QUESTIONS, COMPLAINTS AND GRIEVANCES Sample Clauses

The "Questions, Complaints and Grievances" clause establishes a formal process for individuals to raise concerns, seek clarification, or lodge complaints regarding the agreement or its implementation. Typically, this clause outlines the steps for submitting inquiries or grievances, such as providing contact information, specifying response timelines, and detailing how issues will be investigated and resolved. Its core function is to ensure that parties have a clear and accessible mechanism for addressing issues, thereby promoting transparency and helping to resolve disputes efficiently before they escalate.
QUESTIONS, COMPLAINTS AND GRIEVANCES. 7.01 It is the mutual desire of the parties that questions, complaints and grievances will be adjusted as quickly as possible. 7.02 An employee, having any question or complaint, shall refer it to their immediate Supervisor within five (5) days of the actual occurrence leading to the question or complaint. The Supervisor shall reply to the employee giving the answer to the complaint or question within five (5) days from date of submission or any longer period which may be mutually agreed upon at the time. 7.03 If the Supervisor’s reply is not satisfactory, the question or complaint shall then become a grievance. The employee submitting the grievance should endeavour to seek the assistance of the employee’s Union ▇▇▇▇▇▇▇ in the preparation of the written grievance. The employee may, if the employee so desires, be accompanied by the ▇▇▇▇▇▇▇ in submitting the written grievance to the Supervisor but the grievance must be submitted within five (5) days from the date of the reply to the complaint. The nature of the grievance, the remedy sought and where applicable, the section or sections of the Agreement which are alleged to have been violated shall be set out in the grievance. 7.04 The Supervisor will state the reply, in writing, within three (3) working days of receipt of the written grievance and return a copy of it to the employee. 7.05 The reply of the Supervisor shall then be considered by the employee and the ▇▇▇▇▇▇▇ and, if the ▇▇▇▇▇▇▇ feels it necessary, the reply shall also be considered by the Grievance Committee. 7.06 If further action is then taken, the grievance shall be submitted to the Executive Director within five (5) days of receipt of the Supervisor’s reply and the Executive Director shall have seven (7) days to study the matter, convene a meeting with the Union Grievance Committee and make his reply. 7.07 A claim by an employee that the employee has been unjustly discharged, shall be treated as a grievance, if a written statement of such grievance is lodged by the employee with the Executive Director or his designate of the Plainfield Community Homes, within five (5) days after the employee ceases to work for the organization. When an employee has been dismissed without notice, the ▇▇▇▇▇▇▇ shall be notified and the employee shall have the right to interview the employee’s ▇▇▇▇▇▇▇ for a reasonable period of time before leaving the premises.
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QUESTIONS, COMPLAINTS AND GRIEVANCES. 11.01 It is the mutual desire of the parties that complaints and grievances will be adjusted as quickly as possible. Grievances must be filed within seven (7) days after the circumstances giving rise to the grievance have originated or occurred or of the party of the grievance becomes aware of the circumstances giving rise to the grievance. 11.02 Grievances shall be adjusted and settled as follows: Step No. 1
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QUESTIONS, COMPLAINTS AND GRIEVANCES. 11.01 It is the mutual desire of the Parties that questions, complaints and grievances will be dealt with as quickly as possible. 11.02 An employee having any question or complaint shall refer it to the General Manager, through the ▇▇▇▇▇▇▇, if he/she desires, within ten (10) working days of the actual occurrence leading to the question or complaint. The General Manager shall reply to the employee giving the answer to the question or complaint within five (5) working days of submission or any longer period which may be mutually agreed upon at the time between the employee and/or ▇▇▇▇▇▇▇ and the General Manager. (a) If the General Manager’s response to the question or complaint is not satisfactory, the matter shall then be referred to the Management Committee of the Board of Directors (“Management Committee”). If the response of the Management Committee is not satisfactory to the Union, the question, complaint or matter then becomes a grievance. The employee then has five (5) days from the date the Management Committee gives its reply to reduce the question or complaint to writing and to submit a written copy of the grievance to the General Manager. (b) The General Manager may then request a meeting with the grievor and the local Union and the complainant. (c) The General Manager shall state the reply, in writing to the employee, within five (5) days of the meeting, or of receipt of the written grievance, and return a copy to the ▇▇▇▇▇▇▇. 11.04 If the reply of the General Manager is not satisfactory to the employee after consultation with the ▇▇▇▇▇▇▇ and the local Union representative, the matter may then be submitted to arbitration within ten (10) days after the reply of the General Manager has been given, and the rules governing arbitration shall apply.
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QUESTIONS, COMPLAINTS AND GRIEVANCES. For the purpose of clarification, seven (7) days will mean seven (7) calendar days from Sunday to Saturday of each week, and five (5) days will mean five (5) working days from Monday to Friday of each week. 11.01 It is the mutual desire of the parties that complaints and grievances will be adjusted as quickly as possible. Grievances must be filed within five (5) working days after the circumstances giving rise to the grievance having originated or occurred. 11.02 All complaints and grievances shall be taken up in the following manner. Before the grievance is filed in writing, the employee shall discuss the matter with the appropriate member of management with a view to a mutual settlement.
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QUESTIONS, COMPLAINTS AND GRIEVANCES 
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Related to QUESTIONS, COMPLAINTS AND GRIEVANCES

  • COMPLAINTS AND GRIEVANCES 7.01 If an employee has a complaint concerning the application, interpretation, administration, or alleged violation of any of the provisions of this Agreement, he/she shall take the matter up orally with his/her immediate Supervisor or designate within five (5) business days after the circumstance giving rise to the complaint. The Supervisor or designate will give his/her answer to the 7.02 If such complaint or question is not settled to the satisfaction of the employee, then the following steps of the grievance procedure may be invoked in order. It is understood that a grievance must be lodged within five (5) business days after receiving the Supervisor’s or designate response to the complaint as per article 7.01. STEP 1 Any employee grievance shall be set forth in writing, in duplicate, and shall be presented to the Supervisor. The submissions shall include reference to the specific clause and article of the Agreement allegedly violated or misinterpreted and redress sought. The Supervisor shall review the grievance and reply in writing to the Union within five (5) business days, giving his/her disposition and his/her reason thereof. STEP 2 If a settlement has not been reached under Step 1, the employee may within five (5) business days of the Supervisor's reply, refer the grievance to the Administrator of the Home, at interest, or his/her nominee. The Administrator of the Home or his/her nominee together with the employee and his/her Supervisor, and his/her ▇▇▇▇▇▇▇, shall meet within five (5) business days of reference to the Administrator of the Home. The Administrator of the Home shall give his/her reply in writing to the Union within five (5) business days after date of meeting. STEP 3 If settlement has not been reached under Step 2, the employee may refer the grievance to his/her Union Grievance Committee which may within five (5) business days of the Administrator's reply refer the grievance to the Director of Human Resources or his/her designate. Within five (5) business days the Director of Human Resources or his/her designate together with such other representation as may be chosen to represent the Employer shall meet with the Union Grievance Committee to discuss the grievance. At this meeting a full-time representative of the Union may be present, if his/her presence is requested by the Employer or the Union. Written reply to the grievance shall be given to the Union within five (5) business days after such meeting. If a grievance is not settled to the satisfaction of either party to this Agreement by the procedure outlined above, then either party may, within ten (10) working days of the reply of the Director of Human Resources, refer the grievance to arbitration in accordance with the provisions contained in Article 9. 7.03 Any of the time allowances provided in the Article may be extended by mutual agreement in writing between the Union and the Employer. 7.04 Notwithstanding the provisions of the Ontario Labour Relations Act, any grievance not initiated or appealed at any stage of the grievance procedure, including reference to arbitration within the limits stipulated, shall be considered settled on the basis of the last decision and NOT subject to further appeal. 7.05 No employee written reprimand shall be entered in an employee's personnel file unless the employee and Local Recording Secretary or designate are given a copy of such written reprimand. 7.06 Saturdays and Sundays and paid holidays shall not be considered working days within the scope of this Article.

  • DISPUTES AND GRIEVANCES Section 1. This Agreement is intended to provide close cooperation between management and labor. Each of the Unions will assign a representative to this project for the purpose of completing the construction of the project economically, efficiently, continuously, and without interruptions, delays, or work stoppages. Section 2. The Port of Seattle, Contractors, Unions, and the employees, collectively and individually, realize the importance to all parties to maintain continuous and uninterrupted performance of the work of the project, and agree to resolve disputes in accordance with the grievance-arbitration provisions set forth in this Article. Section 3. Any question or dispute arising out of and during the term of this Project Agreement (other than trade jurisdictional disputes) shall be considered a grievance and subject to resolution under the following procedures: (a) When any employee subject to the provisions of this Agreement feels he/she is aggrieved by a violation of this Agreement, he/she, through his/her local union business representative or designated Union Representative, shall, within five (5) working days after the occurrence, or had knowledge of or should have known of the alleged violation, give notice to the work-site representative of the involved Contractor stating the provision(s) alleged to have been violated. The business representative of the local union or the designated Union Representative and the work-site representative of the involved Contractor and the Owners Representative shall meet and endeavor to adjust the matter within three (3) working days after timely notice has been given. The representative of the Contractor shall keep the meeting minutes and shall respond to the Union representative in writing and the Owners Representatives at the conclusion of the meeting but not later than twenty-four (24) hours thereafter. If they fail to resolve the matter within the prescribed period, the grieving party may, within forty-eight (48) hours thereafter, pursue Step 2 of the Grievance Procedure, provided the grievance is reduced to writing, setting forth the relevant information concerning the alleged grievance, including a short description thereof, the date on which the grievance occurred, and the provision(s) of the Agreement alleged to have been violated. (b) Should the Local Union(s) or the Project Contractor or any Sub-Contractor of whatever tier have a dispute with the other party and, if after conferring, a settlement is not reached within three (3) working days, the dispute may be reduced to writing and proceed to Step 2 in the same manner as outlined herein for the adjustment of an employee complaint. Step 2. The International Union Representative and the involved Contractor shall meet within seven (7) working days of the referral of a dispute to this second step to arrive at a satisfactory settlement thereof. Meeting minutes shall be kept by the Contractor. If the parties fail to reach an agreement, the dispute may be appealed in writing in accordance with the provisions of Step 3 within seven (7) calendar days thereafter.

  • Complaints If you have a complaint relating to the sale of energy by us to you, or this contract generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our standard complaints and dispute resolution procedures are published on our website.

  • Policy Grievances ‌ Where either party to this agreement disputes the general application, interpretation or alleged violation of an article of this agreement, the dispute shall be discussed initially with the Board of Directors Human Resources Representative (or designate) or the Union within 30 calendar days of the occurrence. Where no satisfactory agreement is reached, either party, within a further 14 calendar days, may submit the dispute to arbitration, as set out in Article 9 of this agreement.

  • Complaints Investigation The employee who complains of harassment under the provisions of the Human Rights Code must first comply with the Employer’s harassment policy procedures before filing a grievance or human rights complaint.