Onboarding Process. The Service Provider reserves the right to suspend or terminate this Agreement if in its sole discretion, conditions at the service site pose a health or safety threat to any Service Provider representative. Coverage for existing IT Assets under this Agreement are contingent upon: The IT Assets meet the Service Provider’s serviceability standards defined in Appendix 3 For remote service, a covered IT Asset must have the Service Provider’s RMM agent installed and be remotely accessible over a reliable internet connection. The IT Asset’s physical condition, physical configuration, and/or digital configuration are supported by the manufacturer or vendor. The IT Asset’s physical condition, physical configuration, and/or digital configuration remains economically reasonable for service.
Appears in 1 contract
Sources: Managed Service Agreement
Onboarding Process. The Service Provider reserves the right to suspend or terminate this Agreement if in its sole discretion, conditions at the service site pose a health or safety threat to any Service Provider representative. Coverage for existing IT Assets under this Agreement are contingent upon: :
1. The IT Assets meet the Service Provider’s serviceability standards defined in Appendix 3 2
2. For remote service, a covered IT Asset must have the Service Provider’s RMM agent installed and be remotely accessible over a reliable internet connection.
3. The IT Asset’s physical condition, physical configuration, and/or digital configuration are supported by the manufacturer or vendor.
4. The IT Asset’s physical condition, physical configuration, and/or digital configuration remains economically reasonable for service.
5. For onsite service, the covered IT Assets are at a covered and serviceable location listed in Section
Appears in 1 contract
Sources: Managed Service Agreement