Common use of Records Required Clause in Contracts

Records Required. Franchisee shall at all times maintain: 7.2.1. Records of all written complaints for a period of three (3) years after receipt by Franchisee. The term “complaint” as used herein refers to complaints about any aspect of the Cable System or Franchisee’s cable operations, including, without limitation, complaints about employee courtesy. Complaints recorded will not be limited to complaints requiring an employee service call; 7.2.2. Records of outages for a period of three (3) years after occurrence, indicating date, duration, area, and the number of Subscribers affected, type of outage, and cause; 7.2.3. Records of service calls for repair and maintenance for a period of three (3) years after resolution by Franchisee, indicating the date and time service was required, the date of acknowledgment and date and time service was scheduled (if it was scheduled), and the date and time service was provided, and (if different) the date and time the problem was resolved; 7.2.4. Records of installation/reconnection and requests for service extension for a period of three (3) years after the request was fulfilled by Franchisee, indicating the date of request, date of acknowledgment, and the date and time service was extended; and 7.2.5. A map showing the area of coverage for the provisioning of Cable Services.

Records Required. Franchisee shall at all times maintain: 7.2.1. Records of all written complaints for a period of three six (36) years after receipt by Franchisee. The term “complaint” as used herein refers to complaints about any aspect of the Cable System or Franchisee’s cable operations, including, without limitation, complaints about employee courtesy. Complaints recorded will not be limited to complaints requiring an employee service call; 7.2.2. Records of outages for a period of three six (36) years after occurrence, indicating date, duration, area, and the number of Subscribers affected, type of outage, and cause; 7.2.3. Records of service calls for repair and maintenance for a period of three six (36) years after resolution by Franchisee, indicating the date and time service was required, the date of acknowledgment and date and time service was scheduled (if it was scheduled), and the date and time service was provided, and (if different) the date and time the problem was resolved; 7.2.4. Records of installation/reconnection and requests for service extension for a period of three six (36) years after the request was fulfilled by Franchisee, indicating the date of request, date of acknowledgment, and the date and time service was extended; and 7.2.5. A map showing the area of coverage for the provisioning of Cable Services.

Records Required. Franchisee shall at all times maintain: 7.2.1. Records of all written complaints for a period of three five (35) years after receipt by Franchisee. The term “complaint” as used herein refers to complaints about any aspect of the Cable System or Franchisee’s cable operations, including, without limitation, complaints about employee courtesy. Complaints recorded will not be limited to complaints requiring an employee service call; 7.2.2. Records of outages for a period of three five (35) years after occurrence, indicating date, duration, area, and the number of Subscribers affected, type of outage, and cause; 7.2.3. Records of service calls for repair and maintenance for a period of three five (35) years after resolution by Franchisee, indicating the date and time service was required, the date of acknowledgment and date and time service was scheduled (if it was scheduled), and the date and time service was provided, and (if different) the date and time the problem was resolved; 7.2.4. Records of installation/reconnection and requests for service extension for a period of three five (35) years after the request was fulfilled by Franchisee, indicating the date of request, date of acknowledgment, and the date and time service was extended; and 7.2.5. A map showing the area of coverage for the provisioning of Cable Services.

Records Required. Franchisee shall at all times maintain: 7.2.1. Records of all written complaints for a period of three (3) years after receipt by Franchisee. The term “complaint” as used herein refers to complaints about any aspect of the Cable System or Franchisee’s cable operations, including, without limitation, complaints about employee courtesy. Complaints recorded will not be limited to complaints requiring an employee service call; 7.2.2. Records of outages for a period of three (3) years after occurrence, indicating date, duration, area, and the number of Subscribers affected, type of outage, and cause; 7.2.3. Records of service calls for repair and maintenance for a period of three (3) years after resolution by Franchisee, indicating the date and time service was required, the date of acknowledgment and date and time service was scheduled (if it was scheduled), and the date and time service was provided, and (if different) the date and time the problem was resolved; 7.2.4. Records of installation/reconnection and requests for service extension for a period of three (3) years after the request was fulfilled by Franchisee, indicating the date of request, date of acknowledgment, and the date and time service was extended; and 7.2.5. A map showing the area of coverage for the provisioning of Cable ServicesServices and estimated timetable to commence providing Cable Service.