Queue Recording Sample Clauses

Queue Recording. The administrator can set the percentage of calls that will be recorded on the queue from 0% to 100% You can choose to record both caller and agent, just agent or just caller. You can also give the customer the option to opt out of being recorded. These recordings are stored and are accessible from within the Call Recording platform. The queue information as well as the caller CLI and agent ID is stored in the metadata. Please note. Call recording cannot be set at a queue level on outbound calls.

Related to Queue Recording

  • Tape-recording Trust authorizes the Custodian to tape record any and all telephonic or other oral instructions given to the Custodian by or on behalf of the Trust, including from any Authorized Person. This authorization will remain in effect until and unless revoked by the Trust in writing. The Trust, upon request, further agrees to solicit valid written or other consent from any of its employees with respect to telephone communications to the extent such consent is required by Applicable Law.

  • Video recording During the Construction Period, the Contractor shall provide to the Authority for every calendar quarter, a video recording, which will be compiled into a 3 (three)- hour compact disc or digital video disc, as the case may be, covering the status and progress of Works in that quarter. The video recording shall be provided to the Authority no later than 15 (fifteen) days after the close of each quarter after the Appointed Date.

  • Telephone Recording For service quality assurance and regulatory reasons, the Company and its subcontractors may record telephone calls made from and to its offices. You hereby agree that telephone calls made either by you or the Company may be recorded.

  • Call Recording You acknowledge that we may record Client phone calls for quality control purposes.

  • Telephone Monitoring/Recording From time to time we may monitor and/or record telephone calls between you and us to assure the quality of our customer service or as required by applicable law.