Replacement Systems. In the event that any applicable system or function used by Contractor to provide a Service is replaced during the Term by a comparable system or function, the Service Level shall, to the extent reasonably practicable, be defined during the first 60 days of operation of such replacement system or function, provided that such Service Level shall be established at a level intended to achieve performance at least the same as or better than performance under the Service Level associated with the replaced system or function. Standard retention period for ▇▇▇▇ images and payment history is 30 months. Historical ▇▇▇▇ images and payment history may be loaded into the Service at the election of Client; such election will be noted in the Services Fee Schedule, if applicable. Purging of Client data, beyond the selected retention period described in the Services Fee Schedule, will be at the election of Contractor. Contractor is not the system of record and the Client has the obligation to retain customer data on a permanent basis, or for any other Client need, and agrees that the loss or destruction of any such data will not result in any liability to Contractor.
Appears in 2 contracts
Sources: Contract for Interactive Voice Response (Ivr) and Web Based Utility Customer Account Services, Contract for Interactive Voice Response (Ivr) and Web Based Utility Customer Account Services