Operator Services (OS) and Directory Assistance (DA) Sample Clauses
The "Operator Services (OS) and Directory Assistance (DA)" clause defines the obligations and procedures related to providing operator-assisted calling and directory assistance services. It typically outlines which party is responsible for offering access to live operators for call completion, collect calls, or billing inquiries, as well as providing customers with information such as phone numbers or addresses upon request. This clause ensures that end users have reliable access to essential telecommunication support services, addressing customer needs for assistance and information beyond automated systems.
Operator Services (OS) and Directory Assistance (DA). OS for local and toll assistance (for example, call completion, busy line verification and emergency interruption) and DA (e.g., 411 calls) are provided as a part of Exchange Services offered for resale. GTE may brand this service as GTE .US Dial Tone will be billed in accordance with GTE’s retail tariff.
5.6.1 If US Dial Tone requests branding, GTE will provide such rebranding with US Dial Tone’s name.
5.6.2 US Dial Tone will be billed a charge for rebranding and customized routing.
5.6.3 For those offices that US Dial Tone has requested GTE to rebrand OS and DA, GTE will provide it where GTE performs its own OS and DA service subject to capability and capacity limitations where customized routing is Currently Available. If GTE uses a third-party contractor to provide OS or DA, GTE will not provide branding nor will GTE negotiate it with a third party on behalf of US Dial Tone. US Dial Tone must negotiate with the third party. In these instances, US Dial Tone will need to purchase customized routing and dedicated trunking to differentiate its OS/DA traffic from GTE’s.
Operator Services (OS) and Directory Assistance (DA). Operator Services for local and toll assistance (for example, call completion, busy line verification and emergency interruption) and Directory Assistance (e.g., 411 calls) are provided as an element of Exchange Services offered for resale. GTE may brand this service as GTE. Buy-Tel will be billed in accordance with Appendix A.
5.6.1 If Buy-Tel requests branding or unbranding, GTE will provide such unbranding or rebranding with Buy-Tel’s name.
5.6.2 Buy-Tel will be billed a charge for unbranding or rebranding and customized routing.
5.6.3 For those offices that Buy-Tel has requested GTE to rebrand and/or unbrand OS and DA, GTE will provide it where GTE performs its own OS and DA service subject to capability and capacity limitations where customized routing is Currently Available. If GTE uses a third-party contractor to provide OS or DA, GTE will not provide branding nor will GTE negotiate it with a third party on behalf of Buy-Tel. Buy-Tel must negotiate with the third party. In these instances, Buy-Tel will need to purchase customized routing and dedicated trunking to differentiate its OS/DA traffic from GTE’s.
Operator Services (OS) and Directory Assistance (DA). Operator Services for local and toll assistance (for example, call completion, busy line verification and emergency interruption) and Directory Assistance (e.g., 411 calls) are provided as an element of Exchange Services offered for resale. GTE may brand this service as GTE .DSL will be billed in accordance with Appendix C.
5.6.1 If DSL requests branding or unbranding, GTE will provide such unbranding or rebranding with DSL’s name pursuant to Article VII, Section 12.
5.6.2 DSL will be billed a charge for unbranding or rebranding and customized routing as set forth in Article VII, Section 10.4 and additional charges specified in Article VII, Section 11.4.
5.6.3 For those offices that DSL has requested GTE to rebrand and/or unbrand OS and DA, GTE will provide it where GTE performs its own OS and DA service subject to capability and capacity limitations where customized routing is Currently Available. If GTE uses a third-party contractor to provide OS or DA, GTE will not provide branding nor will GTE negotiate it with a third party on behalf of DSL. DSL must negotiate with the third party. In these instances, DSL will need to purchase customized routing and dedicated trunking to differentiate its OS/DA traffic from GTE’s.
Operator Services (OS) and Directory Assistance (DA). OS for local and toll assistance (for example, call completion, busy line verification and emergency interruption) and DA (e.g., 411 calls) are provided as a part of Exchange Services offered for resale. GTE may brand this service as GTE. Pathnet will be billed in accordance with GTE’s retail tariff.
Operator Services (OS) and Directory Assistance (DA). OS for local and toll assistance (for example, call completion, busy line verification and emergency interruption) and DA (e.g., 411 calls) are provided as a part of Exchange Services offered for resale. GTE may brand this service as GTE .NEWSOUTH will be billed in accordance with GTE’s retail tariff.
5.6.1 If NEWSOUTH requests branding or unbranding, GTE will provide such unbranding or rebranding with NEWSOUTH’s name pursuant to Article VII, Section 12.
5.6.2 NEWSOUTH will be billed a charge for unbranding or rebranding and customized routing as set forth in Article VII, Section 11.4 and additional charges specified in Article VII, Section 12.4.
5.6.3 For those offices that NEWSOUTH has requested GTE to rebrand and/or unbrand OS and DA, GTE will provide it where GTE performs its own OS and DA service subject to capability and capacity limitations where customized routing is Currently Available. If GTE uses a third-party contractor to provide OS or DA, GTE will not provide branding nor will GTE negotiate it with a third party on behalf of NEWSOUTH. NEWSOUTH must negotiate with the third party. In these instances, NEWSOUTH will need to purchase customized routing and dedicated trunking to differentiate its OS/DA traffic from GTE’s.
Operator Services (OS) and Directory Assistance (DA). OS for local and toll assistance (for example, call completion, busy line verification and emergency interruption) and DA (e.g., 411 calls) are provided as a part of Exchange Services offered for resale. GTE may brand this service as GTE. First Choice will be billed in accordance with GTE’s retail tariff.
5.6.1 If First Choice requests branding or unbranding, GTE will provide such unbranding or rebranding with First Choice’s name.
Operator Services (OS) and Directory Assistance (DA). OS for local and toll assistance (for example, call completion, busy line verification and emergency interruption) and DA (e.g., 411 calls) are provided as a part of Exchange Services offered for resale. GTE may brand this service as GTE. RECONEX will be billed in accordance with GTE’s retail tariff.
5.6.1 If RECONEX requests branding, GTE will provide such rebranding with RECONEX’s name.
5.6.2 RECONEX will be billed a charge for rebranding and customized routing.
5.6.3 For those offices that RECONEX has requested GTE to rebrand OS and DA, GTE will provide it where GTE performs its own OS and DA service subject to capability and capacity limitations where customized routing is Currently Available. If GTE uses a third-party contractor to provide OS or DA, GTE will not provide branding nor will GTE negotiate it with a third party on behalf of RECONEX. RECONEX must negotiate with the third party. In these instances, RECONEX will need to purchase customized routing and dedicated trunking to differentiate its OS/DA traffic from GTE’s.
Operator Services (OS) and Directory Assistance (DA). OS for local and toll assistance (for example, call completion, busy line verification and emergency interruption) and DA (e.g., 411 calls) are provided as a part of Exchange Services offered for resale. GTE may brand this service as GTE .NAS will be billed in accordance with GTE’s retail tariff.
5.6.1 If NAS requests branding or unbranding, GTE will provide such unbranding or rebranding with NAS’s name pursuant to Article VII, Section 12.
5.6.2 NAS will be billed a charge for unbranding or rebranding and customized routing as set forth in Article VII, Section 11.4 and additional charges specified in Article VII, Section 12.4.
5.6.3 For those offices that NAS has requested GTE to rebrand and/or unbrand OS and DA, GTE will provide it where GTE performs its own OS and DA service subject to capability and capacity limitations where customized routing is Currently Available. If GTE uses a third-party contractor to provide OS or DA, GTE will not provide branding nor will GTE negotiate it with a third party on behalf of NAS. NAS must negotiate with the third party. In these instances, NAS will need to purchase customized routing and dedicated trunking to differentiate its OS/DA traffic from GTE’s.
Operator Services (OS) and Directory Assistance (DA). Where GTE provides access to GTE Operator Services for local and toll assistance (for example, call completion, busy line verification and emergency interruption) and Directory Assistance (e.g., 411 calls routed to GTE's DA operator centers) as an element of Exchange Services offered for resale, PHNLK will be billed in accordance with Appendix A. GTE will provide its existing OS and DA to a PHNLK at the same quality and in a nondiscriminatory manner as the service GTE's end users receive.
5.6.1 Where Customized Routing is available, GTE will offer unbranded OS and DA or rebranded OS and DA with the PHNLK brand. GTE will provide such unbranding or rebranding on a switch-by-switch basis, subject to capability and capacity limitations. Upon receipt of an order for unbranding or rebranding, GTE will implement within 90 Business Days when technically capable.
5.6.2 PHNLK will be billed for unbranding or rebranding and Customized Routing. Upon written request from the PHNLK, GTE will provide PHNLK with terms and conditions for providing customized routing and branding, plus the applicable charges.
5.6.3 For those offices that PHNLK has requested GTE to rebrand and/or unbrand OS and DA, GTE will provide it using live operators where GTE performs its own OS and DA service and/or are handled by automated systems. If GTE uses a Third Party contractor to provide OS or DA, GTE will not provide branding nor will GTE negotiate it with a Third Party on behalf of a PHNLK. The PHNLK must negotiate with the Third Party. In these instances, the PHNLK will need to purchase customized routing to differentiate OS/DA traffic between GTE's and a Third Party.
Operator Services (OS) and Directory Assistance (DA). Where GTE provides access to GTE Operator Services for local and toll assistance (for example, call completion, busy line verification and emergency interruption) and Directory Assistance (e.g., 411 calls routed to GTE's DA operator centers) as an element of Exchange Services offered for resale, Hyperion will be billed in accordance with Appendix E. GTE will provide its existing OS and DA to a Hyperion at the same quality and in a nondiscriminatory manner as the service GTE's end users receive.
7.6.1 Where Customized Routing is available and Hyperion so requests, GTE will offer unbranded OS and DA or rebranded OS and DA with the Hyperion brand. GTE will provide such unbranding or rebranding on a switch-by-switch basis, subject to capability and capacity limitations. Upon receipt of an order for unbranding or rebranding, GTE will implement within 90 Business Days when technically capable.
7.6.2 Hyperion will be billed for unbranding or rebranding and Customized Routing at rates specified in Appendix F.
7.6.3 For those offices that Hyperion has requested GTE to rebrand and/or unbrand OS and DA, Hyperion shall continue exclusively to use GTE rebranded and/or unbranded OS and DA for the duration of the Agreement. Live operators handling OS and DA calls from Hyperion local service customers will identify themselves as Hyperion operators; where such rebranding is not technically feasible, live operator response will be provided on an unbranded basis. Hyperion agrees to withdraw its request for branding of OS and DA for calls that are handled by automated systems until these systems are capable of rebranding.