Operating Level Agreements. The Contractor shall enter into mutually agreed joint governance and issue resolution document(s) with other Integrated Service Providers as Operating Level Agreements (OLA). At a minimum, OLAs will: Govern how the Integrated Service Providers coordinate activities, interact and integrate processes, ensure that there are no gaps or unnecessary duplication of responsibility, and will define at an operating level the demarcation of functions and the touch points between such parties Describe the key dependencies between the Integrated Service Providers. Provide for sharing information, data, technical knowledge, expertise, and resources essential to the implementation of the Integrated Services Ensure the greatest degree of cooperation for the delivery of the Integrated Services Ensure shared responsibility for achieving required SLAs The Contractor shall develop, maintain, and adhere to OLAs with the Integrated Service Providers and any other vendors as applicable. The Contractor shall establish OLAs for any portion of the contract requiring cooperation and coordination with other contractors for delivery of the Integrated Services. The Contractor shall ensure that all OLAs remain current and consistent with all other relevant documentation (e.g., the SMM, service provider contract, DoD Policies).
Appears in 1 contract
Sources: Blanket Purchase Agreement (Bpa)
Operating Level Agreements. The Contractor shall enter into mutually agreed joint governance and issue resolution document(s) with other Integrated Service Providers as Operating Level Agreements (OLA). At a minimumAmong other things, OLAs will: Govern how the Integrated Service Providers coordinate activities, interact and integrate processes, ensure that there are no gaps or unnecessary duplication of responsibility, and will define at an operating level the demarcation of functions and the touch points between such parties parties. Describe the key dependencies between the Integrated Service Providers. Provide for sharing information, data, technical knowledge, expertise, and resources essential to the implementation of the Integrated Services Services. Ensure the greatest degree of cooperation for the delivery of the Integrated Services Ensure shared responsibility for achieving required SLAs Services. The Contractor shall develop, maintain, and adhere to OLAs with the Integrated Service Providers and any other vendors as applicable. The Contractor shall establish OLAs for any portion of the contract requiring cooperation and coordination with other contractors for delivery of the Integrated Services. The Contractor shall ensure that all OLAs remain current and consistent with all other relevant documentation (e.g., the SMM, service provider contract, DoD Policies).. Contractor OLAs shall adhere to the requirements in the OLA Outline, in Part 7, section
Appears in 1 contract
Sources: Blanket Purchase Agreement (Bpa)