Requesting Service. Be prepared to provide the following information to the technician when requesting this Service: a. system invoice and serial numbers; b. service tag number; c. System type and model numbers; d. current version of the operating system on the affected System; e. brand names and models of any peripheral devices (such as a modem) attached to the System; f. the error message received and when it occurs; g. what tasks or functions were being processed or implemented when error occurred; and h. what steps, if any, were taken to solve the problem.
Appears in 2 contracts
Sources: Dell Consumer Hardware Service Agreement, Consumer Hardware Service Agreement
Requesting Service. Be prepared to provide the following information to the technician when requesting this Service:
a. a) system invoice and serial numbers;
b. b) service tag number;
c. c) System type and model numbers;
d. d) current version of the operating system on the affected System;
e. e) brand names and models of any peripheral devices (such as a modem) attached to the System;
f. f) the error message received and when it occurs;
g. g) what tasks or functions were being processed or implemented when error occurred; and
h. h) what steps, if any, were taken to solve the problem.
Appears in 1 contract
Sources: Hardware Service Agreement
Requesting Service. Be prepared to provide the following information to the technician when requesting this Service:
a. system a) System's invoice and serial numbers;
b. b) service tag number;
c. c) System type and model numbers;
d. d) current version of the operating system on the affected System;
e. e) brand names and models of any peripheral devices (such as a modem) attached to the System;
f. f) the error message received and when it occurs;
g. g) what tasks or functions were being processed or implemented when error occurred; and
h. h) what steps, if any, were taken to solve the problem.
Appears in 1 contract
Sources: Hardware Service Agreement