Common use of Operations Support Systems for Resold Services Clause in Contracts

Operations Support Systems for Resold Services. 1.1.1 EZPHONE will also be able to order services for resale, as well as interim number portability, directly from GTE through an electronic interface. To initiate an order for these services, EZPHONE will submit a Local Service Request ("LSR") from its data center to GTE's Data Center using an electronic NDM interface. If no NDM interface exists or if EZPHONE chooses to establish a separate NDM interface, EZPHONE must request an NDM facility. For new entrants that elect not to interface electronically, GTE will accommodate submission of LSR orders by E- mail, Internet or a dial NDM arrangement. An LSR is very similar to an ASR, except that it will be used exclusively for line-side interconnection requests. GTE will transfer LSRs to GTE's NOMC centralized service order processing center electronically. 1.1.2 Most LSRs will be used either to transfer an existing GTE customer to EZPHONE or to request service for a new customer who is not an existing GTE customer. Depending on the situation, different information will be required on the LSR. LSRs for a conversion of a GTE local customer to EZPHONE must include information relating to all existing, new and disconnected services for that customer, including the customer's name, type of service desired, location of service and features or options the customer desires. EZPHONE will be able to obtain this customer information after GTE has received the customer's written consent as specified in Article IV, Section 8. For service to a new customer who is not an existing GTE customer, the LSR must contain the customer's name, service address, service type, services, options, features and Services data. If known, the LSR should include the telephone number and due date/desired due date. 1.1.3 While EZPHONE would have its own customer information and may have the SAG/GTE products on tape from GTE, EZPHONE would not have the due date or new telephone number for new customers since that information is contained in GTE's systems. Therefore, a process is required to provide this information to EZPHONE. GTE itself does not have uniform access to this information electronically. Until GTE and EZPHONE have agreed and established electronic interfaces, ▇▇▇▇▇▇▇ agrees that an 800 number is the method that will be used. The 800 telephone number will connect EZPHONE directly to GTE's NOMC service representatives. When EZPHONE receives a request for basic services from a new local service customer, EZPHONE will call GTE's NOMC through the 800 number, and, while the new customer is on hold, GTE will provide the due date for service and the new telephone number for that customer. At the same time, EZPHONE will give GTE the new customer's name, service address and type of requested service (i.e., R1, B1). GTE will enter that information into its SORCES or SOLAR service ordering systems to be held in suspense until ▇▇▇▇▇▇▇ sends the confirming LSR. EZPHONE will then return to its customer holding on the line and provide the due date and new telephone number. 1.1.4 After concluding the telephone call with the new customer, EZPHONE will complete a confirming LSR for the new service and send it electronically to GTE's data center for processing. Upon receipt, GTE will match the LSR with the service order suspended in GTE's system, and if there is a match, GTE will process the LSR. After the LSR is processed, GTE will transmit confirmation electronically to EZPHONE through the NDM that the LSR has been processed, providing a record of the telephone number and due date. EZPHONE will be required to submit the confirming LSR by 12:00 p.m. each day local time, as defined by the location of the service address. If EZPHONE fails to submit the LSR in a timely manner, the suspended LSR will be considered in jeopardy, at which time GTE will assign a new due date upon receipt of the delayed LSR for such customer requests and notify EZPHONE of the change. 1.1.5 Number assignments and due date schedules for services other than single line service and ▇▇▇▇ groups up to 12 lines will be assigned within approximately twenty-four (24) hours after GTE's receipt of the LSR using the standard Local Service Confirmation ("LSC") report sent electronically to EZPHONE over the NDM, thereby providing a record of the newly established due date. An exception would be a multi-line ▇▇▇▇ group for 12 lines or fewer. The other numbers then will be provided through the normal electronic confirmation process. 1.1.6 The processing of specifically requested telephone numbers (called "vanity numbers") is as follows. GTE will work with EZPHONE on a real time interface to process vanity numbers while ▇▇▇▇▇▇▇'s customer is still on the line. If a number solution can be established expeditiously, it will be done while the customer is still on the line. If extensive time will be required to find a solution, GTE service representatives will work with EZPHONE representatives off line as GTE would for its own customers. For all of this, the basic tariff guidelines for providing telephone numbers will be followed. 1.1.7 Once the order for resold service is established, it is moved for provisioning to the next system level. Here, GTE will validate and process the LSR to establish an account for EZPHONE and, if GTE continues to provide some residual services to the customer, GTE will maintain a GTE account. In GTE's system, GTE's account is called the Residual Account and EZPHONE's account is referred to as the EZPHONE Account. If any engineering for the service is necessary, the account would be distributed to the SSCC. Otherwise, it will be distributed for facility assignment. 1.1.8 With the account established and any engineering and facility assignment complete, GTE then will transmit electronically a record to GTE's CZT field personnel if physical interconnection or similar activity is required. The CZTs will provision the service and then electronically confirm such provision in the SOLAR/SORCES system when completed. The accounts then will be transmitted to GTE's Customer Billing Services System ("CBSS"). GTE shall provide to EZPHONE a service completion report. Call records for actual service provided to EZPHONE's customers on GTE facilities will be transmitted from GTE's switches through some usage rating systems (BIP, UMS), screened and eventually delivered to CBSS for the generation of bills. 1.1.9 CBSS is a different system than CABS, and it is the one that GTE will utilize to produce the required bills for resold services and local number portability. CBSS will create a bill to EZPHONE for resold services along with a summary bill master. Daily unrated records for intraLATA toll usage and local usage (incollect usage data will be provided on rated basis) on EZPHONE's accounts will be generated and transmitted electronically to EZPHONE. 1.1.10 On resold accounts, GTE will provide usage in EMR format per existing file exchange schedules. The usage billing will be in agreed upon level of detail for EZPHONE to issue a bill to its end users. 1.1.11 GTE will provide EZPHONE with detailed monthly billing information in a paper format until an agreed upon Electronic Data Interchange 811 electronic bill format is operational. 1.1.12 State or sub-state level billing will include up to ten (10) summary bill accounts. 1.1.13 GTE accepts EZPHONE's control reports and agrees to utilize industry standard return codes for unbillable messages. Transmission will occur via the NDM. Tape data will conform to Attachment "A" of the LRDTR. Data will be delivered Monday through Friday except for Holidays as agreed. Data packages will be tracked by invoice sequencing criteria. GTE contacts will be provided for sending/receiving usage files. 1.1.14 GTE will retain data backup for 45 Business Days. To the extent EZPHONE requires a longer retention period, EZPHONE shall reimburse GTE for all expenses related to that retention. 1.1.15 In addition to the LSR delivery process, EZPHONE will distribute DA and directory listing information (together sometimes referred to hereafter as "DA/DL information") to GTE via the LSR ordering process over the NDM. GTE will provide listings service via its "listing continuity" offering. 1.1.16 Charges and credits for PIC changes ordered via an LSR will appear on the resale bill. As EZPHONE places a request for a PIC change via LSR, the billing will be made on EZPHONE account associated with each individual end user. GTE will process all PIC changes from IXCs that are received for EZPHONE end users by rejecting back to the IXC with the EZPHONE OCN. Detail is provided so that EZPHONE can identify the specific charges for rebilling to its end user.

Operations Support Systems for Resold Services. 1.1.1 EZPHONE dPi will also be able to order services for resale, as well as interim number portability, directly from GTE through an electronic interface. To initiate an order for these services, EZPHONE dPi will submit a Local Service Request ("LSR") from its data center to GTE's Data Center using an electronic NDM interface. If no NDM interface exists or if EZPHONE dPi chooses to establish a separate NDM interface, EZPHONE dPi must request an NDM facility. For new entrants that elect not to interface electronically, GTE will accommodate submission of LSR orders by E- E-mail, Internet or a dial NDM arrangement. An LSR is very similar to an ASR, except that it will be used exclusively for line-side interconnection requests. GTE will transfer LSRs to GTE's NOMC centralized service order processing center electronically. 1.1.2 Most LSRs will be used either to transfer an existing GTE customer to EZPHONE dPi or to request service for a new customer who is not an existing GTE customer. Depending on the situation, different information will be required on the LSR. LSRs for a conversion of a GTE local customer to EZPHONE dPi must include information relating to all existing, new and disconnected services for that customer, including the customer's name, type of service desired, location of service and features or options the customer desires. EZPHONE dPi will be able to obtain this customer information after GTE has received the customer's written consent as specified in Article IV, Section 8. For service to a new customer who is not an existing GTE customer, the LSR must contain the customer's name, service address, service type, services, options, features and Services data. If known, the LSR should include the telephone number and due date/desired due date. 1.1.3 While EZPHONE dPi would have its own customer information and may have the SAG/GTE products on tape from GTE, EZPHONE dPi would not have the due date or new telephone number for new customers since that information is contained in GTE's systems. Therefore, a process is required to provide this information to EZPHONEdPi. GTE itself does not have uniform access to this information electronically. Until GTE and EZPHONE dPi have agreed and established electronic interfaces, ▇▇▇▇▇▇▇ dPi agrees that an 800 number is the method that will be used. The 800 telephone number will connect EZPHONE dPi directly to GTE's NOMC service representatives. When EZPHONE dPi receives a request for basic services from a new local service customer, EZPHONE dPi will call GTE's NOMC through the 800 number, and, while the new customer is on hold, GTE will provide the due date for service and the new telephone number for that customer. At the same time, EZPHONE dPi will give GTE the new customer's name, service address and type of requested service (i.e., R1▇▇, B1▇▇). GTE will enter that information into its SORCES or SOLAR service ordering systems to be held in suspense until ▇▇▇▇▇▇▇ dPi sends the confirming LSR. EZPHONE dPi will then return to its customer holding on the line and provide the due date and new telephone number. 1.1.4 After concluding the telephone call with the new customer, EZPHONE dPi will complete a confirming LSR for the new service and send it electronically to GTE's data center for processing. Upon receipt, GTE will match the LSR with the service order suspended in GTE's system, and if there is a match, GTE will process the LSR. After the LSR is processed, GTE will transmit confirmation electronically to EZPHONE dPi through the NDM that the LSR has been processed, providing a record of the telephone number and due date. EZPHONE dPi will be required to submit the confirming LSR by 12:00 p.m. each day local time, as defined by the location of the service address. If EZPHONE dPi fails to submit the LSR in a timely manner, the suspended LSR will be considered in jeopardy, at which time GTE will assign a new due date upon receipt of the delayed LSR for such customer requests and notify EZPHONE dPi of the change. 1.1.5 Number assignments and due date schedules for services other than single line service and ▇▇▇▇ groups up to 12 lines will be assigned within approximately twenty-four (24) hours after GTE's receipt of the LSR using the standard Local Service Confirmation ("LSC") report sent electronically to EZPHONE dPi over the NDM, thereby providing a record of the newly established due date. An exception would be a multi-line ▇▇▇▇ group for 12 lines or fewer. The other numbers then will be provided through the normal electronic confirmation process. 1.1.6 The processing of specifically requested telephone numbers (called "vanity numbers") is as follows. GTE will work with EZPHONE dPi on a real time interface to process vanity numbers while ▇▇▇▇▇▇▇dPi's customer is still on the line. If a number solution can be established expeditiously, it will be done while the customer is still on the line. If extensive time will be required to find a solution, GTE service representatives will work with EZPHONE dPi representatives off line as GTE would for its own customers. For all of this, the basic tariff guidelines for providing telephone numbers will be followed. 1.1.7 Once the order for resold service is established, it is moved for provisioning to the next system level. Here, GTE will validate and process the LSR to establish an account for EZPHONE dPi and, if GTE continues to provide some residual services to the customer, GTE will maintain a GTE account. In GTE's system, GTE's account is called the Residual Account and EZPHONEdPi's account is referred to as the EZPHONE dPi Account. If any engineering for the service is necessary, the account would be distributed to the SSCC. Otherwise, it will be distributed for facility assignment. 1.1.8 With the account established and any engineering and facility assignment complete, GTE then will transmit electronically a record to GTE's CZT field personnel if physical interconnection or similar activity is required. The CZTs will provision the service and then electronically confirm such provision in the SOLAR/SORCES system when completed. The accounts then will be transmitted to GTE's Customer Billing Services System ("CBSS"). GTE shall provide to EZPHONE dPi a service completion report. Call records for actual service provided to EZPHONEdPi's customers on GTE facilities will be transmitted from GTE's switches through some usage rating systems (BIP, UMS), screened and eventually delivered to CBSS for the generation of bills. 1.1.9 CBSS is a different system than CABS, and it is the one that GTE will utilize to produce the required bills for resold services and local number portability. CBSS will create a bill ▇▇▇▇ to EZPHONE dPi for resold services along with a summary bill ▇▇▇▇ master. Daily unrated records for intraLATA toll usage and local usage (incollect usage data will be provided on rated basis) on EZPHONEdPi's accounts will be generated and transmitted electronically to EZPHONEdPi. 1.1.10 On resold accounts, GTE will provide usage in EMR format per existing file exchange schedules. The usage billing will be in agreed upon level of detail for EZPHONE dPi to issue a bill ▇▇▇▇ to its end users. 1.1.11 GTE will provide EZPHONE dPi with detailed monthly billing information in a paper format until an agreed upon Electronic Data Interchange 811 electronic bill ▇▇▇▇ format is operational. 1.1.12 State or sub-state level billing will include up to ten (10) summary bill ▇▇▇▇ accounts. 1.1.13 GTE accepts EZPHONEdPi's control reports and agrees to utilize industry standard return codes for unbillable messages. Transmission will occur via the NDM. Tape data will conform to Attachment "A" of the LRDTR. Data will be delivered Monday through Friday except for Holidays as agreed. Data packages will be tracked by invoice sequencing criteria. GTE contacts will be provided for sending/receiving usage files. 1.1.14 GTE will retain data backup for 45 Business Days. To the extent EZPHONE dPi requires a longer retention period, EZPHONE dPi shall reimburse GTE for all expenses related to that retention. 1.1.15 In addition to the LSR delivery process, EZPHONE dPi will distribute DA and directory listing information (together sometimes referred to hereafter as "DA/DL information") to GTE via the LSR ordering process over the NDM. GTE will provide listings service via its "listing continuity" offering. 1.1.16 Charges and credits for PIC changes ordered via an LSR will appear on the resale bill▇▇▇▇. As EZPHONE dPi places a request for a PIC change via LSR, the billing will be made on EZPHONE dPi account associated with each individual end user. GTE will process all PIC changes from IXCs that are received for EZPHONE dPi end users by rejecting back to the IXC with the EZPHONE dPi OCN. Detail is provided so that EZPHONE dPi can identify the specific charges for rebilling to its end user.

Operations Support Systems for Resold Services. 1.1.1 EZPHONE JTC will also be able to order services for resale, as well as interim number portability, directly from GTE through an electronic interface. To initiate an order for these services, EZPHONE JTC will submit a Local Service Request ("LSR") from its data center to GTE's Data Center using an electronic NDM interface. If no NDM interface exists or if EZPHONE JTC chooses to establish a separate NDM interface, EZPHONE JTC must request an NDM facility. For new entrants that elect not to interface electronically, GTE will accommodate submission of LSR orders by E- E-mail, Internet or a dial NDM arrangement. An LSR is very similar to an ASR, except that it will be used exclusively for line-side interconnection requests. GTE will transfer LSRs to GTE's NOMC centralized service order processing center electronically. 1.1.2 Most LSRs will be used either to transfer an existing GTE customer to EZPHONE JTC or to request service for a new customer who is not an existing GTE customer. Depending on the situation, different information will be required on the LSR. LSRs for a conversion of a GTE local customer to EZPHONE JTC must include information relating to all existing, new and disconnected services for that customer, including the customer's name, type of service desired, location of service and features or options the customer desires. EZPHONE JTC will be able to obtain this customer information after GTE has received the customer's written consent as specified in Article IV, Section 8. For service to a new customer who is not an existing GTE customer, the LSR must contain the customer's name, service address, service type, services, options, features and Services data. If known, the LSR should include the telephone number and due date/desired due date. 1.1.3 While EZPHONE JTC would have its own customer information and may have the SAG/GTE products on tape from GTE, EZPHONE JTC would not have the due date or new telephone number for new customers since that information is contained in GTE's systems. Therefore, a process is required to provide this information to EZPHONEJTC. GTE itself does not have uniform access to this information electronically. Until GTE and EZPHONE JTC have agreed and established electronic interfaces, ▇▇▇▇▇▇▇ JTC agrees that an 800 number is the method that will be used. The 800 telephone number will connect EZPHONE JTC directly to GTE's NOMC service representatives. When EZPHONE JTC receives a request for basic services from a new local service customer, EZPHONE JTC will call GTE's NOMC through the 800 number, and, while the new customer is on hold, GTE will provide the due date for service and the new telephone number for that customer. At the same time, EZPHONE JTC will give GTE the new customer's name, service address and type of requested service (i.e., R1▇▇, B1▇▇). GTE will enter that information into its SORCES or SOLAR service ordering systems to be held in suspense until ▇▇▇▇▇▇▇ JTC sends the confirming LSR. EZPHONE JTC will then return to its customer holding on the line and provide the due date and new telephone number. 1.1.4 After concluding the telephone call with the new customer, EZPHONE JTC will complete a confirming LSR for the new service and send it electronically to GTE's data center for processing. Upon receipt, GTE will match the LSR with the service order suspended in GTE's system, and if there is a match, GTE will process the LSR. After the LSR is processed, GTE will transmit confirmation electronically to EZPHONE JTC through the NDM that the LSR has been processed, providing a record of the telephone number and due date. EZPHONE JTC will be required to submit the confirming LSR by 12:00 p.m. each day local time, as defined by the location of the service address. If EZPHONE JTC fails to submit the LSR in a timely manner, the suspended LSR will be considered in jeopardy, at which time GTE will assign a new due date upon receipt of the delayed LSR for such customer requests and notify EZPHONE JTC of the change. 1.1.5 Number assignments and due date schedules for services other than single line service and ▇▇▇▇ groups up to 12 lines will be assigned within approximately twenty-four (24) hours after GTE's receipt of the LSR using the standard Local Service Confirmation ("LSC") report sent electronically to EZPHONE JTC over the NDM, thereby providing a record of the newly established due date. An exception would be a multi-line ▇▇▇▇ group for 12 lines or fewer. The other numbers then will be provided through the normal electronic confirmation process. 1.1.6 The processing of specifically requested telephone numbers (called "vanity numbers") is as follows. GTE will work with EZPHONE JTC on a real time interface to process vanity numbers while ▇▇▇▇▇▇▇JTC's customer is still on the line. If a number solution can be established expeditiously, it will be done while the customer is still on the line. If extensive time will be required to find a solution, GTE service representatives will work with EZPHONE JTC representatives off line as GTE would for its own customers. For all of this, the basic tariff guidelines for providing telephone numbers will be followed. 1.1.7 Once the order for resold service is established, it is moved for provisioning to the next system level. Here, GTE will validate and process the LSR to establish an account for EZPHONE JTC and, if GTE continues to provide some residual services to the customer, GTE will maintain a GTE account. In GTE's system, GTE's account is called the Residual Account and EZPHONEJTC's account is referred to as the EZPHONE JTC Account. If any engineering for the service is necessary, the account would be distributed to the SSCC. Otherwise, it will be distributed for facility assignment. 1.1.8 With the account established and any engineering and facility assignment complete, GTE then will transmit electronically a record to GTE's CZT field personnel if physical interconnection or similar activity is required. The CZTs will provision the service and then electronically confirm such provision in the SOLAR/SORCES system when completed. The accounts then will be transmitted to GTE's Customer Billing Services System ("CBSS"). GTE shall provide to EZPHONE JTC a service completion report. Call records for actual service provided to EZPHONEJTC's customers on GTE facilities will be transmitted from GTE's switches through some usage rating systems (BIP, UMS), screened and eventually delivered to CBSS for the generation of bills. 1.1.9 CBSS is a different system than CABS, and it is the one that GTE will utilize to produce the required bills for resold services and local number portability. CBSS will create a bill ▇▇▇▇ to EZPHONE JTC for resold services along with a summary bill ▇▇▇▇ master. Daily unrated records for intraLATA toll usage and local usage (incollect usage data will be provided on rated basis) on EZPHONEJTC's accounts will be generated and transmitted electronically to EZPHONEJTC. 1.1.10 On resold accounts, GTE will provide usage in EMR format per existing file exchange schedules. The usage billing will be in agreed upon level of detail for EZPHONE JTC to issue a bill ▇▇▇▇ to its end users. 1.1.11 GTE will provide EZPHONE JTC with detailed monthly billing information in a paper format until an agreed upon Electronic Data Interchange 811 electronic bill ▇▇▇▇ format is operational. 1.1.12 State or sub-state level billing will include up to ten (10) summary bill ▇▇▇▇ accounts. 1.1.13 GTE accepts EZPHONEJTC's control reports and agrees to utilize industry standard return codes for unbillable messages. Transmission will occur via the NDM. Tape data will conform to Attachment "A" of the LRDTR. Data will be delivered Monday through Friday except for Holidays as agreed. Data packages will be tracked by invoice sequencing criteria. GTE contacts will be provided for sending/receiving usage files. 1.1.14 GTE will retain data backup for 45 Business Days. To the extent EZPHONE JTC requires a longer retention period, EZPHONE JTC shall reimburse GTE for all expenses related to that retention. 1.1.15 In addition to the LSR delivery process, EZPHONE JTC will distribute DA and directory listing information (together sometimes referred to hereafter as "DA/DL information") to GTE via the LSR ordering process over the NDM. GTE will provide listings service via its "listing continuity" offering. 1.1.16 Charges and credits for PIC changes ordered via an LSR will appear on the resale bill▇▇▇▇. As EZPHONE JTC places a request for a PIC change via LSR, the billing will be made on EZPHONE JTC account associated with each individual end user. GTE will process all PIC changes from IXCs that are received for EZPHONE JTC end users by rejecting back to the IXC with the EZPHONE JTC OCN. Detail is provided so that EZPHONE JTC can identify the specific charges for rebilling to its end user.

Operations Support Systems for Resold Services. 1.1.1 EZPHONE PCS will also be able to order services for resale, as well as interim number portability, directly from GTE through an electronic interface. To initiate an order for these services, EZPHONE PCS will submit a Local Service Request ("LSR") from its data center to GTE's Data Center using an electronic NDM interface. If no NDM interface exists or if EZPHONE PCS chooses to establish a separate NDM interface, EZPHONE PCS must request an NDM facility. For new entrants that elect not to interface electronically, GTE will accommodate submission of LSR orders by E- facsimile, E-mail, Internet or a dial NDM arrangement. An LSR is very similar to an ASR, except that it will be used exclusively for line-side interconnection requests. GTE will transfer LSRs to GTE's NOMC centralized service order processing center electronically. 1.1.2 Most LSRs will be used either to transfer an existing GTE customer to EZPHONE PCS or to request service for a new customer who is not an existing GTE customer. Depending on the situation, different information will be required on the LSR. LSRs for a conversion of a GTE local customer to EZPHONE PCS must include information relating to all existing, new and disconnected services for that customer, including the customer's name, type of service desired, location of service and features or options the customer desires. EZPHONE PCS will be able to obtain this customer information after GTE has received the customer's written consent as specified in Article IV, Section 8. For service to a new customer who is not an existing GTE customer, the LSR must contain the customer's name, service address, service type, services, options, features and Services data. If known, the LSR should include the telephone number and due date/desired due date. 1.1.3 While EZPHONE PCS would have its own customer information and may have the SAG/GTE products on tape from GTE, EZPHONE PCS would not have the due date or new telephone number for new customers since that information is contained in GTE's systems. Therefore, a process is required to provide this information to EZPHONEPCS. GTE itself does not have uniform access to this information electronically. Until GTE and EZPHONE PCS have agreed and established electronic interfaces, ▇▇▇▇▇▇▇ PCS agrees that an 800 number is the method that will be used. The 800 telephone number will connect EZPHONE PCS directly to GTE's NOMC service representatives. When EZPHONE PCS receives a request for basic services from a new local service customer, EZPHONE PCS will call GTE's NOMC through the 800 number, and, while the new customer is on hold, GTE will provide the due date for service and the new telephone number for that customer. At the same time, EZPHONE PCS will give GTE the new customer's name, service address and type of requested service (i.e., R1▇▇, B1▇▇). GTE will enter that information into its SORCES or SOLAR service ordering systems to be held in suspense until ▇▇▇▇▇▇▇ PCS sends the confirming LSR. EZPHONE PCS will then return to its customer holding on the line and provide the due date and new telephone number. 1.1.4 After concluding the telephone call with the new customer, EZPHONE PCS will complete a confirming LSR for the new service and send it electronically to GTE's data center for processing. Upon receipt, GTE will match the LSR with the service order suspended in GTE's system, and if there is a match, GTE will process the LSR. After the LSR is processed, GTE will transmit confirmation electronically to EZPHONE PCS through the NDM that the LSR has been processed, providing a record of the telephone number and due date. EZPHONE PCS will be required to submit the confirming LSR by 12:00 p.m. each day local time, as defined by the location of the service address. If EZPHONE PCS fails to submit the LSR in a timely manner, the suspended LSR will be considered in jeopardy, at which time GTE will assign a new due date upon receipt of the delayed LSR for such customer requests and notify EZPHONE PCS of the change. 1.1.5 Number assignments and due date schedules for services other than single line service and ▇▇▇▇ groups up to 12 lines will be assigned within approximately twenty-four (24) hours after GTE's receipt of the LSR using the standard Local Service Confirmation ("LSC") report sent electronically to EZPHONE PCS over the NDM, thereby providing a record of the newly established due date. An exception would be a multi-line ▇▇▇▇ group for 12 lines or fewer. The other numbers then will be provided through the normal electronic confirmation process. 1.1.6 The processing of specifically requested telephone numbers (called "vanity numbers") is as follows. GTE will work with EZPHONE PCS on a real time interface to process vanity numbers while ▇▇▇▇▇▇▇PCS's customer is still on the line. If a number solution can be established expeditiously, it will be done while the customer is still on the line. If extensive time will be required to find a solution, GTE service representatives will work with EZPHONE PCS representatives off line as GTE would for its own customers. For all of this, the basic tariff guidelines for providing telephone numbers will be followed. 1.1.7 Once the order for resold service is established, it is moved for provisioning to the next system level. Here, GTE will validate and process the LSR to establish an account for EZPHONE PCS and, if GTE continues to provide some residual services to the customer, GTE will maintain a GTE account. In GTE's system, GTE's account is called the Residual Account and EZPHONEPCS's account is referred to as the EZPHONE PCS Account. If any engineering for the service is necessary, the account would be distributed to the SSCC. Otherwise, it will be distributed for facility assignment. 1.1.8 With the account established and any engineering and facility assignment complete, GTE then will transmit electronically a record to GTE's CZT field personnel if physical interconnection or similar activity is required. The CZTs will provision the service and then electronically confirm such provision in the SOLAR/SORCES system when completed. The accounts then will be transmitted to GTE's Customer Billing Services System ("CBSS"). GTE shall provide to EZPHONE PCS a service completion report. Call records for actual service provided to EZPHONEPCS's customers on GTE facilities will be transmitted from GTE's switches through some usage rating systems (BIP, UMS), screened and eventually delivered to CBSS for the generation of bills. 1.1.9 CBSS is a different system than CABS, and it is the one that GTE will utilize to produce the required bills for resold services and local number portability. CBSS will create a bill ▇▇▇▇ to EZPHONE PCS for resold services along with a summary bill ▇▇▇▇ master. Daily unrated records for intraLATA toll usage and local usage (incollect usage data will be provided on rated basis) on EZPHONEPCS's accounts will be generated and transmitted electronically to EZPHONEPCS. 1.1.10 On resold accounts, GTE will provide usage in EMR format per existing file exchange schedules. The usage billing will be in agreed upon level of detail for EZPHONE PCS to issue a bill ▇▇▇▇ to its end users. 1.1.11 GTE will provide EZPHONE PCS with detailed monthly billing information in a paper format until an agreed upon Electronic Data Interchange 811 electronic bill ▇▇▇▇ format is operational. 1.1.12 State or sub-state level billing will include up to ten (10) summary bill ▇▇▇▇ accounts. 1.1.13 GTE accepts EZPHONEPCS's control reports and agrees to utilize industry standard return codes for unbillable messages. Transmission will occur via the NDM. Tape data will conform to Attachment "A" of the LRDTR. Data will be delivered Monday through Friday except for Holidays as agreed. Data packages will be tracked by invoice sequencing criteria. GTE contacts will be provided for sending/receiving usage files. 1.1.14 GTE will retain data backup for 45 Business Days. To the extent EZPHONE requires a longer this retention periodis exclusively for PCS, EZPHONE PCS shall reimburse GTE for all expenses related to that this retention. 1.1.15 In addition to the LSR delivery process, EZPHONE PCS will distribute DA directory assistance and directory listing information (together sometimes referred to hereafter as "DA/DL information") to GTE via the LSR ordering process over the NDM. GTE will provide listings service via its "listing continuity" offering. 1.1.16 Charges and credits for PIC changes ordered via an LSR will appear on the resale bill▇▇▇▇. As EZPHONE PCS places a request for a PIC change via LSR, the billing will be made on EZPHONE PCS account associated with each individual end user. GTE will process all PIC changes from IXCs that are received for EZPHONE PCS end users by rejecting back to the IXC with the EZPHONE PCS OCN. Detail is provided so that EZPHONE PCS can identify the specific charges for rebilling to its end user.

Operations Support Systems for Resold Services. 1.1.1 EZPHONE Max-Tel will also be able to order services for resale, as well as interim number portability, directly from GTE through an electronic interface. To initiate an order for these services, EZPHONE Max-Tel will submit a Local Service Request ("LSR") from its data center to GTE's Data Center using an electronic NDM interface. If no NDM interface exists or if EZPHONE Max-Tel chooses to establish a separate NDM interface, EZPHONE Max- Tel must request an NDM facility. For new entrants that elect not to interface electronically, GTE will accommodate submission of LSR orders by facsimile, E- mail, Internet or a dial NDM arrangement. An LSR is very similar to an ASR, except that it will be used exclusively for line-side interconnection requests. GTE will transfer LSRs to GTE's NOMC centralized service order processing center electronically. 1.1.2 Most LSRs will be used either to transfer an existing GTE customer to EZPHONE Max-Tel or to request service for a new customer who is not an existing GTE customer. Depending on the situation, different information will be required on the LSR. LSRs for a conversion of a GTE local customer to EZPHONE Max-Tel must include information relating to all existing, new and disconnected services for that customer, including the customer's name, type of service desired, location of service and features or options the customer desires. EZPHONE Max-Tel will be able to obtain this customer information after GTE has received the customer's written consent as specified in Article IV, Section 8. For service to a new customer who is not an existing GTE customer, the LSR must contain the customer's name, service address, service type, services, options, features and Services data. If known, the LSR should include the telephone number and due date/desired due date. 1.1.3 While EZPHONE Max-Tel would have its own customer information and may have the SAG/GTE products on tape from GTE, EZPHONE Max-Tel would not have the due date or new telephone number for new customers since that information is contained in GTE's systems. Therefore, a process is required to provide this information to EZPHONEMax-Tel. GTE itself does not have uniform access to this information electronically. Until GTE and EZPHONE Max-Tel have agreed and established electronic interfaces, ▇▇▇▇▇▇▇ Max-Tel agrees that an 800 number is the method that will be used. The 800 telephone number will connect EZPHONE Max-Tel directly to GTE's NOMC service representatives. When EZPHONE Max-Tel receives a request for basic services from a new local service customer, EZPHONE Max-Tel will call GTE's NOMC through the 800 number, and, while the new customer is on hold, GTE will provide the due date for service and the new telephone number for that customer. At the same time, EZPHONE Max-Tel will give GTE the new customer's name, service address and type of requested service (i.e., R1▇▇, B1▇▇). GTE will enter that information into its SORCES or SOLAR service ordering systems to be held in suspense until ▇▇▇▇▇▇▇ Max-Tel sends the confirming LSR. EZPHONE Max-Tel will then return to its customer holding on the line and provide the due date and new telephone number. 1.1.4 After concluding the telephone call with the new customer, EZPHONE Max-Tel will complete a confirming LSR for the new service and send it electronically to GTE's data center for processing. Upon receipt, GTE will match the LSR with the service order suspended in GTE's system, and if there is a match, GTE will process the LSR. After the LSR is processed, GTE will transmit confirmation electronically to EZPHONE Max-Tel through the NDM that the LSR has been processed, providing a record of the telephone number and due date. EZPHONE Max-Tel will be required to submit the confirming LSR by 12:00 p.m. each day local time, as defined by the location of the service address. If EZPHONE Max-Tel fails to submit the LSR in a timely manner, the suspended LSR will be considered in jeopardy, at which time GTE will assign a new due date upon receipt of the delayed LSR for such customer requests and notify EZPHONE Max-Tel of the change. 1.1.5 Number assignments and due date schedules for services other than single line service and ▇▇▇▇ groups up to 12 lines will be assigned within approximately twenty-four (24) hours after GTE's receipt of the LSR using the standard Local Service Confirmation ("LSC") report sent electronically to EZPHONE Max-Tel over the NDM, thereby providing a record of the newly established due date. An exception would be a multi-line ▇▇▇▇ group for 12 lines or fewer. The other numbers then will be provided through the normal electronic confirmation process. 1.1.6 The processing of specifically requested telephone numbers (called "vanity numbers") is as follows. GTE will work with EZPHONE Max-Tel on a real time interface to process vanity numbers while ▇▇▇▇▇▇▇Max-Tel's customer is still on the line. If a number solution can be established expeditiously, it will be done while the customer is still on the line. If extensive time will be required to find a solution, GTE service representatives will work with EZPHONE Max-Tel representatives off line as GTE would for its own customers. For all of this, the basic tariff guidelines for providing telephone numbers will be followed. 1.1.7 Once the order for resold service is established, it is moved for provisioning to the next system level. Here, GTE will validate and process the LSR to establish an account for EZPHONE Max-Tel and, if GTE continues to provide some residual services to the customer, GTE will maintain a GTE account. In GTE's system, GTE's account is called the Residual Account and EZPHONEMax-Tel's account is referred to as the EZPHONE Max-Tel Account. If any engineering for the service is necessary, the account would be distributed to the SSCC. Otherwise, it will be distributed for facility assignment. 1.1.8 With the account established and any engineering and facility assignment complete, GTE then will transmit electronically a record to GTE's CZT field personnel if physical interconnection or similar activity is required. The CZTs will provision the service and then electronically confirm such provision in the SOLAR/SORCES system when completed. The accounts then will be transmitted to GTE's Customer Billing Services System ("CBSS"). GTE shall provide to EZPHONE Max- Tel a service completion report. Call records for actual service provided to EZPHONEMax- Tel's customers on GTE facilities will be transmitted from GTE's switches through some usage rating systems (BIP, UMS), screened and eventually delivered to CBSS for the generation of bills. 1.1.9 CBSS is a different system than CABS, and it is the one that GTE will utilize to produce the required bills for resold services and local number portability. CBSS will create a bill ▇▇▇▇ to EZPHONE Max-Tel for resold services along with a summary bill ▇▇▇▇ master. Daily unrated records for intraLATA toll usage and local usage (incollect usage data will be provided on rated basis) on EZPHONEMax-Tel's accounts will be generated and transmitted electronically to EZPHONEMax-Tel. 1.1.10 On resold accounts, GTE will provide usage in EMR format per existing file exchange schedules. The usage billing will be in agreed upon level of detail for EZPHONE Max-Tel to issue a bill ▇▇▇▇ to its end users. 1.1.11 GTE will provide EZPHONE Max-Tel with detailed monthly billing information in a paper format until an agreed upon Electronic Data Interchange 811 electronic bill ▇▇▇▇ format is operational. 1.1.12 State or sub-state level billing will include up to ten (10) summary bill ▇▇▇▇ accounts. 1.1.13 GTE accepts EZPHONEMax-Tel's control reports and agrees to utilize industry standard return codes for unbillable messages. Transmission will occur via the NDM. Tape data will conform to Attachment "A" of the LRDTR. Data will be delivered Monday through Friday except for Holidays as agreed. Data packages will be tracked by invoice sequencing criteria. GTE contacts will be provided for sending/receiving usage files. 1.1.14 GTE will retain data backup for 45 Business Days. To the extent EZPHONE requires a longer this retention periodis exclusively for Max-Tel, EZPHONE Max-Tel shall reimburse GTE for all expenses related to that this retention. 1.1.15 In addition to the LSR delivery process, EZPHONE Max-Tel will distribute DA directory assistance and directory listing information (together sometimes referred to hereafter as "DA/DL information") to GTE via the LSR ordering process over the NDM. GTE will provide listings service via its "listing continuity" offering. 1.1.16 Charges and credits for PIC changes ordered via an LSR will appear on the resale bill▇▇▇▇. As EZPHONE Max-Tel places a request for a PIC change via LSR, the billing will be made on EZPHONE Max-Tel account associated with each individual end user. GTE will process all PIC changes from IXCs that are received for EZPHONE Max-Tel end users by rejecting back to the IXC with the EZPHONE Max-Tel OCN. Detail is provided so that EZPHONE Max-Tel can identify the specific charges for rebilling to its end user.

Operations Support Systems for Resold Services. 1.1.1 EZPHONE Prepaid will also be able to order services for resale, as well as interim number portability, directly from GTE through an electronic interface. To initiate an order for these services, EZPHONE Prepaid will submit a Local Service Request ("LSR") from its data center to GTE's Data Center using an electronic NDM interface. If no NDM interface exists or if EZPHONE Prepaid chooses to establish a separate NDM interface, EZPHONE Prepaid must request an NDM facility. For new entrants that elect not to interface electronically, GTE will accommodate submission of LSR orders by facsimile, E- mail, Internet or a dial NDM arrangement. An LSR is very similar to an ASR, except that it will be used exclusively for line-side interconnection requests. GTE will transfer LSRs to GTE's NOMC centralized service order processing center electronically. 1.1.2 Most LSRs will be used either to transfer an existing GTE customer to EZPHONE Prepaid or to request service for a new customer who is not an existing GTE customer. Depending on the situation, different information will be required on the LSR. LSRs for a conversion of a GTE local customer to EZPHONE Prepaid must include information relating to all existing, new and disconnected services for that customer, including the customer's name, type of service desired, location of service and features or options the customer desires. EZPHONE Prepaid will be able to obtain this customer information after GTE has received the customer's written consent as specified in Article IV, Section 8. For service to a new customer who is not an existing GTE customer, the LSR must contain the customer's name, service address, service type, services, options, features and Services data. If known, the LSR should include the telephone number and due date/desired due date. 1.1.3 While EZPHONE Prepaid would have its own customer information and may have the SAG/GTE products on tape from GTE, EZPHONE Prepaid would not have the due date or new telephone number for new customers since that information is contained in GTE's systems. Therefore, a process is required to provide this information to EZPHONEPrepaid. GTE itself does not have uniform access to this information electronically. Until GTE and EZPHONE Prepaid have agreed and established electronic interfaces, ▇▇▇▇▇▇▇ Prepaid agrees that an 800 number is the method that will be used. The 800 telephone number will connect EZPHONE Prepaid directly to GTE's NOMC service representatives. When EZPHONE Prepaid receives a request for basic services from a new local service customer, EZPHONE Prepaid will call GTE's NOMC through the 800 number, and, while the new customer is on hold, GTE will provide the due date for service and the new telephone number for that customer. At the same time, EZPHONE Prepaid will give GTE the new customer's name, service address and type of requested service (i.e., R1▇▇, B1▇▇). GTE will enter that information into its SORCES or SOLAR service ordering systems to be held in suspense until ▇▇▇▇▇▇▇ Prepaid sends the confirming LSR. EZPHONE Prepaid will then return to its customer holding on the line and provide the due date and new telephone number. 1.1.4 After concluding the telephone call with the new customer, EZPHONE Prepaid will complete a confirming LSR for the new service and send it electronically to GTE's data center for processing. Upon receipt, GTE will match the LSR with the service order suspended in GTE's system, and if there is a match, GTE will process the LSR. After the LSR is processed, GTE will transmit confirmation electronically to EZPHONE Prepaid through the NDM that the LSR has been processed, providing a record of the telephone number and due date. EZPHONE Prepaid will be required to submit the confirming LSR by 12:00 p.m. each day local time, as defined by the location of the service address. If EZPHONE Prepaid fails to submit the LSR in a timely manner, the suspended LSR will be considered in jeopardy, at which time GTE will assign a new due date upon receipt of the delayed LSR for such customer requests and notify EZPHONE Prepaid of the change. 1.1.5 Number assignments and due date schedules for services other than single line service and ▇▇▇▇ groups up to 12 lines will be assigned within approximately twenty-four (24) hours after GTE's receipt of the LSR using the standard Local Service Confirmation ("LSC") report sent electronically to EZPHONE Prepaid over the NDM, thereby providing a record of the newly established due date. An exception would be a multi-line ▇▇▇▇ group for 12 lines or fewer. The other numbers then will be provided through the normal electronic confirmation process. 1.1.6 The processing of specifically requested telephone numbers (called "vanity numbers") is as follows. GTE will work with EZPHONE Prepaid on a real time interface to process vanity numbers while ▇▇▇▇▇▇▇Prepaid's customer is still on the line. If a number solution can be established expeditiously, it will be done while the customer is still on the line. If extensive time will be required to find a solution, GTE service representatives will work with EZPHONE Prepaid representatives off line as GTE would for its own customers. For all of this, the basic tariff guidelines for providing telephone numbers will be followed. 1.1.7 Once the order for resold service is established, it is moved for provisioning to the next system level. Here, GTE will validate and process the LSR to establish an account for EZPHONE Prepaid and, if GTE continues to provide some residual services to the customer, GTE will maintain a GTE account. In GTE's system, GTE's account is called the Residual Account and EZPHONEPrepaid's account is referred to as the EZPHONE Prepaid Account. If any engineering for the service is necessary, the account would be distributed to the SSCC. Otherwise, it will be distributed for facility assignment. 1.1.8 With the account established and any engineering and facility assignment complete, GTE then will transmit electronically a record to GTE's CZT field personnel if physical interconnection or similar activity is required. The CZTs will provision the service and then electronically confirm such provision in the SOLAR/SORCES system when completed. The accounts then will be transmitted to GTE's Customer Billing Services System ("CBSS"). GTE shall provide to EZPHONE Prepaid a service completion report. Call records for actual service provided to EZPHONEPrepaid's customers on GTE facilities will be transmitted from GTE's switches through some usage rating systems (BIP, UMS), screened and eventually delivered to CBSS for the generation of bills. 1.1.9 CBSS is a different system than CABS, and it is the one that GTE will utilize to produce the required bills for resold services and local number portability. CBSS will create a bill ▇▇▇▇ to EZPHONE Prepaid for resold services along with a summary bill ▇▇▇▇ master. Daily unrated records for intraLATA toll usage and local usage (incollect usage data will be provided on rated basis) on EZPHONEPrepaid's accounts will be generated and transmitted electronically to EZPHONEPrepaid. 1.1.10 On resold accounts, GTE will provide usage in EMR format per existing file exchange schedules. The usage billing will be in agreed upon level of detail for EZPHONE Prepaid to issue a bill ▇▇▇▇ to its end users. 1.1.11 GTE will provide EZPHONE Prepaid with detailed monthly billing information in a paper format until an agreed upon Electronic Data Interchange 811 electronic bill ▇▇▇▇ format is operational. 1.1.12 State or sub-state level billing will include up to ten (10) summary bill ▇▇▇▇ accounts. 1.1.13 GTE accepts EZPHONEPrepaid's control reports and agrees to utilize industry standard return codes for unbillable messages. Transmission will occur via the NDM. Tape data will conform to Attachment "A" of the LRDTR. Data will be delivered Monday through Friday except for Holidays as agreed. Data packages will be tracked by invoice sequencing criteria. GTE contacts will be provided for sending/receiving usage files. 1.1.14 GTE will retain data backup for 45 Business Days. To the extent EZPHONE requires a longer this retention periodis exclusively for Prepaid, EZPHONE Prepaid shall reimburse GTE for all expenses related to that this retention. 1.1.15 In addition to the LSR delivery process, EZPHONE Prepaid will distribute DA directory assistance and directory listing information (together sometimes referred to hereafter as "DA/DL information") to GTE via the LSR ordering process over the NDM. GTE will provide listings service via its "listing continuity" offering. 1.1.16 Charges and credits for PIC changes ordered via an LSR will appear on the resale bill▇▇▇▇. As EZPHONE Prepaid places a request for a PIC change via LSR, the billing will be made on EZPHONE Prepaid account associated with each individual end user. GTE will process all PIC changes from IXCs that are received for EZPHONE Prepaid end users by rejecting back to the IXC with the EZPHONE Prepaid OCN. Detail is provided so that EZPHONE Prepaid can identify the specific charges for rebilling to its end user.

Operations Support Systems for Resold Services. 1.1.1 EZPHONE TELECONEX will also be able to order services for resale, as well as interim number portability, directly from GTE through an electronic interface. To initiate an order for these services, EZPHONE TELECONEX will submit a Local Service Request ("LSR") from its data center to GTE's Data Center using an electronic NDM interface. If no NDM interface exists or if EZPHONE TELECONEX chooses to establish a separate NDM interface, EZPHONE TELECONEX must request an NDM facility. For new entrants that elect not to interface electronically, GTE will accommodate submission of LSR orders by E- E-mail, Internet or a dial NDM arrangement. An LSR is very similar to an ASR, except that it will be used exclusively for line-side interconnection requests. GTE will transfer LSRs to GTE's NOMC centralized service order processing center electronically. 1.1.2 Most LSRs will be used either to transfer an existing GTE customer to EZPHONE TELECONEX or to request service for a new customer who is not an existing GTE customer. Depending on the situation, different information will be required on the LSR. LSRs for a conversion of a GTE local customer to EZPHONE TELECONEX must include information relating to all existing, new and disconnected services for that customer, including the customer's name, type of service desired, location of service and features or options the customer desires. EZPHONE TELECONEX will be able to obtain this customer information after GTE has received the customer's written consent as specified in Article IV, Section 8. For service to a new customer who is not an existing GTE customer, the LSR must contain the customer's name, service address, service type, services, options, features and Services data. If known, the LSR should include the telephone number and due date/desired due date. 1.1.3 While EZPHONE TELECONEX would have its own customer information and may have the SAG/GTE products on tape from GTE, EZPHONE TELECONEX would not have the due date or new telephone number for new customers since that information is contained in GTE's systems. Therefore, a process is required to provide this information to EZPHONETELECONEX. GTE itself does not have uniform access to this information electronically. Until GTE and EZPHONE TELECONEX have agreed and established electronic interfaces, ▇▇▇▇▇▇▇ TELECONEX agrees that an 800 number is the method that will be used. The 800 telephone number will connect EZPHONE TELECONEX directly to GTE's NOMC service representatives. When EZPHONE TELECONEX receives a request for basic services from a new local service customer, EZPHONE TELECONEX will call GTE's NOMC through the 800 number, and, while the new customer is on hold, GTE will provide the due date for service and the new telephone number for that customer. At the same time, EZPHONE TELECONEX will give GTE the new customer's name, service address and type of requested service (i.e., R1▇▇, B1▇▇). GTE will enter that information into its SORCES or SOLAR service ordering systems to be held in suspense until ▇▇▇▇▇▇▇ TELECONEX sends the confirming LSR. EZPHONE TELECONEX will then return to its customer holding on the line and provide the due date and new telephone number. 1.1.4 After concluding the telephone call with the new customer, EZPHONE TELECONEX will complete a confirming LSR for the new service and send it electronically to GTE's data center for processing. Upon receipt, GTE will match the LSR with the service order suspended in GTE's system, and if there is a match, GTE will process the LSR. After the LSR is processed, GTE will transmit confirmation electronically to EZPHONE TELECONEX through the NDM that the LSR has been processed, providing a record of the telephone number and due date. EZPHONE TELECONEX will be required to submit the confirming LSR by 12:00 p.m. each day local time, as defined by the location of the service address. If EZPHONE TELECONEX fails to submit the LSR in a timely manner, the suspended LSR will be considered in jeopardy, at which time GTE will assign a new due date upon receipt of the delayed LSR for such customer requests and notify EZPHONE TELECONEX of the change. 1.1.5 Number assignments and due date schedules for services other than single line service and ▇▇▇▇ groups up to 12 lines will be assigned within approximately twenty-four (24) hours after GTE's receipt of the LSR using the standard Local Service Confirmation ("LSC") report sent electronically to EZPHONE TELECONEX over the NDM, thereby providing a record of the newly established due date. An exception would be a multi-line ▇▇▇▇ group for 12 lines or fewer. The other numbers then will be provided through the normal electronic confirmation process. 1.1.6 The processing of specifically requested telephone numbers (called "vanity numbers") is as follows. GTE will work with EZPHONE TELECONEX on a real time interface to process vanity numbers while ▇▇▇▇▇▇▇TELECONEX's customer is still on the line. If a number solution can be established expeditiously, it will be done while the customer is still on the line. If extensive time will be required to find a solution, GTE service representatives will work with EZPHONE TELECONEX representatives off line as GTE would for its own customers. For all of this, the basic tariff guidelines for providing telephone numbers will be followed. 1.1.7 Once the order for resold service is established, it is moved for provisioning to the next system level. Here, GTE will validate and process the LSR to establish an account for EZPHONE TELECONEX and, if GTE continues to provide some residual services to the customer, GTE will maintain a GTE account. In GTE's system, GTE's account is called the Residual Account and EZPHONETELECONEX's account is referred to as the EZPHONE TELECONEX Account. If any engineering for the service is necessary, the account would be distributed to the SSCC. Otherwise, it will be distributed for facility assignment. 1.1.8 With the account established and any engineering and facility assignment complete, GTE then will transmit electronically a record to GTE's CZT field personnel if physical interconnection or similar activity is required. The CZTs will provision the service and then electronically confirm such provision in the SOLAR/SORCES system when completed. The accounts then will be transmitted to GTE's Customer Billing Services System ("CBSS"). GTE shall provide to EZPHONE TELECONEX a service completion report. Call records for actual service provided to EZPHONETELECONEX's customers on GTE facilities will be transmitted from GTE's switches through some usage rating systems (BIP, UMS), screened and eventually delivered to CBSS for the generation of bills. 1.1.9 CBSS is a different system than CABS, and it is the one that GTE will utilize to produce the required bills for resold services and local number portability. CBSS will create a bill ▇▇▇▇ to EZPHONE TELECONEX for resold services along with a summary bill ▇▇▇▇ master. Daily unrated records for intraLATA toll usage and local usage (incollect usage data will be provided on rated basis) on EZPHONETELECONEX's accounts will be generated and transmitted electronically to EZPHONETELECONEX. 1.1.10 On resold accounts, GTE will provide usage in EMR format per existing file exchange schedules. The usage billing will be in agreed upon level of detail for EZPHONE TELECONEX to issue a bill ▇▇▇▇ to its end users. 1.1.11 GTE will provide EZPHONE TELECONEX with detailed monthly billing information in a paper format until an agreed upon Electronic Data Interchange 811 electronic bill ▇▇▇▇ format is operational. 1.1.12 State or sub-state level billing will include up to ten (10) summary bill ▇▇▇▇ accounts. 1.1.13 GTE accepts EZPHONETELECONEX's control reports and agrees to utilize industry standard return codes for unbillable messages. Transmission will occur via the NDM. Tape data will conform to Attachment "A" of the LRDTR. Data will be delivered Monday through Friday except for Holidays as agreed. Data packages will be tracked by invoice sequencing criteria. GTE contacts will be provided for sending/receiving usage files. 1.1.14 GTE will retain data backup for 45 Business Days. To the extent EZPHONE TELECONEX requires a longer retention period, EZPHONE TELECONEX shall reimburse GTE for all expenses related to that retention. 1.1.15 In addition to the LSR delivery process, EZPHONE TELECONEX will distribute DA and directory listing information (together sometimes referred to hereafter as "DA/DL information") to GTE via the LSR ordering process over the NDM. GTE will provide listings service via its "listing continuity" offering. 1.1.16 Charges and credits for PIC changes ordered via an LSR will appear on the resale bill▇▇▇▇. As EZPHONE TELECONEX places a request for a PIC change via LSR, the billing will be made on EZPHONE TELECONEX account associated with each individual end user. GTE will process all PIC changes from IXCs that are received for EZPHONE TELECONEX end users by rejecting back to the IXC with the EZPHONE TELECONEX OCN. Detail is provided so that EZPHONE TELECONEX can identify the specific charges for rebilling to its end user.

Operations Support Systems for Resold Services. 1.1.1 EZPHONE EZ Talk will also be able to order services for resale, as well as interim number portability, directly from GTE through an electronic interface. To initiate an order for these services, EZPHONE EZ Talk will submit a Local Service Request ("LSR") from its data center to GTE's Data Center using an electronic NDM interface. If no NDM interface exists or if EZPHONE EZ Talk chooses to establish a separate NDM interface, EZPHONE EZ Talk must request an NDM facility. For new entrants that elect not to interface electronically, GTE will accommodate submission of LSR orders by facsimile, E- mail, Internet or a dial NDM arrangement. An LSR is very similar to an ASR, except that it will be used exclusively for line-side interconnection requests. GTE will transfer LSRs to GTE's NOMC centralized service order processing center electronically. 1.1.2 Most LSRs will be used either to transfer an existing GTE customer to EZPHONE EZ Talk or to request service for a new customer who is not an existing GTE customer. Depending on the situation, different information will be required on the LSR. LSRs for a conversion of a GTE local customer to EZPHONE EZ Talk must include information relating to all existing, new and disconnected services for that customer, including the customer's name, type of service desired, location of service and features or options the customer desires. EZPHONE EZ Talk will be able to obtain this customer information after GTE has received the customer's written consent as specified in Article IV, Section 8. For service to a new customer who is not an existing GTE customer, the LSR must contain the customer's name, service address, service type, services, options, features and Services data. If known, the LSR should include the telephone number and due date/desired due date. 1.1.3 While EZPHONE EZ Talk would have its own customer information and may have the SAG/GTE products on tape from GTE, EZPHONE EZ Talk would not have the due date or new telephone number for new customers since that information is contained in GTE's systems. Therefore, a process is required to provide this information to EZPHONEEZ Talk. GTE itself does not have uniform access to this information electronically. Until GTE and EZPHONE EZ Talk have agreed and established electronic interfaces, ▇▇▇▇▇▇▇ EZ Talk agrees that an 800 number is the method that will be used. The 800 telephone number will connect EZPHONE EZ Talk directly to GTE's NOMC service representatives. When EZPHONE EZ Talk receives a request for basic services from a new local service customer, EZPHONE EZ Talk will call GTE's NOMC through the 800 number, and, while the new customer is on hold, GTE will provide the due date for service and the new telephone number for that customer. At the same time, EZPHONE EZ Talk will give GTE the new customer's name, service address and type of requested service (i.e., R1, B1). GTE will enter that information into its SORCES or SOLAR service ordering systems to be held in suspense until ▇▇▇▇▇▇▇ EZ Talk sends the confirming LSR. EZPHONE EZ Talk will then return to its customer holding on the line and provide the due date and new telephone number. 1.1.4 After concluding the telephone call with the new customer, EZPHONE EZ Talk will complete a confirming LSR for the new service and send it electronically to GTE's data center for processing. Upon receipt, GTE will match the LSR with the service order suspended in GTE's system, and if there is a match, GTE will process the LSR. After the LSR is processed, GTE will transmit confirmation electronically to EZPHONE EZ Talk through the NDM that the LSR has been processed, providing a record of the telephone number and due date. EZPHONE EZ Talk will be required to submit the confirming LSR by 12:00 p.m. each day local time, as defined by the location of the service address. If EZPHONE EZ Talk fails to submit the LSR in a timely manner, the suspended LSR will be considered in jeopardy, at which time GTE will assign a new due date upon receipt of the delayed LSR for such customer requests and notify EZPHONE EZ Talk of the change. 1.1.5 Number assignments and due date schedules for services other than single line service and ▇▇▇▇ groups up to 12 lines will be assigned within approximately twenty-four (24) hours after GTE's receipt of the LSR using the standard Local Service Confirmation ("LSC") report sent electronically to EZPHONE EZ Talk over the NDM, thereby providing a record of the newly established due date. An exception would be a multi-line ▇▇▇▇ group for 12 lines or fewer. The other numbers then will be provided through the normal electronic confirmation process. 1.1.6 The processing of specifically requested telephone numbers (called "vanity numbers") is as follows. GTE will work with EZPHONE EZ Talk on a real time interface to process vanity numbers while ▇▇▇▇▇▇▇EZ Talk's customer is still on the line. If a number solution can be established expeditiously, it will be done while the customer is still on the line. If extensive time will be required to find a solution, GTE service representatives will work with EZPHONE EZ Talk representatives off line as GTE would for its own customers. For all of this, the basic tariff guidelines for providing telephone numbers will be followed. 1.1.7 Once the order for resold service is established, it is moved for provisioning to the next system level. Here, GTE will validate and process the LSR to establish an account for EZPHONE EZ Talk and, if GTE continues to provide some residual services to the customer, GTE will maintain a GTE account. In GTE's system, GTE's account is called the Residual Account and EZPHONEEZ Talk's account is referred to as the EZPHONE EZ Talk Account. If any engineering for the service is necessary, the account would be distributed to the SSCC. Otherwise, it will be distributed for facility assignment. 1.1.8 With the account established and any engineering and facility assignment complete, GTE then will transmit electronically a record to GTE's CZT field personnel if physical interconnection or similar activity is required. The CZTs will provision the service and then electronically confirm such provision in the SOLAR/SORCES system when completed. The accounts then will be transmitted to GTE's Customer Billing Services System ("CBSS"). GTE shall provide to EZPHONE EZ Talk a service completion report. Call records for actual service provided to EZPHONEEZ Talk's customers on GTE facilities will be transmitted from GTE's switches through some usage rating systems (BIP, UMS), screened and eventually delivered to CBSS for the generation of bills. 1.1.9 CBSS is a different system than CABS, and it is the one that GTE will utilize to produce the required bills for resold services and local number portability. CBSS will create a bill to EZPHONE EZ Talk for resold services along with a summary bill master. Daily unrated records for intraLATA toll usage and local usage (incollect usage data will be provided on rated basis) on EZPHONEEZ Talk's accounts will be generated and transmitted electronically to EZPHONEEZ Talk. 1.1.10 On resold accounts, GTE will provide usage in EMR format per existing file exchange schedules. The usage billing will be in agreed upon level of detail for EZPHONE EZ Talk to issue a bill to its end users. 1.1.11 GTE will provide EZPHONE EZ Talk with detailed monthly billing information in a paper format until an agreed upon Electronic Data Interchange 811 electronic bill format is operational. 1.1.12 State or sub-state level billing will include up to ten (10) summary bill accounts. 1.1.13 GTE accepts EZPHONEEZ Talk's control reports and agrees to utilize industry standard return codes for unbillable messages. Transmission will occur via the NDM. Tape data will conform to Attachment "A" of the LRDTR. Data will be delivered Monday through Friday except for Holidays as agreed. Data packages will be tracked by invoice sequencing criteria. GTE contacts will be provided for sending/receiving usage files. 1.1.14 GTE will retain data backup for 45 Business Days. To the extent EZPHONE requires a longer this retention periodis exclusively for EZ Talk, EZPHONE EZ Talk shall reimburse GTE for all expenses related to that this retention. 1.1.15 In addition to the LSR delivery process, EZPHONE EZ Talk will distribute DA directory assistance and directory listing information (together sometimes referred to hereafter as "DA/DL information") to GTE via the LSR ordering process over the NDM. GTE will provide listings service via its "listing continuity" offering. 1.1.16 Charges and credits for PIC changes ordered via an LSR will appear on the resale bill. As EZPHONE EZ Talk places a request for a PIC change via LSR, the billing will be made on EZPHONE EZ Talk account associated with each individual end user. GTE will process all PIC changes from IXCs that are received for EZPHONE EZ Talk end users by rejecting back to the IXC with the EZPHONE EZ Talk OCN. Detail is provided so that EZPHONE EZ Talk can identify the specific charges for rebilling to its end user.

Operations Support Systems for Resold Services. 1.1.1 EZPHONE EZ-TEL will also be able to order services for resale, as well as interim number portability, directly from GTE through an electronic interface. To initiate an order for these services, EZPHONE EZ-TEL will submit a Local Service Request ("LSR") from its data center to GTE's Data Center using an electronic NDM interface. If no NDM interface exists or if EZPHONE EZ-TEL chooses to establish a separate NDM interface, EZPHONE EZ-TEL must request an NDM facility. For new entrants that elect not to interface electronically, GTE will accommodate submission of LSR orders by E- facsimile, E-mail, Internet or a dial NDM arrangement. An LSR is very similar to an ASR, except that it will be used exclusively for line-side interconnection requests. GTE will transfer LSRs to GTE's NOMC centralized service order processing center electronically. 1.1.2 Most LSRs will be used either to transfer an existing GTE customer to EZPHONE EZ-TEL or to request service for a new customer who is not an existing GTE customer. Depending on the situation, different information will be required on the LSR. LSRs for a conversion of a GTE local customer to EZPHONE EZ-TEL must include information relating to all existing, new and disconnected services for that customer, including the customer's name, type of service desired, location of service and features or options the customer desires. EZPHONE EZ-TEL will be able to obtain this customer information after GTE has received the customer's written consent as specified in Article IV, Section 8. For service to a new customer who is not an existing GTE customer, the LSR must contain the customer's name, service address, service type, services, options, features and Services data. If known, the LSR should include the telephone number and due date/desired due date. 1.1.3 While EZPHONE EZ-TEL would have its own customer information and may have the SAG/GTE products on tape from GTE, EZPHONE EZ-TEL would not have the due date or o new telephone number for new customers since that information is contained in GTE's systems. Therefore, a process is required to provide this information to EZPHONEEZ-TEL. GTE itself does not have uniform access to this information electronically. Until GTE and EZPHONE EZ-TEL have agreed and established electronic interfaces, ▇▇▇▇▇▇▇ EZ-TEL agrees that an 800 number is the method that will be used. The 800 telephone number will connect EZPHONE EZ- TEL directly to GTE's NOMC service representatives. When EZPHONE EZ-TEL receives a request for basic services from a new local service customer, EZPHONE EZ-TEL will call GTE's NOMC through the 800 number, and, while the new customer is on hold, GTE will provide the due date for service and the new telephone number for that customer. At the same time, EZPHONE EZ-TEL will give GTE the new customer's name, service address and type of requested service (i.e., R1▇▇, B1▇▇). GTE will enter that information into its SORCES or SOLAR service ordering systems to be held in suspense until ▇▇▇▇▇▇▇ EZ-TEL sends the confirming LSR. EZPHONE EZ-TEL will then return to its customer holding on the line and provide the due date and new telephone number. 1.1.4 After concluding the telephone call with the new customer, EZPHONE EZ-TEL will complete a confirming LSR for the new service and send it electronically to GTE's data center for processing. Upon receipt, GTE will match the LSR with the service order suspended in GTE's system, and if there is a match, GTE will process the LSR. After the LSR is processed, GTE will transmit confirmation electronically to EZPHONE EZ-TEL through the NDM that the LSR has been processed, providing a record of the telephone number and due date. EZPHONE EZ-TEL will be required to submit the confirming LSR by 12:00 p.m. each day local time, as defined by the location of the service address. If EZPHONE fails to submit the LSR in a timely manner, the suspended LSR will be considered in jeopardy, at which time GTE will assign a new due date upon receipt of the delayed LSR for such customer requests and notify EZPHONE of the change. 1.1.5 Number assignments and due date schedules for services other than single line service and ▇▇▇▇ groups up to 12 lines will be assigned within approximately twenty-four (24) hours after GTE's receipt of the LSR using the standard Local Service Confirmation ("LSC") report sent electronically to EZPHONE over the NDM, thereby providing a record of the newly established due date. An exception would be a multi-line ▇▇▇▇ group for 12 lines or fewer. The other numbers then will be provided through the normal electronic confirmation process. 1.1.6 The processing of specifically requested telephone numbers (called "vanity numbers") is as follows. GTE will work with EZPHONE on a real time interface to process vanity numbers while ▇▇▇▇▇▇▇'s customer is still on the line. If a number solution can be established expeditiously, it will be done while the customer is still on the line. If extensive time will be required to find a solution, GTE service representatives will work with EZPHONE representatives off line as GTE would for its own customers. For all of this, the basic tariff guidelines for providing telephone numbers will be followed. 1.1.7 Once the order for resold service is established, it is moved for provisioning to the next system level. Here, GTE will validate and process the LSR to establish an account for EZPHONE and, if GTE continues to provide some residual services to the customer, GTE will maintain a GTE account. In GTE's system, GTE's account is called the Residual Account and EZPHONE's account is referred to as the EZPHONE Account. If any engineering for the service is necessary, the account would be distributed to the SSCC. Otherwise, it will be distributed for facility assignment. 1.1.8 With the account established and any engineering and facility assignment complete, GTE then will transmit electronically a record to GTE's CZT field personnel if physical interconnection or similar activity is required. The CZTs will provision the service and then electronically confirm such provision in the SOLAR/SORCES system when completed. The accounts then will be transmitted to GTE's Customer Billing Services System ("CBSS"). GTE shall provide to EZPHONE a service completion report. Call records for actual service provided to EZPHONE's customers on GTE facilities will be transmitted from GTE's switches through some usage rating systems (BIP, UMS), screened and eventually delivered to CBSS for the generation of bills. 1.1.9 CBSS is a different system than CABS, and it is the one that GTE will utilize to produce the required bills for resold services and local number portability. CBSS will create a bill to EZPHONE for resold services along with a summary bill master. Daily unrated records for intraLATA toll usage and local usage (incollect usage data will be provided on rated basis) on EZPHONE's accounts will be generated and transmitted electronically to EZPHONE. 1.1.10 On resold accounts, GTE will provide usage in EMR format per existing file exchange schedules. The usage billing will be in agreed upon level of detail for EZPHONE to issue a bill to its end users. 1.1.11 GTE will provide EZPHONE with detailed monthly billing information in a paper format until an agreed upon Electronic Data Interchange 811 electronic bill format is operational. 1.1.12 State or sub-state level billing will include up to ten (10) summary bill accounts. 1.1.13 GTE accepts EZPHONE's control reports and agrees to utilize industry standard return codes for unbillable messages. Transmission will occur via the NDM. Tape data will conform to Attachment "A" of the LRDTR. Data will be delivered Monday through Friday except for Holidays as agreed. Data packages will be tracked by invoice sequencing criteria. GTE contacts will be provided for sending/receiving usage files. 1.1.14 GTE will retain data backup for 45 Business Days. To the extent EZPHONE requires a longer retention period, EZPHONE shall reimburse GTE for all expenses related to that retention. 1.1.15 In addition to the LSR delivery process, EZPHONE will distribute DA and directory listing information (together sometimes referred to hereafter as "DA/DL information") to GTE via the LSR ordering process over the NDM. GTE will provide listings service via its "listing continuity" offering. 1.1.16 Charges and credits for PIC changes ordered via an LSR will appear on the resale bill. As EZPHONE places a request for a PIC change via LSR, the billing will be made on EZPHONE account associated with each individual end user. GTE will process all PIC changes from IXCs that are received for EZPHONE end users by rejecting back to the IXC with the EZPHONE OCN. Detail is provided so that EZPHONE can identify the specific charges for rebilling to its end user.12:00

Operations Support Systems for Resold Services. 1.1.1 EZPHONE NEW PHONE will also be able to order services for resale, as well as interim number portability, directly from GTE through an electronic interface. To initiate an order for these services, EZPHONE NEW PHONE will submit a Local Service Request ("LSR") from its data center to GTE's Data Center using an electronic NDM interface. If no NDM interface exists or if EZPHONE NEW PHONE chooses to establish a separate NDM interface, EZPHONE NEW PHONE must request an NDM facility. For new entrants that elect not to interface electronically, GTE will accommodate submission of LSR orders by E- facsimile, E-mail, Internet or a dial NDM arrangement. An LSR is very similar to an ASR, except that it will be used exclusively for line-side interconnection requests. GTE will transfer LSRs to GTE's NOMC centralized service order processing center electronically. 1.1.2 Most LSRs will be used either to transfer an existing GTE customer to EZPHONE NEW PHONE or to request service for a new customer who is not an existing GTE customer. Depending on the situation, different information will be required on the LSR. LSRs for a conversion of a GTE local customer to EZPHONE NEW PHONE must include information relating to all existing, new and disconnected services for that customer, including the customer's name, type of service desired, location of service and features or options the customer desires. EZPHONE NEW PHONE will be able to obtain this customer information after GTE has received the customer's written consent as specified in Article IV, Section 8. For service to a new customer who is not an existing GTE customer, the LSR must contain the customer's name, service address, service type, services, options, features and Services data. If known, the LSR should include the telephone number and due date/desired due date. 1.1.3 While EZPHONE NEW PHONE would have its own customer information and may have the SAG/GTE products on tape from GTE, EZPHONE NEW PHONE would not have the due date or new telephone number for new customers since that information is contained in GTE's systems. Therefore, a process is required to provide this information to EZPHONENEW PHONE. GTE itself does not have uniform access to this information electronically. Until GTE and EZPHONE NEW PHONE have agreed and established electronic interfaces, ▇▇▇▇▇▇▇ NEW PHONE agrees that an 800 number is the method that will be used. The 800 telephone number will connect EZPHONE NEW PHONE directly to GTE's NOMC service representatives. When EZPHONE NEW PHONE receives a request for basic services from a new local service customer, EZPHONE NEW PHONE will call GTE's NOMC through the 800 number, and, while the new customer is on hold, GTE will provide the due date for service and the new telephone number for that customer. At the same time, EZPHONE NEW PHONE will give GTE the new customer's name, service address and type of requested service (i.e., R1▇▇, B1▇▇). GTE will enter that information into its SORCES or SOLAR service ordering systems to be held in suspense until ▇▇▇▇▇▇▇ NEW PHONE sends the confirming LSR. EZPHONE NEW PHONE will then return to its customer holding on the line and provide the due date and new telephone number. 1.1.4 After concluding the telephone call with the new customer, EZPHONE NEW PHONE will complete a confirming LSR for the new service and send it electronically to GTE's data center for processing. Upon receipt, GTE will match the LSR with the service order suspended in GTE's system, and if there is a match, GTE will process the LSR. After the LSR is processed, GTE will transmit confirmation electronically to EZPHONE NEW PHONE through the NDM that the LSR has been processed, providing a record of the telephone number and due date. EZPHONE NEW PHONE will be required to submit the confirming LSR by 12:00 p.m. each day local time, as defined by the location of the service address. If EZPHONE NEW PHONE fails to submit the LSR in a timely manner, the suspended LSR will be considered in jeopardy, at which time GTE will assign a new due date upon receipt of the delayed LSR for such customer requests and notify EZPHONE NEW PHONE of the change. 1.1.5 Number assignments and due date schedules for services other than single line service and ▇▇▇▇ groups up to 12 lines will be assigned within approximately twenty-four (24) hours after GTE's receipt of the LSR using the standard Local Service Confirmation ("LSC") report sent electronically to EZPHONE NEW PHONE over the NDM, thereby providing a record of the newly established due date. An exception would be a multi-line ▇▇▇▇ group for 12 lines or fewer. The other numbers then will be provided through the normal electronic confirmation process. 1.1.6 The processing of specifically requested telephone numbers (called "vanity numbers") is as follows. GTE will work with EZPHONE NEW PHONE on a real time interface to process vanity numbers while ▇▇▇▇▇▇▇NEW PHONE's customer is still on the line. If a number solution can be established expeditiously, it will be done while the customer is still on the line. If extensive time will be required to find a solution, GTE service representatives will work with EZPHONE NEW PHONE representatives off line as GTE would for its own customers. For all of this, the basic tariff guidelines for providing telephone numbers will be followed. 1.1.7 Once the order for resold service is established, it is moved for provisioning to the next system level. Here, GTE will validate and process the LSR to establish an account for EZPHONE NEW PHONE and, if GTE continues to provide some residual services to the customer, GTE will maintain a GTE account. In GTE's system, GTE's account is called the Residual Account and EZPHONENEW PHONE's account is referred to as the EZPHONE NEW PHONE Account. If any engineering for the service is necessary, the account would be distributed to the SSCC. Otherwise, it will be distributed for facility assignment. 1.1.8 With the account established and any engineering and facility assignment complete, GTE then will transmit electronically a record to GTE's CZT field personnel if physical interconnection or similar activity is required. The CZTs will provision the service and then electronically confirm such provision in the SOLAR/SORCES system when completed. The accounts then will be transmitted to GTE's Customer Billing Services System ("CBSS"). GTE shall provide to EZPHONE NEW PHONE a service completion report. Call records for actual service provided to EZPHONENEW PHONE's customers on GTE facilities will be transmitted from GTE's switches through some usage rating systems (BIP, UMS), screened and eventually delivered to CBSS for the generation of bills. 1.1.9 CBSS is a different system than CABS, and it is the one that GTE will utilize to produce the required bills for resold services and local number portability. CBSS will create a bill ▇▇▇▇ to EZPHONE NEW PHONE for resold services along with a summary bill ▇▇▇▇ master. Daily unrated records for intraLATA toll usage and local usage (incollect usage data will be provided on rated basis) on EZPHONENEW PHONE's accounts will be generated and transmitted electronically to EZPHONENEW PHONE. 1.1.10 On resold accounts, GTE will provide usage in EMR format per existing file exchange schedules. The usage billing will be in agreed upon level of detail for EZPHONE NEW PHONE to issue a bill ▇▇▇▇ to its end users. 1.1.11 GTE will provide EZPHONE NEW PHONE with detailed monthly billing information in a paper format until an agreed upon Electronic Data Interchange 811 electronic bill ▇▇▇▇ format is operational. 1.1.12 State or sub-state level billing will include up to ten (10) summary bill ▇▇▇▇ accounts. 1.1.13 GTE accepts EZPHONENEW PHONE's control reports and agrees to utilize industry standard return codes for unbillable messages. Transmission will occur via the NDM. Tape data will conform to Attachment "A" of the LRDTR. Data will be delivered Monday through Friday except for Holidays as agreed. Data packages will be tracked by invoice sequencing criteria. GTE contacts will be provided for sending/receiving usage files. 1.1.14 GTE will retain data backup for 45 Business Days. To the extent EZPHONE requires a longer this retention periodis exclusively for NEW PHONE, EZPHONE NEW PHONE shall reimburse GTE for all expenses related to that this retention. 1.1.15 In addition to the LSR delivery process, EZPHONE NEW PHONE will distribute DA directory assistance and directory listing information (together sometimes referred to hereafter as "DA/DL information") to GTE via the LSR ordering process over the NDM. GTE will provide listings service via its "listing continuity" offering. 1.1.16 Charges and credits for PIC changes ordered via an LSR will appear on the resale bill▇▇▇▇. As EZPHONE NEW PHONE places a request for a PIC change via LSR, the billing will be made on EZPHONE NEW PHONE account associated with each individual end user. GTE will process all PIC changes from IXCs that are received for EZPHONE NEW PHONE end users by rejecting back to the IXC with the EZPHONE NEW PHONE OCN. Detail is provided so that EZPHONE NEW PHONE can identify the specific charges for rebilling to its end user.

Operations Support Systems for Resold Services. 1.1.1 EZPHONE USTELCOM will also be able to order services for resale, as well as interim number portability, directly from GTE through an electronic interface. To initiate an order for these services, EZPHONE USTELCOM will submit a Local Service Request ("LSR") from its data center to GTE's Data Center using an electronic NDM interface. If no NDM interface exists or if EZPHONE USTELCOM chooses to establish a separate NDM interface, EZPHONE USTELCOM must request an NDM facility. For new entrants that elect not to interface electronically, GTE will accommodate submission of LSR orders by E- E-mail, Internet or a dial NDM arrangement. An LSR is very similar to an ASR, except that it will be used exclusively for line-side interconnection requests. GTE will transfer LSRs to GTE's NOMC centralized service order processing center electronically. 1.1.2 Most LSRs will be used either to transfer an existing GTE customer to EZPHONE USTELCOM or to request service for a new customer who is not an existing GTE customer. Depending on the situation, different information will be required on the LSR. LSRs for a conversion of a GTE local customer to EZPHONE USTELCOM must include information relating to all existing, new and disconnected services for that customer, including the customer's name, type of service desired, location of service and features or options the customer desires. EZPHONE USTELCOM will be able to obtain this customer information after GTE has received the customer's written consent as specified in Article IV, Section 8. For service to a new customer who is not an existing GTE customer, the LSR must contain the customer's name, service address, service type, services, options, features and Services data. If known, the LSR should include the telephone number and due date/desired due date. 1.1.3 While EZPHONE USTELCOM would have its own customer information and may have the SAG/GTE products on tape from GTE, EZPHONE USTELCOM would not have the due date or new telephone number for new customers since that information is contained in GTE's systems. Therefore, a process is required to provide this information to EZPHONEUSTELCOM. GTE itself does not have uniform access to this information electronically. Until GTE and EZPHONE USTELCOM have agreed and established electronic interfaces, ▇▇▇▇▇▇▇ USTELCOM agrees that an 800 number is the method that will be used. The 800 telephone number will connect EZPHONE USTELCOM directly to GTE's NOMC service representatives. When EZPHONE USTELCOM receives a request for basic services from a new local service customer, EZPHONE USTELCOM will call GTE's NOMC through the 800 number, and, while the new customer is on hold, GTE will provide the due date for service and the new telephone number for that customer. At the same time, EZPHONE USTELCOM will give GTE the new customer's name, service address and type of requested service (i.e., R1, B1Bl). GTE will enter that information into its SORCES or SOLAR service ordering systems to be held in suspense until ▇▇▇▇▇▇▇ USTELCOM sends the confirming LSR. EZPHONE USTELCOM will then return to its customer holding on the line and provide the due date and new telephone number. 1.1.4 After concluding the telephone call with the new customer, EZPHONE USTELCOM will complete a confirming LSR for the new service and send it electronically to GTE's data center for processing. Upon receipt, GTE will match the LSR with the service order suspended in GTE's system, and if there is a match, GTE will process the LSR. After the LSR is processed, GTE will transmit confirmation electronically to EZPHONE USTELCOM through the NDM that the LSR has been processed, providing a record of the telephone number and due date. EZPHONE USTELCOM will be required to submit the confirming LSR by 12:00 p.m. each day local time, as defined by the location of the service address. If EZPHONE USTELCOM fails to submit the LSR in a timely manner, the suspended LSR will be considered in jeopardy, at which time GTE will assign a new due date upon receipt of the delayed LSR for such customer requests and notify EZPHONE USTELCOM of the change. 1.1.5 Number assignments and due date schedules for services other than single line service and ▇▇▇▇ hunt groups up to 12 lines will be assigned within approximately twenty-four (24) hours after GTE's receipt of the LSR using the standard Local Service Confirmation ("LSC") report sent electronically to EZPHONE USTELCOM over the NDM, thereby providing a record of the newly established due date. An exception would be a multi-line hunt ▇▇▇▇ group up for 12 lines or fewer. The other numbers then will be provided through the normal electronic confirmation process. 1.1.6 The processing of specifically requested telephone numbers (called "vanity numbers") is as follows. GTE will work with EZPHONE USTELCOM on a real time interface to process vanity numbers while ▇▇▇▇▇▇▇USTELCOM's customer is still on the line. If a number solution can be established expeditiously, it will be done while the customer is still on the line. If extensive time will be required to find a solution, GTE service representatives will work with EZPHONE USTELCOM representatives off line as GTE would for its own customers. For all of this, the basic tariff guidelines for providing telephone numbers will be followed. 1.1.7 Once the order for resold service is established, it is moved for provisioning to the next system level. Here, GTE will validate and process the LSR to establish an account for EZPHONE USTELCOM and, if GTE continues to provide some residual services to the customer, GTE will maintain a GTE account. In GTE's system, GTE's account is called the Residual Account and EZPHONEUSTELCOM's account is referred to as the EZPHONE USTELCOM Account. If any engineering for the service is necessary, the account would be distributed to the SSCC. Otherwise, it will be distributed for facility assignment. 1.1.8 With the account established and any engineering and facility assignment complete, GTE then will transmit electronically a record to GTE's CZT field personnel if physical interconnection or similar activity is required. The CZTs will provision the service and then electronically confirm such provision in the SOLAR/SORCES system when completed. The accounts then will be transmitted to GTE's Customer Billing Services System ("CBSS"). GTE shall provide to EZPHONE USTELCOM a service completion report. Call records for actual service provided to EZPHONEUSTELCOM's customers on GTE facilities will be transmitted from GTE's switches through some usage rating systems (BIP, UMS), screened and eventually delivered to CBSS for the generation of bills. 1.1.9 CBSS is a different system than CABS, and it is the one that GTE will utilize to produce the required bills for resold services and local number portability. CBSS will create a bill to EZPHONE ▇▇ USTELCOM for resold services along with a summary bill master▇▇▇ter. Daily unrated records for intraLATA toll usage and local usage (incollect usage data will be provided on rated basis) on EZPHONEUSTELCOM's accounts will be generated and transmitted electronically to EZPHONEUSTELCOM. 1.1.10 On resold accounts, GTE will provide usage in EMR format per existing file exchange schedules. The usage billing will be in agreed upon level of detail for EZPHONE USTELCOM to issue a bill to ▇▇ its end users. 1.1.11 GTE will provide EZPHONE USTELCOM with detailed monthly billing information in a paper format until an agreed upon Electronic Data Interchange 811 electronic bill format is operational. 1.1.12 State or sub-state level billing will include up to ten (10) summary bill accounts▇▇▇ounts. 1.1.13 GTE accepts EZPHONEUSTELCOM's control reports and agrees to utilize industry standard return codes for unbillable messages. Transmission will occur via the NDM. Tape data will conform to Attachment "A" of the LRDTR. Data will be delivered Monday through Friday except for Holidays as agreed. Data packages will be tracked by invoice sequencing criteria. GTE contacts will be provided for sending/receiving usage files. 1.1.14 GTE will retain data backup for 45 Business Days. To the extent EZPHONE USTELCOM requires a longer retention period, EZPHONE USTELCOM shall reimburse GTE for all expenses related to that retention. 1.1.15 In addition to the LSR delivery process, EZPHONE USTELCOM will distribute DA and directory listing information (together sometimes referred to hereafter as "DA/DL information") to GTE via the LSR ordering process over the NDM. GTE will provide listings service via its "listing continuity" offering. 1.1.16 Charges and credits for PIC changes ordered via an LSR will appear on the resale bill. As EZPHONE ▇▇ USTELCOM places a request for a PIC change via LSR, the billing will be made on EZPHONE USTELCOM account associated with each individual end user. GTE will process all PIC changes from IXCs that are received for EZPHONE USTELCOM end users by rejecting back to the IXC with the EZPHONE USTELCOM OCN. Detail is provided so that EZPHONE USTELCOM can identify the specific charges for rebilling to its end user.

Operations Support Systems for Resold Services. 1.1.1 EZPHONE DTI will also be able to order services for resale, as well as interim number portability, directly from GTE through an electronic interface. To initiate an order for these services, EZPHONE DTI will submit a Local Service Request ("LSR") from its data center to GTE's Data Center using an electronic NDM interface. If no NDM interface exists or if EZPHONE DTI chooses to establish a separate NDM interface, EZPHONE DTI must request an NDM facility. For new entrants that elect not to interface electronically, GTE will accommodate submission of LSR orders by E- facsimile, E-mail, Internet or a dial NDM arrangement. An LSR is very similar to an ASR, except that it will be used exclusively for line-side interconnection requests. GTE will transfer LSRs to GTE's NOMC centralized service order processing center electronically. 1.1.2 Most LSRs will be used either to transfer an existing GTE customer to EZPHONE DTI or to request service for a new customer who is not an existing GTE customer. Depending on the situation, different information will be required on the LSR. LSRs for a conversion of a GTE local customer to EZPHONE DTI must include information relating to all existing, new and disconnected services for that customer, including the customer's name, type of service desired, location of service and features or options the customer desires. EZPHONE DTI will be able to obtain this customer information after GTE has received the customer's written consent as specified in Article IV, Section 8. For service to a new customer who is not an existing GTE customer, the LSR must contain the customer's name, service address, service type, services, options, features and Services data. If known, the LSR should include the telephone number and due date/desired due date. 1.1.3 While EZPHONE DTI would have its own customer information and may have the SAG/GTE products on tape from GTE, EZPHONE DTI would not have the due date or new telephone number for new customers since that information is contained in GTE's systems. Therefore, a process is required to provide this information to EZPHONEDTI. GTE itself does not have uniform access to this information electronically. Until GTE and EZPHONE DTI have agreed and established electronic interfaces, ▇▇▇▇▇▇▇ DTI agrees that an 800 number is the method that will be used. The 800 telephone number will connect EZPHONE DTI directly to GTE's NOMC service representatives. When EZPHONE DTI receives a request for basic services from a new local service customer, EZPHONE DTI will call GTE's NOMC through the 800 number, and, while the new customer is on hold, GTE will provide the due date for service and the new telephone number for that customer. At the same time, EZPHONE DTI will give GTE the new customer's name, service address and type of requested service (i.e., R1▇▇, B1▇▇). GTE will enter that information into its SORCES or SOLAR service ordering systems to be held in suspense until ▇▇▇▇▇▇▇ DTI sends the confirming LSR. EZPHONE DTI will then return to its customer holding on the line and provide the due date and new telephone number. 1.1.4 After concluding the telephone call with the new customer, EZPHONE DTI will complete a confirming LSR for the new service and send it electronically to GTE's data center for processing. Upon receipt, GTE will match the LSR with the service order suspended in GTE's system, and if there is a match, GTE will process the LSR. After the LSR is processed, GTE will transmit confirmation electronically to EZPHONE DTI through the NDM that the LSR has been processed, providing a record of the telephone number and due date. EZPHONE DTI will be required to submit the confirming LSR by 12:00 p.m. each day local time, as defined by the location of the service address. If EZPHONE DTI fails to submit the LSR in a timely manner, the suspended LSR will be considered in jeopardy, at which time GTE will assign a new due date upon receipt of the delayed LSR for such customer requests and notify EZPHONE DTI of the change. 1.1.5 Number assignments and due date schedules for services other than single line service and ▇▇▇▇ groups up to 12 lines will be assigned within approximately twenty-four (24) hours after GTE's receipt of the LSR using the standard Local Service Confirmation ("LSC") report sent electronically to EZPHONE DTI over the NDM, thereby providing a record of the newly established due date. An exception would be a multi-line ▇▇▇▇ group for 12 lines or fewer. The other numbers then will be provided through the normal electronic confirmation process. 1.1.6 The processing of specifically requested telephone numbers (called "vanity numbers") is as follows. GTE will work with EZPHONE DTI on a real time interface to process vanity numbers while ▇▇▇▇▇▇▇DTI's customer is still on the line. If a number solution can be established expeditiously, it will be done while the customer is still on the line. If extensive time will be required to find a solution, GTE service representatives will work with EZPHONE DTI representatives off line as GTE would for its own customers. For all of this, the basic tariff guidelines for providing telephone numbers will be followed. 1.1.7 Once the order for resold service is established, it is moved for provisioning to the next system level. Here, GTE will validate and process the LSR to establish an account for EZPHONE DTI and, if GTE continues to provide some residual services to the customer, GTE will maintain a GTE account. In GTE's system, GTE's account is called the Residual Account and EZPHONEDTI's account is referred to as the EZPHONE DTI Account. If any engineering for the service is necessary, the account would be distributed to the SSCC. Otherwise, it will be distributed for facility assignment. 1.1.8 With the account established and any engineering and facility assignment complete, GTE then will transmit electronically a record to GTE's CZT field personnel if physical interconnection or similar activity is required. The CZTs will provision the service and then electronically confirm such provision in the SOLAR/SORCES system when completed. The accounts then will be transmitted to GTE's Customer Billing Services System ("CBSS"). GTE shall provide to EZPHONE DTI a service completion report. Call records for actual service provided to EZPHONEDTI's customers on GTE facilities will be transmitted from GTE's switches through some usage rating systems (BIP, UMS), screened and eventually delivered to CBSS for the generation of bills. 1.1.9 CBSS is a different system than CABS, and it is the one that GTE will utilize to produce the required bills for resold services and local number portability. CBSS will create a bill ▇▇▇▇ to EZPHONE DTI for resold services along with a summary bill ▇▇▇▇ master. Daily unrated records for intraLATA toll usage and local usage (incollect usage data will be provided on rated basis) on EZPHONEDTI's accounts will be generated and transmitted electronically to EZPHONEDTI. 1.1.10 On resold accounts, GTE will provide usage in EMR format per existing file exchange schedules. The usage billing will be in agreed upon level of detail for EZPHONE DTI to issue a bill ▇▇▇▇ to its end users. 1.1.11 GTE will provide EZPHONE DTI with detailed monthly billing information in a paper format until an agreed upon Electronic Data Interchange 811 electronic bill ▇▇▇▇ format is operational. 1.1.12 State or sub-state level billing will include up to ten (10) summary bill ▇▇▇▇ accounts. 1.1.13 GTE accepts EZPHONEDTI's control reports and agrees to utilize industry standard return codes for unbillable messages. Transmission will occur via the NDM. Tape data will conform to Attachment "A" of the LRDTR. Data will be delivered Monday through Friday except for Holidays as agreed. Data packages will be tracked by invoice sequencing criteria. GTE contacts will be provided for sending/receiving usage files. 1.1.14 GTE will retain data backup for 45 Business Days. To the extent EZPHONE requires a longer this retention periodis exclusively for DTI, EZPHONE DTI shall reimburse GTE for all expenses related to that this retention. 1.1.15 In addition to the LSR delivery process, EZPHONE DTI will distribute DA directory assistance and directory listing information (together sometimes referred to hereafter as "DA/DL information") to GTE via the LSR ordering process over the NDM. GTE will provide listings service via its "listing continuity" offering. 1.1.16 Charges and credits for PIC changes ordered via an LSR will appear on the resale bill▇▇▇▇. As EZPHONE DTI places a request for a PIC change via LSR, the billing will be made on EZPHONE DTI account associated with each individual end user. GTE will process all PIC changes from IXCs that are received for EZPHONE DTI end users by rejecting back to the IXC with the EZPHONE DTI OCN. Detail is provided so that EZPHONE DTI can identify the specific charges for rebilling to its end user.

Operations Support Systems for Resold Services. 1.1.1 EZPHONE CDI will also be able to order services for resale, as well as interim number portability, directly from GTE through an electronic interface. To initiate an order for these services, EZPHONE CDI will submit a Local Service Request ("LSR") from its data center to GTE's Data Center using an electronic NDM interface. If no NDM interface exists or if EZPHONE CDI chooses to establish a separate NDM interface, EZPHONE CDI must request an NDM facility. For new entrants that elect not to interface electronically, GTE will accommodate submission of LSR orders by E- facsimile, E-mail, Internet or a dial NDM arrangement. An LSR is very similar to an ASR, except that it will be used exclusively for line-side interconnection requests. GTE will transfer LSRs to GTE's NOMC centralized service order processing center electronically. 1.1.2 Most LSRs will be used either to transfer an existing GTE customer to EZPHONE CDI or to request service for a new customer who is not an existing GTE customer. Depending on the situation, different information will be required on the LSR. LSRs for a conversion of a GTE local customer to EZPHONE CDI must include information relating to all existing, new and disconnected services for that customer, including the customer's name, type of service desired, location of service and features or options the customer desires. EZPHONE CDI will be able to obtain this customer information after GTE has received the customer's written consent as specified in Article IV, Section 8. For service to a new customer who is not an existing GTE customer, the LSR must contain the customer's name, service address, service type, services, options, features and Services data. If known, the LSR should include the telephone number and due date/desired due date. 1.1.3 While EZPHONE CDI would have its own customer information and may have the SAG/GTE products on tape from GTE, EZPHONE CDI would not have the due date or new ne telephone number for new customers since that information is contained in GTE's systems. Therefore, a process is required to provide this information to EZPHONECDI. GTE itself does not have uniform access to this information electronically. Until GTE and EZPHONE CDI have agreed and established electronic interfaces, ▇▇▇▇▇▇▇ CDI agrees that an 800 number is the method that will be used. The 800 telephone number will connect EZPHONE CDI directly to GTE's NOMC service representatives. When EZPHONE CDI receives a request for basic services from a new local service customer, EZPHONE CDI will call GTE's NOMC through the 800 number, and, while the new customer is on hold, GTE will provide the due date for service and the new telephone number for that customer. At the same time, EZPHONE CDI will give GTE the new customer's name, service address and type of requested service (i.e., R1, B1). GTE will enter that information into its SORCES or SOLAR service ordering systems to be held in suspense until ▇▇▇▇▇▇▇ CDI sends the confirming LSR. EZPHONE CDI will then return to its customer holding on the line and provide the due date and new telephone number. 1.1.4 After concluding the telephone call with the new customer, EZPHONE CDI will complete a confirming LSR for the new service and send it electronically to GTE's data center for processing. Upon receipt, GTE will match the LSR with the service order suspended in GTE's system, and if there is a match, GTE will process the LSR. After the LSR is processed, GTE will transmit confirmation electronically to EZPHONE CDI through the NDM that the LSR has been processed, providing a record of the telephone number and due date. EZPHONE CDI will be required to submit the confirming LSR by 12:00 p.m. each day local time, as defined by the location of the service address. If EZPHONE fails to submit the LSR in a timely manner, the suspended LSR will be considered in jeopardy, at which time GTE will assign a new due date upon receipt of the delayed LSR for such customer requests and notify EZPHONE of the change. 1.1.5 Number assignments and due date schedules for services other than single line service and ▇▇▇▇ groups up to 12 lines will be assigned within approximately twenty-four (24) hours after GTE's receipt of the LSR using the standard Local Service Confirmation ("LSC") report sent electronically to EZPHONE over the NDM, thereby providing a record of the newly established due date. An exception would be a multi-line ▇▇▇▇ group for 12 lines or fewer. The other numbers then will be provided through the normal electronic confirmation process. 1.1.6 The processing of specifically requested telephone numbers (called "vanity numbers") is as follows. GTE will work with EZPHONE on a real time interface to process vanity numbers while ▇▇▇▇▇▇▇'s customer is still on the line. If a number solution can be established expeditiously, it will be done while the customer is still on the line. If extensive time will be required to find a solution, GTE service representatives will work with EZPHONE representatives off line as GTE would for its own customers. For all of this, the basic tariff guidelines for providing telephone numbers will be followed. 1.1.7 Once the order for resold service is established, it is moved for provisioning to the next system level. Here, GTE will validate and process the LSR to establish an account for EZPHONE and, if GTE continues to provide some residual services to the customer, GTE will maintain a GTE account. In GTE's system, GTE's account is called the Residual Account and EZPHONE's account is referred to as the EZPHONE Account. If any engineering for the service is necessary, the account would be distributed to the SSCC. Otherwise, it will be distributed for facility assignment. 1.1.8 With the account established and any engineering and facility assignment complete, GTE then will transmit electronically a record to GTE's CZT field personnel if physical interconnection or similar activity is required. The CZTs will provision the service and then electronically confirm such provision in the SOLAR/SORCES system when completed. The accounts then will be transmitted to GTE's Customer Billing Services System ("CBSS"). GTE shall provide to EZPHONE a service completion report. Call records for actual service provided to EZPHONE's customers on GTE facilities will be transmitted from GTE's switches through some usage rating systems (BIP, UMS), screened and eventually delivered to CBSS for the generation of bills. 1.1.9 CBSS is a different system than CABS, and it is the one that GTE will utilize to produce the required bills for resold services and local number portability. CBSS will create a bill to EZPHONE for resold services along with a summary bill master. Daily unrated records for intraLATA toll usage and local usage (incollect usage data will be provided on rated basis) on EZPHONE's accounts will be generated and transmitted electronically to EZPHONE. 1.1.10 On resold accounts, GTE will provide usage in EMR format per existing file exchange schedules. The usage billing will be in agreed upon level of detail for EZPHONE to issue a bill to its end users. 1.1.11 GTE will provide EZPHONE with detailed monthly billing information in a paper format until an agreed upon Electronic Data Interchange 811 electronic bill format is operational. 1.1.12 State or sub-state level billing will include up to ten (10) summary bill accounts. 1.1.13 GTE accepts EZPHONE's control reports and agrees to utilize industry standard return codes for unbillable messages. Transmission will occur via the NDM. Tape data will conform to Attachment "A" of the LRDTR. Data will be delivered Monday through Friday except for Holidays as agreed. Data packages will be tracked by invoice sequencing criteria. GTE contacts will be provided for sending/receiving usage files. 1.1.14 GTE will retain data backup for 45 Business Days. To the extent EZPHONE requires a longer retention period, EZPHONE shall reimburse GTE for all expenses related to that retention. 1.1.15 In addition to the LSR delivery process, EZPHONE will distribute DA and directory listing information (together sometimes referred to hereafter as "DA/DL information") to GTE via the LSR ordering process over the NDM. GTE will provide listings service via its "listing continuity" offering. 1.1.16 Charges and credits for PIC changes ordered via an LSR will appear on the resale bill. As EZPHONE places a request for a PIC change via LSR, the billing will be made on EZPHONE account associated with each individual end user. GTE will process all PIC changes from IXCs that are received for EZPHONE end users by rejecting back to the IXC with the EZPHONE OCN. Detail is provided so that EZPHONE can identify the specific charges for rebilling to its end user.12:00