Remedies for Unmet Service Levels Sample Clauses

The "Remedies for Unmet Service Levels" clause defines the actions or compensations available to a customer if a service provider fails to meet agreed-upon performance standards. Typically, this clause outlines specific remedies such as service credits, refunds, or the right to terminate the contract if service levels fall below certain thresholds. By clearly establishing the consequences of underperformance, this clause ensures accountability and provides a structured process for addressing service failures, thereby protecting the customer's interests and incentivizing the provider to maintain high service quality.
Remedies for Unmet Service Levels. Subject to Clause 1.5.4 (Exclusions) below, Orange will remit the following credits for the Locations for which the Service Level Target provided in Clause 1.5.2 above was not met. When Orange performance for the month falls within 80.00-89.99% 5% of the Qualifying Charges applicable to Equipment at each Remote Location for which Orange did not meet the Service Level target. When Orange performance for the month falls below 80.00% 10% of the Qualifying Charges applicable to Equipment at each Remote Location for which Orange did not meet the Service Level target.
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Remedies for Unmet Service Levels. Subject to Clause 1.5.4 below, Orange will remit credits for each Installation during the quarter that falls below the Service Level target provided in Clause 1.5.2 above as follows. Orange performance for the quarter falls within 80.00-89.99% 20% of the applicable Installation Charge for each Installation below the Service Level target. Orange performance for the quarter falls below 80.00% 40% of the applicable Installation Charge for each Installation below the Service Level target.
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Remedies for Unmet Service Levels. Subject to Clause 1.5.4 below, Orange will remit the following credits for Switches for which the 24x7 or Enhanced Service Level was not met. When the Orange performance for the quarter is within 80.00-89.99%. 20% of the quarterly Charge for Incident Management On-Site Support applicable to each Switch for the quarter in which Orange did not meet the Service Level target. When the Orange performance for the quarter falls below 80.00%. 40% of the quarterly Charge for Incident Management On-Site Support applicable to each Switch for the quarter which Orange did not meet the Service Level target.
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Remedies for Unmet Service Levels. Subject to Clause 1.4.4 below, Orange will remit credits for each Site Survey during the quarter that falls below the Service Level target provided in Clause 1.4.2 above as follows: Table 1: Remedies for Unmet Service Levels (Site Survey)
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Remedies for Unmet Service Levels. Subject to Clause 1.4.4 (Exclusions) below, Orange will remit the following credits for the units of Equipment for which the Service Level set forth in Clause 1.4.2 (Service Level Target) was not met. When Orange’s performance for the quarter is within 80.00-89.99% 20% of the quarterly Charge for the Business Together – Avaya Incident Management Services applicable to each unit of Equipment for which Orange did not meet the Service Level target. When ▇▇▇▇▇▇’s performance for the quarter falls below 80.00% 40% of the quarterly Charge for the Business Together Incident Management Services applicable to each unit of Equipment for which Orange did not meet the Service Level target.
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Remedies for Unmet Service Levels. Subject to Clause 1.4.4 below, ▇▇▇▇▇▇ will remit credits for each Site Survey during the quarter that falls below the Service Level target provided in Clause 1.4.2 above as follows: Table 1: Remedies for Unmet Service Levels (Site Survey)
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Related to Remedies for Unmet Service Levels

  • Remedies for Non-Compliance The Recipient agrees that if FTA determines that the Recipient or a Third Party Participant receiving federal assistance under 49 U.S.C. chapter 53 is not in compliance with 49 CFR Part 655, the Federal Transit Administrator may bar that Recipient or Third Party Participant from receiving all or a portion of the federal transit assistance for public transportation it would otherwise receive.

  • Remedies for Contractor Breach Pertaining to contract-related issues, it is the responsibility of both CMHA and the contractor to communicate with each other in as clear and complete a manner as possible. If at any time during the term of this contract CMHA or the contractor is not satisfied with any issue, it is the responsibility of that party to deliver to the other party communication, in writing, fully detailing the issue and corrective action (please note that CMHA has the right to issue unilateral addendums to this contract, but the contractor does not have the same right). The other party shall, within 10 days, respond in writing to the other party (however, CMHA shall retain the right to, if conditions warrant, require the contractor to respond in a shorter period of time). Further, CMHA shall, at a minimum, employ the following steps in dealing with the contractor as to any performance issues: 20.16.1.1. If the contractor is in material breach of the contract, CMHA may promptly invoke the termination clause detailed within Section No. 3, form HUD-5370-C, General Conditions for Non-Construction Contracts, Section I—(With or without Maintenance Work), which is attached hereto, and terminate the contract for cause. Such termination must be delivered to the contractor in writing and shall fully detail all pertinent issues pertaining to the cause of and justification for the termination. 20.16.1.2. Prior to termination, CMHA may choose to warn 20.16.1.3. After termination, if the contractor does not agree with CMHA’s justification for the termination, the contractor shall have 10 days to dispute, in writing, such action; if he/she does not do so within the 10-day period, he/she shall have no recourse but to accept and agree with CMHA’s position on the issue. The written protest must detail all pertinent information pertaining to the dispute, including justification detailing CMHA’s alleged incorrect action(s). 20.16.1.4. The response to any protest received shall be conducted in accordance with Section No. 4.0 of this document. 20.16.1.5. It is CMHA’s policy to resolve all contractual issues informally and without litigation. Disputes will not be referred to HUD unless all administrative remedies have been exhausted. When appropriate, a mediator may be used to help resolve differences. 20.16.1.6. For contracts of $100,000 or less, the bidder/contractor may request to meet with the Procurement Officer. 20.16.1.7. All claims by a contractor relating to performance of a contract shall be submitted in writing to the Procurement Officer or designee for a written decision. The contractor may request a conference on the claim. The Procurement Officer’s decision shall inform the contractor of its appeal rights to the next higher level of authority in CMHA. Contractor claims shall be governed by the Changes clause in the form HUD-5370-C.

  • Remedies Cumulative; Specific Performance The rights and remedies of the parties hereto shall be cumulative (and not alternative). The parties to this Agreement agree that, in the event of any breach or threatened breach by any party to this Agreement of any covenant, obligation or other provision set forth in this Agreement for the benefit of any other party to this Agreement, such other party shall be entitled (in addition to any other remedy that may be available to it) to (a) a decree or order of specific performance or mandamus to enforce the observance and performance of such covenant, obligation or other provision, and (b) an injunction restraining such breach or threatened breach.

  • Remedies for Noncompliance Failure to comply with any part of this Section is a material breach of this Agreement. Engineer could immediately, and without notice, have all compensation withheld or suspended, be suspended from providing further Services, or be terminated from this Agreement for any lapse in coverage or material change in coverage which causes Engineer to be in noncompliance with the requirements of this Section.

  • Remedies; Specific Performance The Company stipulates that there would be no adequate remedy at law to the Holder of this Warrant in the event of any default or threatened default by the Company in the performance of or compliance with any of the terms of this Warrant and accordingly, the Company agrees that, in addition to any other remedy to which the Holder may be entitled at law or in equity, the Holder shall be entitled to seek to compel specific performance of the obligations of the Company under this Warrant, without the posting of any bond, in accordance with the terms and conditions of this Warrant in any court of the United States or any State thereof having jurisdiction, and if any action should be brought in equity to enforce any of the provisions of this Warrant, the Company shall not raise the defense that there is an adequate remedy at law. Except as otherwise provided by law, a delay or omission by the Holder hereto in exercising any right or remedy accruing upon any such breach shall not impair the right or remedy or constitute a waiver of or acquiescence in any such breach. No remedy shall be exclusive of any other remedy. All available remedies shall be cumulative.