Personalized Support Options Sample Clauses

The "Personalized Support Options" clause defines the provision of tailored assistance or services to meet the specific needs of an individual or organization. This may include assigning dedicated support personnel, offering customized troubleshooting, or providing resources that address unique requirements beyond standard support. By specifying the availability and scope of personalized support, this clause ensures that parties receive targeted help, thereby improving satisfaction and resolving issues more efficiently.
Personalized Support Options. Customers who pay for Enhanced Support Coverage, and who are current on payment of Maintenance Services fees, may purchase the Personalized Support Options described herein at an additional fee and as ordered in a Quote, Schedule, or Customer Purchase Order, and such personalized support options may be subject to additional terms located in a Service Brief, SOW or similar document. In addition to the TAM and DSE support services specified below, all Personalized Support Options will include the following services: (1) Review, reporting, and management of Service Requests; (2) Monitoring and notification to Customer of Service Request trends; (3) Technical escalation management; (4) Bi-annual on-site account reviews; (5) Conference calls, scheduled as necessary, to discuss support-related matters; and (6) If the TAM or DSE is unavailable, Customer may access RSA’s 24x7x365 Telephone Support (i) Technical Account Manager (TAM)
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Personalized Support Options. Customers who pay for Enhanced Support Coverage, and who are current on payment of Maintenance Services fees, may purchase the Personalized Support Options described herein at an additional fee and as ordered in a Quote, Schedule or Customer Purchase Order. In addition to the TAM, DSE, and OSE support services specified below, all Personalized Support Options will include the following services: (1) Review, reporting, and management of Service Requests; (2) Monitoring and notification to client of Service Request trends; (3) Technical escalation management; (4) Bi-annual on-site account reviews; (5) Conference calls, scheduled as necessary, to discuss support-related matters; and (6) If the TAM, DSE, or OSE is unavailable, Customer may access EZMCOM's 24x7x365 Telephone Support. 1. Technical Account Manager (TAM)
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Related to Personalized Support Options

  • Non-Medical, Personalized Services The Practice shall also provide Members with the following non-medical services:

  • Shared Transport The Shared Transport Network Element (“Shared Transport”) provides the collective interoffice transmission facilities shared by various Carriers (including Qwest) between end-office switches and between end-office switches and local tandem switches within the Local Calling Area. Shared Transport uses the existing routing tables resident in Qwest switches to carry the End User Customer’s originating and terminating local/extended area service interoffice Local traffic on the Qwest interoffice message trunk network. CLEC traffic will be carried on the same transmission facilities between end- office switches, between end-office switches and tandem switches and between tandem switches on the same network facilities that Qwest uses for its own traffic. Shared Transport does not include use of tandem switches or transport between tandem switches and end-office switches for Local Calls that originate from end users served by non- Qwest Telecommunications Carriers (“Carrier(s)”) which terminate to QLSP End Users.

  • Life support equipment (a) If a person living at your premises requires life support equipment, you must register the premises with your retailer or with us. To register, you will need to give written confirmation from a registered medical practitioner of the requirement for life support equipment at the premises. (b) You must tell us or your retailer if the life support equipment is no longer required at the premises.

  • Unbundled Network Element Combinations 5.1. Unbundled Network Element Combinations shall include: 1) Enhanced Extended Links (EELs); 2) UNE Loops/Special Access Combinations; 3) Loop/Port Combinations; and 4)

  • Tandem Switching 4.5.1 The Tandem Switching capability Network Element is defined as: (i) trunk-connect facilities, which include, but are not limited to, the connection between trunk termination at a cross-connect panel and switch trunk card; (ii) the basic switch trunk function of connecting trunks to trunks; and (iii) the functions that are centralized in the Tandem Switches (as distinguished from separate end office switches), including but not limited to call recording, the routing of calls to operator services and signaling conversion features. 4.5.2 Where <<customer_short_name>> utilizes portions of the BellSouth network in originating or terminating traffic, the Tandem Switching rates are applied in call scenarios where the Tandem Switching Network Element has been utilized. Because switch recordings cannot accurately indicate on a per call basis when the Tandem Switching Network Element has been utilized for an interoffice call originating from a UNE port and terminating to a BellSouth, Independent Company or Facility-Based CLEC office, BellSouth has developed, based upon call studies, a melded rate that takes into account the average percentage of calls that utilize Tandem Switching in these scenarios. BellSouth shall apply the melded Tandem Switching rate for every call in these scenarios. BellSouth shall utilize the melded Tandem Switching Rate until BellSouth has the capability to measure actual Tandem Switch usage in each call scenario specifically mentioned above, at which point the rate for the actual Tandem Switch usage shall apply. The UNE Local Call Flows set forth on BellSouth's website, as amended from time to time and incorporated herein by this reference, illustrate when the full or melded Tandem Switching rates apply for specific scenarios.