Production Batch Monitoring and Restart. a. Vendor will: (1) monitor scheduled production batch jobs; (2) resolve batch scheduling conflicts; (3) monitor scheduler related incidents and develop and recommend changes to the scheduler database; (4) schedule batch jobs, as requested by ACI, that require expedited execution; and (5) perform job restarts, as necessary, in accordance with resolution and restart procedures. b. ACI will: (1) provide ACI’s resolution and restart procedures; and (2) provide required information for expedited batch job requests.
Appears in 2 contracts
Sources: Master Services Agreement (Aci Worldwide, Inc.), Master Services Agreement (Aci Worldwide, Inc.)