Reinstatement of Technical Support Clause Samples
The Reinstatement of Technical Support clause outlines the conditions under which technical support services, previously suspended or terminated, can be restored to the customer. Typically, this clause specifies any requirements the customer must fulfill, such as paying outstanding fees or remedying breaches of contract, before support is reinstated. Its core practical function is to provide a clear process for resuming support services, ensuring both parties understand how service interruptions can be resolved and continuity restored.
Reinstatement of Technical Support. If (i) the standard warranty has ended, (ii) a previously purchased Service Contract has expired, been terminated by End User or terminated by Pulse Secure for non-payment or (iii) there has been a transfer of the System ownership, End User must initiate a reinstatement of Technical Support at ▇▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇▇/▇▇▇▇▇▇▇ and a reinstatement fee must be paid before placing such System under a new Service Contract. The reinstatement fee is non-refundable and does not apply to the purchase of the Service Contract. System must be running a Supported Release to qualify for Technical Support. Systems that have reached EOS or are within one (1) year of EOS are not eligible for the purchase of a Service Contract. Systems that have reached the EOL announcement date will have a reduced level of services available during the five (5) year EOL timeline.
Reinstatement of Technical Support. Licensee may reinstate Technical Support which has been terminated by payment of a "Reinstatement Fee" equal to the Technical Support fees that would otherwise have been applicable pursuant to Exhibit C to the period between the effective date of termination of Technical Support and the effective date of reinstatement plus payment of the annual Technical Support fee for the one year period commencing upon the effective date of reinstatement.
Reinstatement of Technical Support. In the event that Technical Support lapses, upon the commencement of Technical Support a reinstatement fee will be assessed. The reinstatement fee is equal to 100% of the last-paid support fee, prorated from the date Technical Support is being ordered back to the date Technical Support lapsed. Applicable renewal adjustments are applied. Once the reinstatement fee has been assessed, Technical Support for the year following the reinstatement period may be purchased for an additional Technical Support fee as calculated based on how long the Program has been unsupported (“go-forward support fee”). If the lapsed support period is less than 6 months, the go-forward support fee is calculated based on the last-published list Technical Support price less the applicable standard discount in effect at the time of reinstatement. If the lapsed support period is 6 months or greater, the go-forward support fee is calculated based on the last-paid support fee. If support is not reinstated for the entire license set or if support for a subset of licenses from Order Form is reinstated, then the “License Set”, “Matching Service Levels”, and “Pricing following Reduction of Licenses or Support Level” policies will apply. Applicable renewal adjustments are applied to the reinstatement fee and go-forward support fee. This Section (E) does not change the effect that a lapse in Technical Support will have on the Unlimited Licenses, as set forth in Exhibit 5.