Onsite Support. If the Service Desk is unable to resolve an issue remotely, CNS will provide onsite support. This onsite service is included within the Platinum Plan at no extra charge for corporate offices located within a 60-mile radius from the CNS Office (▇▇▇▇ ▇▇▇ ▇▇▇▇▇▇ ▇▇▇▇▇, ▇▇▇▇▇▇▇▇▇▇, ▇▇ ▇▇▇▇▇). Any travel outside of this 60-mile radius will be billed hourly at 50% of Client’s billable service rate.
Appears in 3 contracts
Sources: Managed It Service Agreement, Managed It Security Service Agreement, Managed It Security Service Agreement
Onsite Support. If the Service Desk is unable to resolve an issue remotely, CNS will provide onsite support. This onsite service is included within the Platinum Plan this MSA at no extra charge for corporate offices located within a 60-60- mile radius from the CNS Office (▇▇▇▇ ▇▇▇ ▇▇▇▇▇▇ ▇▇▇▇▇, ▇▇▇▇▇▇▇▇▇▇, ▇▇ ▇▇▇▇▇). Any travel outside of this 60-mile radius will be billed hourly at 50% of Client’s billable service rate. In certain instances, a local subcontracted resource may be retained for onsite technical support.
Appears in 1 contract
Sources: Master Service Agreement