Remote Maintenance. If the Remote Maintenance feature was activated via the remote programming software FSP-5000-RPS data of relevant LSN devices and FPA-5000/FPA-1200 modules are collected and sent either to the Bosch Remote Portal or a central management server system (CMS) over a private secure network where they can be analyzed in order to offer customers preventive services. The Remote Maintenance feature over private secure network is only available in Germany together with a service agreement with ST-IE. With Remote access all maintenance and service functions possible with the Remote Programming Software FSP-5000-RPS can be done from remote (e. g. Remote Terminal, configuration of the panel, trouble shooting). If you enable the Remote Alert service, an FPA-5000/FPA-1200 system pushes relevant status information and events (e.g. alarms or fault messages) to the Bosch Remote Portal. In case of an unexpected event, an alert can e.g. be delivered to a technician in form of SMS or Email (if configured in the Remote Portal) so that relevant actions can be started at once. Additionally to sending notifications, all events exported by the FPA-5000/FPA-1200 network are stored in the Bosch Remote Portal. This accumulated information can be processed and analyzed to detect potential failures in the FPA-5000/FPA-1200 network in advance. In the Remote Services window you find information concerning the features and the status of the Remote Services: – In the start menu, select Diagnostics – Network services – Remote services A list with information concerning the configured feature is displayed whereas RM is short for Remote Maintenance, RA for Remote Alert. Please be aware that it’s necessary to scroll down in the list to see all information: – System name: Name given to the system configuration in FSP-5000-RPS. If no name is configured the serial number of the panel is used as system name. – Remote ID: Identification number for one specific service contractor. The Remote ID is generated and provided by the Remote Portal. To newly enter or change the Remote ID please see Remote Services, page 88. – System ID: identifies one FPA-5000/FPA-1200 system representing one FSP-5000-RPS configuration. It is assigned to the panel by the Remote Portal server. – Status of Remote services: Shows if a remote connection to the Remote Portal server is configured. (Enabled/Disabled). – Connection state: Only available at the panel which is configured as gateway panel. Shows if the connection to the Remote Portal server is active (OK/Waiting for feedback/ Connection failed). – State of Condition Monitoring / State of Remote Alert: shows if the respective feature was activated in the programming software FSP-5000-RPS. – RM/RA: State of last transfer: State of the last transfer of data from LSN devices connected to the fire panel to the Remote Portal server (OK/Failed/Authentication failed) – RM/RA: Date of last transfer: Date and time of the last data transfer from an LSN device connected to the fire panel to the Remote Portal. – Server IP address: IP address of the server collecting and receiving data – Server port: Port number of the server collecting and receiving data. If a Remote ID is set in the panel, it automatically tries to connect to the Remote Portal. For a manual connection attempt select Connect to server.
Appears in 1 contract
Sources: User Guide
Remote Maintenance. If the Remote Maintenance feature was activated via the remote programming software FSP-5000-RPS data of relevant LSN devices and FPA-5000/FPA-1200 modules are collected and sent either to the Bosch Remote Portal or a central management server system (CMS) over a private secure network where they can be analyzed in order to offer customers preventive services. The Remote Maintenance feature over private secure network is only available in Germany together with a service agreement with ST-IE. With Remote access all maintenance and service functions possible with the Remote Programming Software FSP-5000-RPS can be done from remote (e. g. Remote Terminal, configuration of the panel, trouble shooting). If you enable the Remote Alert service, an FPA-5000/FPA-1200 system pushes relevant status information and events (e.g. alarms or fault messages) to the Bosch Remote Portal. In case of an unexpected event, an alert can e.g. be delivered to a technician in form of SMS or Email (if configured in the Remote Portal) so that relevant actions can be started at once. Additionally to sending notifications, all events exported by the FPA-5000/FPA-1200 network are stored in the Bosch Remote Portal. This accumulated information can be processed and analyzed to detect potential failures in the FPA-5000/FPA-1200 network in advance. In the Remote Services window you find information concerning the features and the status of the Remote Services: – In the start menu, select Diagnostics – Network services – Remote services A list with information concerning the configured feature is displayed whereas RM is short for Remote Maintenance, RA for Remote Alert. Please be aware that it’s necessary to scroll down in the list to see all information: – System name: Name given to the system configuration in FSP-5000-RPS. If no name is configured the serial number of the panel is used as system name. – Remote ID: Identification number for one specific service contractor. The Remote ID is generated and provided by the Remote Portal. To newly enter or change the Remote ID please see Remote Services, page 8887. – System ID: identifies one FPA-5000/FPA-1200 system representing one FSP-5000-RPS configuration. It is assigned to the panel by the Remote Portal server. – Status of Remote services: Shows if a remote connection to the Remote Portal server is configured. (Enabled/Disabled). – Connection state: Only available at the panel which is configured as gateway panel. Shows if the connection to the Remote Portal server is active (OK/Waiting for feedback/ Connection failed). – State of Condition Monitoring / State of Remote Alert: shows if the respective feature was activated in the programming software FSP-5000-RPS. – RM/RA: State of last transfer: State of the last transfer of data from LSN devices connected to the fire panel to the Remote Portal server (OK/Failed/Authentication failed) – RM/RA: Date of last transfer: Date and time of the last data transfer from an LSN device connected to the fire panel to the Remote Portal. – Server IP address: IP address of the server collecting and receiving data – Server port: Port number of the server collecting and receiving data. If a Remote ID is set in the panel, it automatically tries to connect to the Remote Portal. For a manual connection attempt select Connect to server.
Appears in 1 contract
Sources: User Guide