Common use of Operating Procedures Clause in Contracts

Operating Procedures. 3.1 Immediately a CHO identifies the at fault driver’s insurer as a subscriber to this repair agreement they must notify them in accordance with the insurer’s specified procedure (see Appendix A to the GTA for specimen New Claim Advice Form which covers hire, repair and personal injury). In the absence of a reasonable explanation for failure to notify the insurer immediately, the insurer will not be liable for storage/hire charges incurred before the notice was given. This notification will indicate which Repair Option is required. (a) Option 1 Procedure (Insurer’s Approved Repairer) (i) Insurer will respond within 5 working days of receipt of the New Claim Advice Form and ensure that an early decision will be given on liability. Subject to acceptance the insurer will nominate their chosen repairer(s) and vehicle inspection arrangements. (ii) CHO will promptly advise their customer and liaise with nominated repairer to arrange vehicle inspection and repair (Appendix E1 for specimen instruction letter) (iii) Vehicle inspection will be in accordance with insurer’s requirement (ie in-house engineer or independent) and will be detailed by insurer when repairer is nominated, (iv) Repair authorisation will be deemed to be by the vehicle owner, with the repair account direct to at fault driver’s insurer supported by a standard satisfaction note (a copy of which will be provided to the CHO to support the hire period). (v) CHO will liaise with repairer to identify the anticipated repair completion date but the responsibility for minimising repair period remains with the at fault driver’s insurer. (vi) On completion of repair appropriate account submitted to “at fault” insurer (see payment procedure) (vii) Any complaints relating to the repair will be handled by the insurer as though the complainant were a policyholder.

Operating Procedures. 3.1 Immediately a CHO identifies the at fault driver’s insurer as a subscriber to this repair agreement they must notify them in accordance with the insurer’s specified procedure (see Appendix A to the GTA for specimen New Claim Advice Form which covers hire, repair and personal injury). In the absence of a reasonable explanation for failure to notify the insurer immediately, the insurer will not be liable for storage/hire charges incurred before the notice was given. This notification will indicate which Repair Option is required. (a) Option 1 Procedure (Insurer’s Approved Repairer) (i) Insurer will respond within 5 working days of receipt of the New Claim Advice Form and ensure that an early decision will be given on liability. Subject to acceptance the insurer will nominate their chosen repairer(s) and vehicle inspection arrangements. (ii) CHO will promptly advise their customer and liaise with nominated repairer to arrange vehicle inspection and repair (Appendix E1 for specimen instruction letter) (iii) Vehicle inspection will be in accordance with insurer’s requirement (ie in-house engineer or independent) and will be detailed by insurer when repairer is nominated, (iv) Repair authorisation will be deemed to be by the vehicle owner, with the repair account direct to at fault driver’s insurer supported by a standard satisfaction note (a copy of which will be provided to the CHO to support the hire period). (v) CHO will liaise with repairer to identify the anticipated repair completion date but the responsibility for minimising repair period remains with the at fault driver’s insurer.minimising (vi) On completion of repair appropriate account submitted to “at fault” insurer (see payment procedure) (vii) Any complaints relating to the repair will be handled by the insurer as though the complainant were a policyholder.

Operating Procedures. 3.1 Immediately a CHO identifies the at fault driver’s insurer as a subscriber to this repair agreement they must notify them in accordance with the insurer’s specified procedure (see Appendix A to the GTA for specimen New Claim Advice Form which covers hire, repair and personal injury). In the absence of a reasonable explanation for failure to notify the insurer immediately, the insurer will not be liable for storage/hire charges incurred before the notice was given. This notification will indicate which Repair Option is required. (a) Option 1 Procedure (Insurer’s Approved Repairer) (i) Insurer will respond within 5 working days of receipt of the New Claim Advice Form and ensure that an early decision will be given on liability. Subject to acceptance the insurer will nominate their chosen repairer(s) and vehicle inspection arrangements. (ii) . CHO will promptly advise their customer and liaise with nominated repairer to arrange vehicle inspection and repair (Appendix E1 for specimen instruction letter) (iii) Vehicle inspection will be in accordance with insurer’s requirement (ie in-house engineer or independent) and will be detailed by insurer when repairer is nominated, (iv) , Repair authorisation will be deemed to be by the vehicle owner, with the repair account direct to at fault driver’s insurer supported by a standard satisfaction note (a copy of which will be provided to the CHO to support the hire period). (v) . CHO will liaise with repairer to identify the anticipated repair completion date but the responsibility for minimising repair period remains with the at fault driver’s insurer. (vi) . On completion of repair appropriate account submitted to “at fault” insurer (see payment procedure) (vii) Any complaints relating to the repair will be handled by the insurer as though the complainant were a policyholder.

Operating Procedures. 3.1 Immediately a CHO identifies the at fault driver’s insurer as a subscriber to this repair agreement they must notify them in accordance with the insurer’s specified procedure (see Appendix A to the GTA for specimen New Claim Advice Form which covers hire, repair and personal injury). In the absence of a reasonable explanation for failure to notify the insurer immediately, the insurer will not be liable for storage/hire charges incurred before the notice was given. This notification will indicate which Repair Option is required. (a) Option O ption 1 Procedure (Insurer’s Approved Repairer) (i) Insurer will respond within 5 working days of receipt of the New Claim Advice Form and ensure that an early decision will be given on liability. Subject to acceptance the insurer will nominate their chosen repairer(s) and vehicle inspection arrangements. (ii) CHO will promptly advise their customer and liaise with nominated repairer to arrange vehicle inspection and repair (Appendix E1 for specimen instruction letter) (iii) Vehicle inspection will be in accordance with insurer’s requirement (ie in-house engineer or independent) and will be detailed by insurer when repairer is nominated, (iv) Repair authorisation will be deemed to be by the vehicle owner, with the repair account direct to at fault driver’s insurer supported by a standard satisfaction note (a copy of which will be provided to the CHO to support the hire period). (v) CHO will liaise with repairer to identify the anticipated repair completion date but the responsibility for minimising m inimising repair period remains with the at fault driver’s insurer.’s (vi) On completion of repair appropriate account submitted to “at fault” insurer (see payment procedure) (vii) Any complaints relating to the repair will be handled by the insurer as though the complainant were a policyholder.

Operating Procedures. 3.1 Immediately a CHO identifies the at fault driver’s insurer as a subscriber to this repair agreement they must notify them in accordance with the insurer’s specified procedure (see Appendix A to the GTA for specimen New Claim Advice Form which covers hire, repair and personal injury). In the absence of a reasonable explanation for failure to notify the insurer immediately, the insurer will not be liable for storage/hire charges incurred before the notice was given. This notification will indicate which Repair Option is required. (a) Option O ption 1 Procedure (Insurer’s Approved Repairer) (i) Insurer will respond within 5 working days of receipt of the New Claim Advice Form and ensure that an early decision will be given on liability. Subject to acceptance the insurer will nominate their chosen repairer(s) and vehicle inspection arrangements. (ii) CHO will promptly advise their customer and liaise with nominated repairer to arrange vehicle inspection and repair (Appendix E1 for specimen instruction letter) (iii) Vehicle inspection will be in accordance with insurer’s requirement (ie in-house engineer or independent) and will be detailed by insurer when repairer is nominated, (iv) Repair authorisation will be deemed to be by the vehicle owner, with the repair account direct to at fault driver’s insurer supported by a standard satisfaction note (a copy of which will be provided to the CHO to support the hire period). (v) CHO will liaise with repairer to identify the anticipated repair completion date but the responsibility for minimising repair period remains with the at fault driver’s insurer.minimising (vi) On completion of repair appropriate account submitted to “at fault” insurer (see payment procedure) (vii) Any complaints relating to the repair will be handled by the insurer as though the complainant were a policyholder.

Operating Procedures. 3.1 Immediately a CHO identifies the at fault driver’s insurer as a subscriber to this repair agreement they must notify them in accordance with the insurer’s specified procedure (see Appendix A to the GTA for specimen New Claim Advice Form which covers hire, repair and personal injury). In the absence of a reasonable explanation for failure to notify the insurer immediately, the insurer will not be liable for storage/hire charges incurred before the notice was given. This notification will indicate which Repair Option is required. (a) Option O ption 1 Procedure (Insurer’s Approved Repairer) (i) Insurer will respond within 5 working days of receipt of the New Claim Advice Form and ensure that an early decision will be given on liability. Subject to acceptance the insurer will nominate their chosen repairer(s) and vehicle inspection arrangements. (ii) CHO will promptly advise their customer and liaise with nominated repairer to arrange vehicle inspection and repair (Appendix E1 for specimen instruction letter) (iii) Vehicle inspection will be in accordance with insurer’s requirement (ie in-house engineer or independent) and will be detailed by insurer when repairer is nominated, (iv) Repair authorisation will be deemed to be by the vehicle owner, with the repair account direct to at fault driver’s insurer supported by a standard satisfaction note (a copy of which will be provided to the CHO to support the hire period). (v) CHO will liaise with repairer to identify the anticipated repair completion date but the responsibility for minimising repair period remains with the at fault driver’s insurer. (vi) On completion of repair appropriate account submitted to “at fault” insurer (see payment procedure) (vii) Any complaints relating to the repair will be handled by the insurer as though the complainant were a policyholder.

Operating Procedures. 3.1 Immediately When a CHO identifies the at fault driver’s insurer as a subscriber to this repair agreement and within one working day of the CHO agreeing services with the customer in accordance with clause 4.1 of the GTA, they must notify them in accordance with the insurer’s specified procedure (see Appendix A to the GTA for specimen New Claim Advice Form which covers hire, repair and personal injury). In the absence of a reasonable explanation for failure to notify the insurer immediatelyin accordance with clause 4.1, the insurer will not be liable for storage/hire charges incurred before the notice was given. This notification will indicate which Repair Option is required. (a) Option 1 Procedure (Insurer’s Approved Repairer) (i) Insurer will respond within 5 working days of receipt of the New Claim Advice Form and ensure that an early decision will be given on liability. Subject to acceptance the insurer will nominate their chosen repairer(s) and vehicle inspection arrangements. (ii) CHO will promptly advise their customer and liaise with nominated repairer to arrange vehicle inspection and repair (Appendix E1 for specimen instruction letter) (iii) Vehicle inspection will be in accordance with insurer’s requirement (ie in-house engineer or independent) and will be detailed by insurer when repairer is nominated, (iv) Repair authorisation will be deemed to be by the vehicle owner, with the repair account direct to at fault driver’s insurer supported by a standard satisfaction note (a copy of which will be provided to the CHO to support the hire period). (v) CHO will liaise with repairer to identify the anticipated repair completion date but the responsibility for minimising repair period remains with the at fault driver’s insurer. (vi) On completion of repair appropriate account submitted to “at fault” insurer (see payment procedure) (vii) Any complaints relating to the repair will be handled by the insurer as though the complainant were a policyholder.