Common use of PROBLEMS WITH SERVICE Clause in Contracts

PROBLEMS WITH SERVICE. Please let us know if you think there has been an error or problem with your remittance transfer. Call us at ▇-▇▇▇-▇▇▇-▇▇▇▇, send us an e-mail at ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇.▇▇▇, write to us at Viamericas Corp., ▇▇▇▇ ▇▇▇▇▇ ▇▇ ▇▇▇▇ Blvd., PH-2, Coral Gables, FL 33134, or visit the File a Complaint page on our website. You must contact us within 180 days of the date we promised to you that funds would be made available to the recipient. When you do, please tell us: • Your name and address or telephone number; • The error or problem with the transfer, and why you believe it is an error or problem; • The name of the person receiving the funds, and if you know it, his or her telephone number or address; and • The dollar amount of the transfer; and • The transaction number. We will determine whether an error occurred within 90 days after you contact us and we will correct any error promptly. We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of any documents we used in our investigation. Residents of certain jurisdictions may also consider the following: • Alaska. For Alaska Residents Only: If your issue is unresolved by [licensee name & phone number], please submit formal complaints with the State of Alaska, Division of Banking & Securities. Please download the form here: ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇.▇▇▇▇▇▇.▇▇▇/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf Submit formal complaint form with supporting documents: Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807. If you are an Alaska resident with questions regarding formal complaints, please email us at ▇▇▇.▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇.▇▇▇ or call ▇▇▇-▇▇▇-▇▇▇▇. • California. If you have complaints or other concerns with respect to any aspect of the money transmission activities conducted with Viamericas, you may contact the California Department of Financial Protection and Innovation at its toll-free telephone number, 1-800- ▇▇▇-▇▇▇▇, by email at ▇▇▇▇▇://▇▇▇▇.▇▇.▇▇▇/file-a-complaint/, or by mail at Department of Financial Protection and Innovation, ▇▇▇▇ ▇ ▇▇▇▇▇▇, ▇▇▇▇▇ ▇▇▇, ▇▇▇▇▇▇▇▇▇▇, ▇▇ ▇▇▇▇▇. • Colorado. Entities other than FDIC-insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 12, Article 52, Colorado Revised Statutes. If there are questions or concerns regarding a transaction with a licensee, please contact the Colorado Division of Banking at ▇▇▇-▇▇▇-▇▇▇▇ or by mail at: Colorado Division of Banking, ▇▇▇▇ ▇▇▇▇▇▇▇▇, ▇▇▇▇▇ ▇▇▇, ▇▇▇▇▇▇, ▇▇▇▇▇▇▇▇ ▇▇▇▇▇. Consumer complaints should be in writing, providing as much detail as possible. Please include the following information: o The name of the institution and the name of any person(s) at the institution with whom the complainant has had contact. Include telephone number(s) and addresses. o A complete description of the complaint and any efforts that have been made to resolve the complaint directly with the institution. o Copies of any available documentation supporting the complaint and efforts toward resolution. o Any suggestions regarding a preferred resolution of the complaint. • Illinois. If you have complaints or other concerns with respect to any aspect of the money transmission activities conducted with Viamericas, you may contact the Illinois Department of Financial and Professional Regulation toll free at ▇-▇▇▇-▇▇▇-▇▇▇▇. • Maryland. The Commissioner of Financial Regulation for the State of Maryland will accept questions or complaints from Maryland residents regarding Viamericas Corporation at: Commissioner of Financial Regulation, Attention Complaint Unit, ▇▇▇ ▇▇▇▇▇ ▇▇▇▇▇▇▇ ▇▇▇▇▇▇, Suite 402, Baltimore, Maryland 21202, toll-free telephone number: ▇-▇▇▇-▇▇▇-▇▇▇▇.