REMEDIAL MAINTENANCE. a. Upon notification from the Client that the equipment has failed or is malfunctioning, the Contractor shall make such repairs and adjustments to and replace such parts of the equipment as may be necessary to restore the equipment to its proper operating condition to client’s satisfaction. (i) Where in the course of a cyclone, the computer system has been switched off, the Contractor shall, within a period of 24 hours after the cyclone warning has been lifted, or within 2 hours of having been informed by the Client that it wishes to switch on the computer system, the Contractor shall carry out an inspection and switch on the computer system; (ii) Where the Contractor is of the view that it would not be safe to switch on the computer system, he shall so advise the Client and instruct the Client of the steps to be taken so as to have the computer system operational within the shortest possible delay; (iii) In any case the Contractor shall be present when the computer system is to be switched on; (iv) The contract of maintenance shall be deemed to cover any service provided under this paragraph and any action taken such as, but not limited to the replacement of defective parts, reinstallation of software, reconfiguration of the system and in case of defects not resulting directly or indirectly from the cyclone.
Appears in 2 contracts
Sources: Hardware Maintenance Agreement, Hardware Maintenance Agreement
REMEDIAL MAINTENANCE. a. Upon notification from the Client that the equipment has failed or is malfunctioning, the Contractor shall make such repairs and adjustments to and replace such parts of the equipment as may be necessary to restore the equipment to its proper operating condition to client’s satisfaction.
(i) Where in the course of a cyclone, the computer SERVER system has been switched off, the Contractor shall, within a period of 24 hours after the cyclone warning has been lifted, or within 2 hours of having been informed by the Client that it wishes to switch on the computer SERVER system, the Contractor shall carry out an inspection and switch on the computer SERVER system;
(ii) Where the Contractor is of the view that it would not be safe to switch on the computer SERVER system, he shall so advise the Client and instruct the Client of the steps to be taken so as to have the computer SERVER system operational within the shortest possible delay;
(iii) In any case the Contractor shall be present when the computer SERVER system is to be switched on;
(iv) The contract of maintenance shall be deemed to cover any service provided under this paragraph and any action taken such as, but not limited to the replacement of defective parts, reinstallation of software, reconfiguration of the system and in case of defects not resulting directly or indirectly from the cyclone.
Appears in 1 contract
Sources: Hardware Maintenance Agreement