Performance Measurement and Evaluation. a) A system of performance evaluation of the work done, feed back of the results, analysis of deviations as compared to plan and initiation and completion of corrective action before the next cycle; in this case a cycle time is only 24 hours, elaborated below shall be introduced. b) MCD shall deploy a Independent Consultant for the performance evaluation of work done. c) The work done at the end of each day shall be jointly inspected by the bidder and independent consultant along with a designated representative of MCD and the results & deviations shall be noted. Performance measurement and evaluation will be carried out by the MCD and Independent Consultant. d) The items of Measurement have been given points depending upon their importance. The work satisfaction level will be decided daily after joint inspection and recording the performance as points obtained against each item. e) In order to set right the defects noticed during inspection, an opportunity will be given to the bidder; to rectify the same and to improve the points to reach 100 %. f) The service provider shall simultaneously take Corrective Actions by communicating instructions to the operations team. g) The inspection of corrected items shall again be performed to ensure 100 % results. h) The service provider shall be paid proportionately to the level of work completed barring the deficit after the second inspection , but the service provider will have to any way again attend the defective point and redress the fault in presence of both i.e. the representatives of Independent Consultant and MCD. i) Interaction through wireless networks or mobile phones shall be maintained by the service provider within its workforce for transfer of messages and general interaction related to the work.
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Sources: Concession Agreement, Concession Agreement