Common use of Performance Measurement and Evaluation Clause in Contracts

Performance Measurement and Evaluation. A. Performance Measurement and Evaluation Planning Process The Contractor shall name a person who will lead performance measurement, evaluation, and continuous quality improvement activities, as outlined in this Exhibit. A Performance Measurement and Evaluation (PME) Plan shall be co-developed by the County and the Contractor. The plan is intended to provide the Contractor and King County with useful information for decision-making, planning and program management. The Contractor and King County staff shall work collaboratively to identify relevant measures of service delivery, quality and program results, and determine the mechanisms by which required information will be collected, managed and reported. King County is responsible for providing a first draft of the PME plan. The PME Plan shall be considered final after written acceptance is received by both parties. Email communication is sufficient. B. Performance Measures Performance measures shall be evaluated using aggregate-level and/or individual-level data submitted pursuant to this Exhibit. Specific data elements and reporting mechanisms shall be defined in the PME Plan. If deemed necessary, additional evaluation activities, such as focus groups, surveys or more rigorous evaluation projects, may also be included in the PME Plan. At least one of each type of performance measure (below) shall be included in the final PME Plan. Where there are multiple contractors working on a related program or strategy, the PME Plan may also include at least one strategy-level performance measure. 1. Quantity of service provided: How much did we do? For example, number of people served. 2. Quality of service provided: How well did we do it? For example, percent people served that were satisfied with services or percent of people served with increased knowledge or skills. 3. How clients have been impacted: Is anyone better off? For example, percent people served with increased linkages to needed services and supports. Once developed and accepted by each party, the Contractor shall be required to adhere to and perform the reporting and other services described in the PME Plan; provided, however, that the Contractor’s failure to meet any specific performance targets or other metrics outlined in the PME Plan shall not constitute a breach of this Contract or this Exhibit. C. Modification of the PME Plan Either party may suggest revisions to the PME Plan. The party requesting revisions to the PME Plan (the “Requesting Party”) shall submit the suggested changes in writing to the other party (the “Receiving Party”). Within five business days of receipt, the Receiving Party shall review the revised PME Plan. Prior to the expiration of such period, the Receiving Party shall provide a written response to the Requesting Party that the Receiving Party either (i) accepts the revised PME Plan as provided by the Requesting Party, or (ii) makes additional changes to the PME Plan. If modifications have been requested by the Receiving Party, then the parties shall discuss in good faith the original and subsequent modifications until an acceptable revised PME Plan has been developed and each party has provided the other with written acceptance of such plan.

Performance Measurement and Evaluation. A. Performance Measurement and Evaluation Planning Process The Contractor shall name a person who will lead performance measurement, evaluation, and continuous quality improvement activities, as outlined in activities for this Exhibit. A Performance Measurement and Evaluation (PME) Plan shall be co-developed by the County and the Contractor. The plan is intended to provide the Contractor and King County with useful information for decision-making, planning and program management. The Contractor and Any Senior Center receiving King County staff shall work collaboratively funding through ASD will align to identify relevant measures of service delivery, quality and program results, and determine the mechanisms by which required information will be collected, managed and reported. King County is responsible for providing a first draft of the PME plan. The current Senior Center PME Plan shall be considered final after written acceptance for performance measurement and data reporting. In collaboration, all Senior Centers will engage in data review and work toward continuous improvement of ensuring the Senior Center PME Plan is received relevant to the services offered through and populations served by both parties. Email communication is sufficientSenior Centers in King County. B. Performance Measures Performance measures shall be evaluated measured using aggregateindividual-level and/or individualaggregate-level data submitted pursuant to this Exhibit. Specific data elements and reporting mechanisms shall be defined in the PME Plan. If deemed necessary, additional evaluation activities, such as focus groups, surveys or more rigorous evaluation projects, may also be included in the PME Plan. At least one of each type of performance measure (below) shall be included in the final PME Plan. Where there are multiple contractors working on a related program or strategy, the PME Plan may also include at least one strategy-level performance measure. 1. Quantity of service provided: How much did we do? For example, number of people served.? 2. Quality of service provided: How well did we do it? For example, percent people served that were satisfied with services or percent of people served with increased knowledge or skills.? 3. How clients Seniors have been impacted: Is anyone better off? For example, percent people served with increased linkages to needed services and supports. Once developed and accepted reviewed by each party, the Contractor shall be required to adhere to and perform the reporting and other services described in the PME Plan; provided, however, that the Contractor’s failure to meet any specific performance targets or other metrics outlined in the PME Plan shall not constitute a breach of this Contract or this Exhibit. C. Modification of the PME Plan Either party may suggest revisions to the PME Plan. The party requesting revisions to the PME Plan (the “Requesting Party”) shall submit the suggested changes in writing to the other party (the “Receiving Party”). Within five business days of receipt, the Receiving Party shall review the revised PME Plan. Prior to the expiration of such period, the Receiving Party shall provide a written response to the Requesting Party that the Receiving Party either (i) accepts the revised PME Plan as provided by the Requesting Party, or (ii) makes additional changes to the PME Plan. If modifications have been requested by the Receiving Party, then the parties shall discuss in good faith the original and subsequent modifications until an acceptable revised PME Plan has been developed and each party has provided the other with written acceptance of such plan.or

Performance Measurement and Evaluation. A. Performance Measurement and Evaluation Planning Process The Contractor shall name a person who will lead performance measurement, evaluation, and continuous quality improvement activities, as outlined in this Exhibitactivities for each addendum. A Performance Measurement and Evaluation (PME) Plan shall be co-developed by the County and the Contractorfor each Program. The plan is PME Plans are intended to detail the activities necessary to provide the Contractor and King County both Parties with useful information for decision-making, planning and program management. The Contractor and King County staff Both Parties shall work collaboratively to identify relevant measures of service delivery, quality and program Program results, and then determine the mechanisms by which required information will be collected, managed and reported. King County is Department of Community and Human Services/Behavioral Health and Recovery Division (DCHS/BHRD) and its PME unit are responsible for providing a first draft of the PME planPlans. The PME Plan Plans shall be considered final after written acceptance is received by both partiesParties. Email communication is sufficient. B. Performance Measures Performance measures for each addendum under this Agreement shall be evaluated measured using aggregate-level and/or individual-level data and/or aggregate data submitted pursuant to this ExhibitAgreement, and each addendum’s PME Plan. Specific data elements and reporting mechanisms and frequency shall be defined in the each PME Plan. If deemed necessaryrequested by DCHS/BHRD, additional evaluation activities, such as focus groups, surveys surveys, or more rigorous evaluation projects, may also be included in the PME PlanPlans. At least one of each type of performance measure (below) shall be included in the final PME Plan. Where there are multiple contractors working on a related program or strategy, the PME Plan may also include at least one strategy-level performance measure.Plans: 1. Quantity of service provided: How much did we do? For example, number of people served.? 2. Quality of service provided: How well did we do it? For example, percent people served that were satisfied with services or percent of people served with increased knowledge or skills.? 3. How clients have been impacted: Is anyone better off? For example, percent people served with increased linkages to needed services and supports. Once developed and accepted by each partyParty, the The Contractor and/or its subcontractors, shall be required to adhere to and perform the reporting and other services described in the PME Plan; providedPlans. If subcontractors are fulfilling any of or all the activities outlined in this Agreement, however, that The Contractor shall be responsible for coordinating and combining the subcontractors’ data and submitting it to the DCHS/BHRD as outlined in the PME plans. The Contractor’s and/or its subcontractors’ failure to meet any specific performance targets or other metrics outlined in the PME Plan Plans shall not constitute a breach of this Contract Agreement or this Exhibitany individual addendum. C. Modification of the PME Plan Either party may suggest revisions to the PME Plan. Evaluation and Reporting The party requesting revisions to the PME Plan (the “Requesting Party”) Contractor shall submit the suggested changes MIDD standard dataset electronically to DCHS/BHRD via the secure file server using a spreadsheet format provided by DCHS/BHRD or via the BHRD Management Information System. The Contractor shall work with the MIDD evaluation team to identify the program-specific data elements and to determine data transmission methods which will be detailed in writing PME Plans. Data are due 15 calendar days after the end of the month for which quarterly/monthly data are being reported unless otherwise specified in PME Plans. Data shall be complete and accurate. PME will review each data submission and notify The Contractor of any needed corrective action. Data shall be corrected and resubmitted within 14 calendar days of notification. If subcontractors are fulfilling any or all of the activities outlined in this agreement, The Contractor shall be responsible for coordinating and combining the subcontractors’ data and submitting it to BHRD. However, the Contractor’s and/or their subcontractors’ failure to meet any specific performance targets or other party metrics outlined in the PME Plans shall not constitute a breach of this Agreement or any individual addendum. The Contractor shall participate in MIDD evaluation activities as detailed in Performance Measurement and Evaluation (the “Receiving Party”PME) Plans (detailed above and provided separately). Within five business days of receipt, The Contractor will also comply with the Receiving Party shall review the revised PME Plan. Prior to the expiration of such period, the Receiving Party shall provide a written response to the Requesting Party that the Receiving Party either (i) accepts the revised PME MIDD Evaluation Plan for MIDD-funded programs as provided by the Requesting Party, or (ii) makes additional changes to the PME Plan. If modifications have been requested by the Receiving Party, then the parties shall discuss in good faith the original and subsequent modifications until an acceptable revised PME Plan has been developed and each party has provided the other with written acceptance of such planapplicable.