Quality Monitoring. The Transportation Provider shall: A. Respond to complaints forwarded by the Broker within 48 hours and provide resolution and/or a corrective action plan approved by the Broker. B. Cooperate and participate in Broker or Agency on-site visits of the Transportation Provider’s place of business and inspection of business records and vehicles. C. Upon request, make available any vehicles used in HST work for Broker or Agency inspection according to the contract requirements. Implement a system of reporting and tracking such inspections.
Appears in 4 contracts
Sources: Transportation Agreement, Transportation Agreement, Transportation Broker Services Contract
Quality Monitoring. The Transportation Provider shall:
A. Respond to complaints forwarded by the Broker within 48 hours and provide resolution and/or a corrective action plan approved by the Broker.
B. Cooperate ▇. ▇▇▇▇▇▇▇▇▇ and participate in Broker or Agency on-site visits of the Transportation Provider’s place of business and inspection of business records and vehicles.
C. Upon request, make available any vehicles used in HST work for Broker or Agency inspection according to the contract requirements. Implement a system of reporting and tracking such inspections.
Appears in 2 contracts