Common use of Records Required Clause in Contracts

Records Required. The Franchisee shall at all times maintain the following, which may be inspected pursuant to Section 8.1 above: 8.2.1 Records of all Complaints for a period of forty-eight (48) months after receipt by the Franchisee. Complaints recorded will not be limited to complaints requiring an employee service call; 8.2.2 Records of Significant Outages (as defined in the Customer Service Standards attached as Exhibit B) for a period of forty-eight (48) months after occurrence, indicating date, duration, area, and the number of Subscribers affected, type of outage, and cause; 8.2.3 Records of service calls for repair and maintenance for a period of forty-eight (48) months after resolution by the Franchisee, indicating the date and time service was required, the date of acknowledgment and date and time service was scheduled (if it was scheduled), and the date and time service was provided, and (if different) the date and time the problem was resolved; and 8.2.4 Records of installation/reconnection and requests for service extension for a period of forty-eight (48) months after the request was fulfilled by the Franchisee, indicating the date of request, date of acknowledgment, and the date and time service was extended.

Records Required. The Franchisee shall at all times maintain the following, which may be inspected pursuant to Section 8.1 abovemaintain: 8.2.1 7.2.1. Records of all Complaints written complaints for a period of forty-eight six (486) months years after receipt by Franchisee. The term “complaint” as used herein refers to complaints about any aspect of the Cable System or Franchisee’s cable operations, including, without limitation, complaints about employee courtesy. Complaints recorded will not be limited to complaints requiring an employee service call; 8.2.2 7.2.2. Records of Significant Outages (as defined in the Customer Service Standards attached as Exhibit B) outages for a period of forty-eight six (486) months years after occurrence, indicating date, duration, area, and the number of Subscribers affected, type of outage, and cause; 8.2.3 7.2.3. Records of service calls for repair and maintenance for a period of forty-eight six (486) months years after resolution by the Franchisee, indicating the date and time service was required, the date of acknowledgment and date and time service was scheduled (if it was scheduled), and the date and time service was provided, and (if different) the date and time the problem was resolved; and; 8.2.4 7.2.4. Records of installation/reconnection and requests for service extension for a period of forty-eight six (486) months years after the request was fulfilled by the Franchisee, indicating the date of request, date of acknowledgment, and the date and time service was extended; and 7.2.5. A map showing the area of coverage for the provisioning of Cable Services and estimated timetable to commence providing Cable Service.

Records Required. The Franchisee shall at all times maintain the following, which may be inspected pursuant to Section 8.1 abovemaintain: 8.2.1 7.2.1 Records of all Complaints written complaints for a period of forty-eight three (483) months years after receipt by Franchisee. The term “complaint” as used herein refers to complaints about any aspect of the Cable System or Franchisee’s cable operations, including, without limitation, complaints about employee courtesy. Complaints recorded will not be limited to complaints requiring an employee service call; 8.2.2 7.2.2 Records of Significant Outages (as defined in the Customer Service Standards attached as Exhibit B) outages for a period of forty-eight three (483) months years after occurrence, indicating date, duration, area, and the number of Subscribers affected, type of outage, and cause; 8.2.3 7.2.3 Records of service calls for repair and maintenance for a period of forty-eight three (483) months years after resolution by the Franchisee, indicating the date and time service was required, the date of acknowledgment and date and time service was scheduled (if it was scheduled), and the date and time service was provided, and (if different) the date and time the problem was resolved; and; 8.2.4 7.2.4 Records of installation/reconnection and requests for service extension for a period of forty-eight three (483) months years after the request was fulfilled by the Franchisee, indicating the date of request, date of acknowledgment, and the date and time service was extended; and 7.2.5 A map showing the area of coverage for the provisioning of Cable Services.

Records Required. The Franchisee shall at all times maintain the following, which may be inspected pursuant to Section 8.1 abovemaintain: 8.2.1 9.2.1. Records of all Complaints written complaints sent by LFA for a period of forty-eight ninety (4890) months days after receipt by Franchisee. The term "complaint" as used herein refers to complaints about any aspect of the Cable System or Franchisee's cable operations, except for selection of programming and related matters, including complaints about employee courtesy. Complaints recorded will not be limited to complaints requiring an employee service call; 8.2.2 9.2.2. Records of Significant Outages (as defined in the Customer Service Standards attached as Exhibit B) outages for a period of forty-eight three (483) months years after occurrence, indicating date, duration, area, and the number of Subscribers affected, type of outage, and cause; 8.2.3 9.2.3. Records of service calls for repair and maintenance for a period of forty-eight ninety (4890) months days after resolution by the Franchisee, indicating the date and time service was required, the date of acknowledgment and date and time service was scheduled (if it was scheduled), and the date and time service was provided, and (if different) the date and time the problem was resolved; and 8.2.4 9.2.4. Records of installation/reconnection and requests for service extension for a period of forty-eight ninety (4890) months days after the request was fulfilled by the Franchisee, indicating the date of request, date of acknowledgment, and the date and time service was extended.