Common use of Requesting Service Clause in Contracts

Requesting Service. 1. WE must be notified using the Claims Phone Number provided in the Declarations Page as soon as the malfunction is discovered and prior to expiration of the contract term. a. WE accept service requests 24 hours a day, 7 days a week. b. WE will not provide service until all past due Service Call Fees and Plan Fees are paid in full. c. WE will not pay or reimburse for services performed without OUR approval prior to repair or replacement. 2. Once notified, WE will authorize or request YOU to contact a Service Contractor subject to the limitations described in subsection 3 below. WE will provide payment directly to the Service Contractor for any authorized repair or replacement services, in accordance with the contract terms. a. WE will determine what services constitute an emergency and will make reasonable efforts to expedite emergency service requests. b. WE will accept YOUR request to expedite scheduling of non-emergency service. If the Service Contractor agrees to expedite scheduling of a non-emergency service request, YOU may be required to pay an additional fee. c. WE reserve the right to obtain a second opinion at OUR expense. In the event that WE inform YOU that the malfunction is not covered under this contract, YOU have the right to request a second opinion of the cause of the malfunction. YOU must ask US for a second opinion from another Service Contractor within seven (7) days from OUR informing YOU the malfunction is not covered. In the event that the outcome of the second opinion is different than the first opinion, WE may decide whether to provide coverage under this contract. If YOU request a second opinion, YOU will be responsible for the payment of an additional Trade Service Call Fee if the outcome of the second opinion is the same as the initial opinion. 3. WE have the right, but not the responsibility, to select the authorized service contractor (Service Contractor) to perform the service. a. If WE choose the Service Contractor, the Service Contractor will contact YOU to schedule YOUR service appointment. The appointment will be scheduled for service to be performed during normal business hours. b. All Service Contractors must be properly licensed and/or certified according to State law for the type of service being provided. Payment will only be made to legally registered businesses that are routinely engaged in repairs of like items and/or systems.

Requesting Service. 1. WE ▇▇▇▇ must be notified using the Claims Phone Number provided in the Declarations Page as soon as the malfunction is discovered and prior to expiration expira- tion of the contract term. a. WE ▇. ▇▇▇▇ will accept service requests 24 hours a day, 7 days a week. b. WE ▇. ▇▇▇▇ will not provide service until all past due Trade Service Call Fees and Plan Fees are paid in full. c. WE ▇. ▇▇▇▇ will not pay or reimburse for services performed without OUR approval its prior to repair or replacementapproval. 2. Once notified, WE will authorize or request YOU ▇▇▇▇ has the right to contact a select an ▇▇▇▇ authorized service contractor (Service Contractor subject Contrac- tor) to perform the limitations described in subsection 3 below. WE will provide payment directly to the Service Contractor for any authorized repair or replacement services, in accordance with the contract termsservice. a. WE The services will be initiated under normal circumstances within 48 hours after your service request is made to Cobb. b. The Service Contractor will contact you to schedule your service appointment. The appointment will be scheduled for service to be performed during normal business hours. ▇. ▇▇▇▇ will determine what services constitute an emergency and will make reasonable efforts to expedite emergency service requestsservice. b. WE ▇. ▇▇▇▇ will accept YOUR your request to expedite scheduling of non-emergency serviceservice only when a Service Contractor is available. If the Service Contractor agrees to expedite scheduling of a non-emergency service request, YOU you may be required to pay an additional addi- tional fee. c. WE reserve ▇. ▇▇▇▇ reserves the right to obtain a second opinion at OUR its expense. In the event that WE inform YOU that ▇▇▇▇ informs you the malfunction is not covered under this contract, YOU you have the right to request a second opinion of the cause of the malfunction. YOU You must ask US ▇▇▇▇ for a second opinion from another Service Contractor within seven (7) 7 days from OUR ▇▇▇▇ informing YOU you the malfunction is not covered. In the event that the outcome of the second opinion is different than the first opinion, WE may then ▇▇▇▇ may, in its discretion, decide whether to provide accept coverage under this contract. If YOU you request a second opinion, YOU you will be responsible for the payment of an additional Trade Service Call Fee only if the outcome of the second opinion is the same as the initial opinion. 3. WE have In the right, but not the responsibility, event ▇▇▇▇ authorizes or requests you to select the authorized contact an independent service contractor (Service Contractor) con- tractor to perform a covered service, ▇▇▇▇ will provide reimbursement for an authorized amount of the service. a. If WE choose cost you incur for the Service Contractor, repair or replacement services. Acceptable proof of the Service Contractor will contact YOU repair and your actual itemized costs must be provided to schedule YOUR service appointment. The appointment and approved by ▇▇▇▇ before any reimbursement will be scheduled for service to be performed during normal business hourspaid. b. All Service Contractors must be properly licensed and/or certified according to State law for the type of service being provided. Payment will only be made to legally registered businesses that are routinely engaged in repairs of like items and/or systems.

Requesting Service. 1. WE must be notified using the Claims Phone Number provided below and in the Declarations Page DECLARATIONS PAGE, as soon as the a malfunction is discovered and prior to expiration of the contract termCONTRACT TERM. a. WE accept service requests 24 hours a day, 7 days a week. b. WE will not provide service until all past due Service Call Fees and Plan Fees PLAN FEES are paid in full. c. WE will not pay or reimburse YOU for services performed without OUR approval prior to a repair or replacement. 2. Once notified, WE will authorize or request YOU to contact a Service Contractor SERVICE CONTRACTOR subject to the limitations described in subsection 3 below. WE will provide payment directly to the Service Contractor SERVICE CONTRACTOR for any authorized repair or replacement services, in accordance with the contract termsCONTRACT TERMS. a. WE will determine what services constitute an emergency and will make reasonable efforts to expedite emergency service requests. b. WE will accept YOUR request to expedite scheduling of non-emergency service. If the Service Contractor SERVICE CONTRACTOR agrees to expedite scheduling of a non-emergency service request, YOU may be required to pay an additional feeexpedition fee to the SERVICE CONTRACTOR. c. At OUR expense, WE reserve the right to obtain a second opinion at OUR expenseopinion. In the event that WE inform YOU that the malfunction is not covered under this contract, YOU have the right to request a second opinion of the cause of the malfunction. YOU must ask US for to obtain a second opinion from another Service Contractor SERVICE CONTRACTOR within seven (7) days from OUR informing YOU the malfunction is not covered. In the event that the outcome of the second opinion is different than the first opinion, WE may decide whether to provide coverage under this contract. If YOU request a second opinion, YOU will be responsible for the payment of an additional Trade Service Call Fee TRADE SERVICE CALL FEE if the outcome of the second opinion is the same as the initial opinion. 3. WE have the right, but not the responsibility, to select the authorized service contractor (Service Contractor) SERVICE CONTRACTOR to perform the service. a. If WE choose the Service ContractorSERVICE CONTRACTOR, the Service Contractor SERVICE CONTRACTOR will contact YOU to schedule YOUR service appointment. The appointment will be scheduled for service to be performed during normal business hours. b. All Service Contractors SERVICE CONTRACTORS must be properly licensed and/or certified according to State law for the type of service being provided. Payment will only be made to legally registered businesses that are routinely engaged in repairs of like items a covered ITEM and/or systemssystem.

Requesting Service. 1. WE AHS must be notified using the Claims Phone Number provided in the Declarations Page as soon as the malfunction is discovered and prior to expiration of the contract term. (Refer to your Contract Agreement pages for details on how to request service.) a. WE AHS will accept service requests 24 hours a day, 7 days a week. b. WE AHS will not provide service until all past due Trade Service Call Fees and Plan Fees are paid in full. c. WE AHS will not pay or reimburse for services performed without OUR approval its prior to repair or replacementapproval. 2. Once notified, WE will authorize or request YOU AHS has the right to contact a select an AHS authorized service contractor (Service Contractor subject Contractor) to perform the limitations described in subsection 3 below. WE will provide payment directly to the Service Contractor for any authorized repair or replacement services, in accordance with the contract termsservice. a. WE The services will be initiated under normal circumstances within 48 hours after your service request is made to AHS. b. The Service Contractor will contact you to schedule your service appointment. The appointment will be scheduled for service to be performed during normal business hours. c. AHS will determine what services constitute an emergency and will make reasonable efforts to expedite emergency service requestsservice. b. WE d. AHS will accept YOUR your request to expedite scheduling of non-emergency serviceservice only when a Service Contractor is available. If the Service Contractor agrees to expedite scheduling of a non-emergency service request, YOU you may be required to pay an additional fee. c. WE reserve e. AHS reserves the right to obtain a second opinion at OUR its expense. In the event that WE inform YOU that AHS informs you the malfunction is not covered under this contract, YOU you have the right to request a second opinion of the cause of the malfunction. YOU You must ask US AHS for a second opinion from another Service Contractor within seven (7) 7 days from OUR AHS informing YOU you the malfunction is not covered. In the event that the outcome of the second opinion is different than the first opinion, WE may then AHS may, in its discretion, decide whether to provide accept coverage under this contract. If YOU you request a second opinion, YOU you will be responsible for the payment of an additional Trade Service Call Fee only if the outcome of the second opinion is the same as the initial opinion. 3. WE have In the right, but not the responsibility, event AHS authorizes or requests you to select the authorized contact an independent service contractor (Service Contractor) to perform a covered service, AHS will provide reimbursement for an authorized amount of the service. a. If WE choose cost you incur for the Service Contractor, repair or replacement services. Acceptable proof of the Service Contractor will contact YOU repair and your actual itemized costs must be provided to schedule YOUR service appointment. The appointment and approved by AHS before any reimbursement will be scheduled for service to be performed during normal business hourspaid. b. All Service Contractors must be properly licensed and/or certified according to State law for the type of service being provided. Payment will only be made to legally registered businesses that are routinely engaged in repairs of like items and/or systems.

Requesting Service. 1. WE We must be notified using the Claims Phone Number provided in the Declarations Page as soon as the malfunction is discovered and prior to expiration of the contract term. a. WE Contract. You can request service by calling ▇▇▇-▇▇▇-▇▇▇▇. We will accept service requests 24 hours a day, 7 days a week. b. WE . We will not provide service until all past due Service Call Fees and Plan Fees Contract fees are paid in fullmade current. c. WE A. Upon request for service under normal circumstances, We will not pay or reimburse for services performed without OUR approval prior to repair or replacement. 2. Once notified, WE will authorize or request YOU to contact a Service Contractor subject to the limitations described in subsection 3 belowwithin forty-eight (48) after You request service. WE will provide payment directly to the The Service Contractor for any authorized repair or replacement services, in accordance with the contract terms. a. WE will contact You to schedule a mutually convenient appointment during normal business hours. We will determine what services repairs constitute an emergency and will make reasonable efforts to expedite emergency service requests. b. WE service. We will accept YOUR Your request to expedite scheduling of non-emergency serviceservice only when a Service Contractor is available. If the Service Contractor agrees to expedite scheduling of a non-emergency service request, YOU You may be required to pay an additional fee. c. WE B. We have the sole and absolute right to select the Service Contractor to perform the service. We will not reimburse You for services performed without Our prior approval. C. We reserve the right to obtain a second opinion at OUR Our expense. In the event that WE We inform YOU that You the malfunction is not covered under this contractContract, YOU You have the right to request a second opinion of concerning the cause of the malfunction. YOU You must ask US Us for a second opinion from another Service Contractor within seven (7) days from OUR Us informing YOU You the malfunction is not covered. In the event that the outcome of the second opinion is different than the first opinion, WE may then We may, in Our discretion, decide whether to provide accept coverage under this contractContract. If YOU You request a second opinion, YOU You will be responsible for the payment of an additional Trade Service Call Fee only if the outcome of the second opinion is the same as the initial opinion. 3. WE have D. In the right, but not the responsibility, event We authorize or request You to select the authorized contact an independent service contractor (Service Contractor) to perform a covered service, We will provide reimbursement for an authorized amount of the servicecost You incur for the repair or replacement services. Acceptable proof of the repair and Your actual itemized costs must be provided to and approved by Us before any reimbursement will be paid. We are not responsible for expenses You incur without Our express consent. We will not reimburse You for any costs associated with unauthorized repairs or work performed by unauthorized contractors. a. E. If WE choose service work performed under this Contract should fail, then We will make the necessary repairs without an additional Service Contractor, the Service Contractor will contact YOU to schedule YOUR service appointment. The appointment will be scheduled Call Fee for service to be performed during normal business hoursa period of 90 days on parts and 30 days on labor. b. All Service Contractors must be properly licensed and/or certified according to State law for the type of service being provided. Payment will only be made to legally registered businesses that are routinely engaged in repairs of like items and/or systems.

Requesting Service. 1a) You may request service by calling ▇-▇▇▇-▇▇▇-▇▇▇▇ or going online to your customer portal. WE must be notified using the Claims Phone Number provided in the Declarations Page as soon as the malfunction is discovered and prior to expiration of the contract term. a. WE We will accept service requests 24 hours a day, 7 days a week. b. WE . We will not provide service until all past due to any customer with unpaid Service Call Fees and Plan Fees and/or additional coverage fees for CSHS that are not paid in full. c. WE will not pay or reimburse for services performed without OUR approval prior b) You are required to repair or replacementrequest service as soon as the malfunction of the Covered Item is discovered. 2. Once notified, WE will authorize c) You are required to shut down the affected system or request YOU appliance to contact a Service Contractor subject to the limitations described in subsection 3 below. WE will provide payment directly to the Service Contractor for prevent any authorized repair or replacement services, further damage (in accordance with the contract termsmanufacturer's suggested safety measures and state safety guidelines) d) Upon request for service, we will contact the best available Service Provider in your area in an effort to secure an appointment to diagnose your Covered Item. a. WE e) The average time to secure an appointment can take up to forty-eight (48) hours on weekdays (weekends can take up to 4 days). Upon acceptance of your claim, you will determine what services constitute receive the name, phone number and email address of the Service Provider assigned. The Service Provider will contact you to schedule a mutually convenient appointment during normal business hours. Your Service Call Fee will be due upon the Service Provider’s arrival. f) We are NOT an emergency and will make reasonable efforts to expedite emergency service requests. b. WE service. We will accept YOUR your request to expedite the scheduling of non-emergency serviceservices only when a Service Provider is available to do so. If the Service Contractor Provider agrees to expedite scheduling of a non-emergency service request, YOU you may be required to pay an additional fee. c. WE g) In some instances, it can take more than forty-eight (48) hours for a Service Provider to accept a request. In cases where we have not secured an appointment for you with one of our in-network service providers within 24 weekday hours of your request, you have the option of finding a licensed Service Provider of your own and obtain a diagnosis. Please note: We are unable to pay an out of network service provider directly, so any covered claims diagnosed by your Service Provider will be reimbursed. In the event you choose your own service provider they must contact us prior to the work being performed to receive Authorization. We will not reimburse for work performed without prior authorization. h) We reserve the right to obtain a second opinion of our choosing at OUR our expense. In If you disagree with the event that WE inform YOU that determination of a claim, you have 5 days from the malfunction is not covered under this contract, YOU have the right initial determination to request a second opinion of the cause of the malfunction. YOU must ask US for a second opinion from another Service Contractor within seven (7) days from OUR informing YOU the malfunction is not covered. In the event that the outcome of the second opinion is different than the first opinion, WE may decide whether to provide coverage under this contractfailure. If YOU you do request a second opinion, YOU you will be responsible for securing the payment of an Service Provider on your own and the additional Trade costs. If the second opinion differs from the first, we will cover the service call fee. i) If you elect for virtual diagnosis and /or repair, your Service Call Fee if will be due upon scheduling the outcome virtual appointment. We will contact the best available Service Provider and secure a virtual appointment to diagnose your Covered Item within 24 hours. Upon acceptance of your claim, you will receive the second opinion is the same as the initial opinionService Provider’s name and scheduled time of your virtual appointment along with instructions via email. 3j) We are not responsible for work performed without authorization from CSHS. WE have In the right, but event you choose your own contractor they must contact us prior to the work being performed to receive authorization. We will not the responsibility, to select the authorized service contractor (Service Contractor) to perform the servicereimburse for work performed without prior authorization. a. k) If WE choose work performed under this Agreement should fail within 30 days, we will resend the Service ContractorProvider at no cost to you. We stand behind our work and the repair/part(s) completed. If the system fails again within 30 days due to failure of either the repair or part(s), the Service Contractor we will contact YOU to schedule YOUR service appointment. The appointment will be scheduled for service to be performed during normal business hoursfix it at no additional cost. b. All Service Contractors must l) CSHS reserves the right to request maintenance records of up to 2 consecutive years and/or pictures. Providing annual maintenance and cleaning by a licensed technician on covered items may be properly licensed and/or certified according required to State law for the type of service being provided. Payment will only be made to legally registered businesses that are routinely engaged in repairs of like items and/or systemsensure continued coverage on such items.

Requesting Service. 1a) You may request service by calling ▇-▇▇▇-▇▇▇-▇▇▇▇ or going online to your customer portal. WE must be notified using the Claims Phone Number provided in the Declarations Page as soon as the malfunction is discovered and prior to expiration of the contract term. a. WE We will accept service requests 24 hours a day, 7 days a week. b. WE . We will not provide service until all past due to any customer with unpaid Service Call Fees and Plan Fees and/or additional coverage fees for CSHS that are not paid in full. c. WE will not pay or reimburse for services performed without OUR approval prior b) You are required to repair or replacementrequest service as soon as the malfunction of the Covered Item is discovered. 2. Once notified, WE will authorize c) You are required to shut down the affected system or request YOU appliance to contact a Service Contractor subject to the limitations described in subsection 3 below. WE will provide payment directly to the Service Contractor for prevent any authorized repair or replacement services, further damage (in accordance with the contract termsmanufacturer's suggested safety measures and state safety guidelines) d) Upon request for service, we will contact the best available Service Provider in your area in an effort to secure an appointment to diagnose your Covered Item. a. WE e) The average time to secure an appointment can take up to forty-eight (48) hours on weekdays (weekends can take up to 4 days). Upon acceptance of your claim, you will determine what services constitute receive the name, phone number and email address of the Service Provider assigned. The Service Provider will contact you to schedule a mutually convenient appointment during normal business hours. Your Service Call Fee will be due upon the Service Provider’s arrival. f) We are NOT an emergency and will make reasonable efforts to expedite emergency service requests. b. WE service. We will accept YOUR your request to expedite the scheduling of non-emergency serviceservices only when a Service Provider is available to do so. If the Service Contractor Provider agrees to expedite scheduling of a non-emergency service request, YOU you may be required to pay an additional fee. c. WE g) In some instances, it can take more than forty-eight (48) hours for a Service Provider to accept a request. In cases where we have not secured an appointment for you with one of our in-network service providers within 24 weekday hours of your request, you have the option of finding a licensed Service Provider of your own and obtain a diagnosis. Please note: We are unable to pay an out of network service provider directly, so any covered claims diagnosed by your Service Provider will be reimbursed. In the event you choose your own service provider they must contact us prior to the work being performed to receive Authorization. We will not reimburse for work performed without prior authorization. h) We reserve the right to obtain a second opinion of our choosing at OUR our expense. In If you disagree with the event that WE inform YOU that the malfunction is not covered under this contractdetermination of a claim, YOU you have the right to request a second opinion of the cause of the malfunction. YOU must ask US for a second opinion from another Service Contractor within seven (7) 5 days from OUR informing YOU the malfunction is not covered. In the event that the outcome of the second opinion is different than the first opinion, WE may decide whether initial determination to provide coverage under this contract. If YOU request a second opinion, YOU of the cause of failure. If you do request a second opinion, you will be responsible for securing the payment of an Service Provider on your own and the additional Trade costs. If the second opinion differs from the first, we will cover the service call fee. i) If you elect for virtual diagnosis and /or repair, your Service Call Fee if will be due upon scheduling the outcome virtual appointment. We will contact the best available Service Provider and secure a virtual appointment to diagnose your Covered Item within 24 hours. Upon acceptance of your claim, you will receive the second opinion is the same as the initial opinionService Provider’s name and scheduled time of your virtual appointment along with instructions via email. 3j) We are not responsible for work performed without authorization from CSHS. WE have In the right, but event you choose your own contractor they must contact us prior to the work being performed to receive authorization. We will not the responsibility, to select the authorized service contractor (Service Contractor) to perform the servicereimburse for work performed without prior authorization. a. k) If WE choose work performed under this Agreement should fail within 30 days, we will resend the Service ContractorProvider at no cost to you. We stand behind our work and the repair/part(s) completed. If the system fails again within 30 days due to failure of either the repair or part(s), the Service Contractor we will contact YOU to schedule YOUR service appointment. The appointment will be scheduled for service to be performed during normal business hoursfix it at no additional cost. b. All Service Contractors must l) CSHS reserves the right to request maintenance records of up to 2 consecutive years and/or pictures. Providing annual maintenance and cleaning by a licensed technician on covered items may be properly licensed and/or certified according required to State law for the type of service being provided. Payment will only be made to legally registered businesses that are routinely engaged in repairs of like items and/or systemsensure continued coverage on such items.