenance (including, but not limited to, repairs required due to cable cuts, fires, remodeling work or other acts of third parties or Force Majeure events), Customer will first use commercially reasonable efforts to determine that any disruption in the functionality of the Dark Fiber Service is not on the Customer's side of the Demarcation Point. After verifying that the problem is not on Customer's side of the Demarcation Point, Customer shall open a Trouble Case for Technical Support by contacting Zayo Customer Support at ▇-▇▇▇-▇▇▇-▇▇▇▇, or ▇▇@▇▇▇▇.▇▇▇. Escalation procedures following opening of a Trouble Case are defined below.
View Source

Related to Non-Routine & Emergency Maintenance

  • Emergency Maintenance LightEdge reserves the right to perform emergency Service maintenance as needed outside the Scheduled Maintenance window, in which case LightEdge will make a reasonable effort to notify the Customer if feasible under the circumstances. Any such maintenance will be considered an “Emergency Maintenance”. All Service SLAs will apply during Emergency Maintenance.

  • Interconnection Customer Compensation for Actions During Emergency Condition The CAISO shall compensate the Interconnection Customer in accordance with the CAISO Tariff for its provision of real and reactive power and other Emergency Condition services that the Interconnection Customer provides to support the CAISO Controlled Grid during an Emergency Condition in accordance with Article 11.6.