Common use of OPERATIONS OF YALE NAVIGATION CENTER Clause in Contracts

OPERATIONS OF YALE NAVIGATION CENTER. 1. Emergency Shelter Operations and Services - Contractor is responsible for the provision of Emergency Shelter Operations and Services to eligible Participants experiencing homelessness in Orange County. Emergency Shelter Operations and Service costs must be eligible and necessary to provide safety, temporary shelter services, access to essential services and to help the Participant move as quickly as possible into permanent housing. Contractor shall conduct: a. The Program will operate at: Yale Navigation Center located at ▇▇▇▇ ▇. ▇▇▇▇ ▇▇▇▇▇▇, ▇▇▇▇▇ ▇▇▇, ▇▇▇▇▇▇▇▇▇▇, in an industrial area, within walking distance to public transportation. The Program provides year-round emergency congregate shelter with 425 beds in five dormitories for men, women, and adult households and/or couples. Participants will gain access to the emergency shelter site through the bed reservation system in HMIS. The Program coordinates referrals from the referral partners including street outreach teams, homeless liaison officers/law enforcement, Mental Health Services Act (MHSA), probation and other County approved referring partners. b. Emergency Shelter Operations and Services will operate in accordance with the Orange County’s Standards of Care, a comprehensive set of administrative, operational, and facility- based standards designed to support the quality and consistency of program operations, evidence-based Participant services, core organizational/administrative functions, and facility design/operations. c. Intake and Assessment: Program must receive referrals from the bed reservation system as well as a hybrid referral process as outlined by Administrator and Contractor, and work with street outreach teams, homeless service providers and law enforcement to engage and enroll persons who would benefit from emergency shelter intervention. i. Program will conduct an assessment to determine the history of participation in other homeless service assistance programs and collection of needed demographic information from Participants. Program must be able to assess and re-evaluate the Participant’s service needs and make recommendations to appropriate and eligible housing and/or supportive services best meets the Participants’ needs. ii. Program shall be flexible with referrals and completing intakes 24 hours a day, 7 days a week to ensure potential referrals enter shelter upon need. Scheduling the arrival to the shelter shall be solely based on the individual’s needs and interests. The Contractor shall schedule no less than 10 potential referrals per day or based on bed availability. Although there is consideration for multiple intakes at one time, potential new Participants are welcomed on site and if intakes need to be delayed, those potential new Participants shall be allowed to access the site and services until provider staff is ready to complete the intake. Intake needs to be completed within a reasonable time of arriving on site to avoid referring partners and potential new Participants from waiting. iii. There shall be at all times, a minimum of one (1) dedicated staff member to oversee the alternative referral process, which includes the phone line and e-mail responses and communication. Responses and further intake coordination should be provided to referring agencies within a 30-minute window to ensure successful referrals into the program. iv. Program will track all established set aside, direct referrals and bed reservation referrals and provide an update to the County daily. v. Program’s intake and assessment process should be flexible based upon the households and referring partner ability. The Contractor must confirm program eligibility per guidelines established and maintain a record of appropriate documentation in support of the eligibility determination process.

OPERATIONS OF YALE NAVIGATION CENTER. 1. Emergency Shelter Operations and Services - Contractor is responsible for the provision of Emergency Shelter Operations and Services to eligible Participants experiencing homelessness in Orange County. Emergency Shelter Operations and Service costs must be eligible and necessary to provide safety, temporary shelter services, access to essential services and to help the Participant move as quickly as possible into permanent housing. Contractor shall conduct: a. The Program will operate at: Yale Navigation Center located at ▇▇▇▇ ▇. ▇▇▇▇ ▇▇▇▇▇▇, ▇▇▇▇▇ ▇▇▇, ▇▇▇▇▇▇▇▇▇▇, in ▇▇ an industrial area, within walking distance to public transportation. The Program provides year-round emergency congregate shelter with 425 292 beds in five dormitories three dorms for men, women, and adult households and/or couples. Participants will gain access to the emergency shelter site through the bed reservation system in HMIS. The Program coordinates referrals from the referral partners including street outreach teams, homeless liaison officers/law enforcement, Mental Health Services Act (MHSA), probation and other County approved referring partners. b. Emergency Shelter Operations and Services will operate in accordance with the Orange County’s Standards of Care, a comprehensive set of administrative, operational, and facility- based standards designed to support the quality and consistency of program operations, evidence-based Participant participant services, core organizational/administrative functions, and facility design/operations. c. Intake and Assessment: Program must receive referrals from the bed reservation system as well as a hybrid referral process as outlined by Administrator and Contractor, and work with street outreach teams, homeless service providers and law enforcement to engage and enroll persons who would benefit from emergency shelter intervention. i. Program will conduct an assessment to determine the history of participation in other homeless service assistance programs and collection of needed demographic information from Participants. Program must be able to assess and re-evaluate the Participant’s service needs and make recommendations to appropriate and eligible housing and/or supportive services best meets the Participants’ needs. ii. Program shall be flexible with referrals and completing intakes 24 hours a day, 7 days a week to ensure potential referrals enter shelter upon need. Scheduling the arrival to the shelter shall be solely based on the individual’s needs and interests. The Contractor shall schedule no less than 10 potential referrals per day or based on bed availability. Although there is consideration for multiple intakes at one time, potential new Participants participants are welcomed on site and if intakes need to be delayed, those potential new Participants participants shall be allowed to access the site and services until provider staff is ready to complete the intake. Intake needs to be completed within a reasonable time of arriving on site to avoid referring partners and potential new Participants participants from waiting. iii. There shall be at all times, a minimum of one (1) dedicated staff member to oversee the alternative referral process, which includes the phone line and e-mail responses and communication. Responses and further intake coordination should be provided to referring agencies within a 30-minute window to ensure successful referrals into the program. iv. Program will track all established set aside, direct referrals and aside bed reservation referrals and provide an update to the County daily. v. Program’s intake and assessment process should be flexible based upon the households and referring partner ability. The Contractor must confirm program eligibility per guidelines established and maintain a record of appropriate documentation in support of the eligibility determination process.