Common use of Requesting Service Clause in Contracts

Requesting Service. 1. AHS must be notified as soon as the malfunction is discovered and prior to expiration of the contract term. (Refer to your Contract Agreement pages for details on how to request service.) a. AHS will accept service requests 24 hours a day, 7 days a week. b. AHS will not provide service until all past due Trade Service Call Fees and Plan Fees are paid in full. c. AHS will not reimburse for services performed without its prior approval. 2. AHS has the right to select an AHS authorized service contractor (Service Contractor) to perform the service. a. AHS will initiate services under normal circumstances by contacting a Service Contractor within 48 hours after your service request to AHS. b. The Service Contractor will contact you to schedule your service appointment. The appointment will be scheduled for service to be performed during normal business hours. c. AHS reserves the right to obtain a second opinion at its expense. In the event that AHS informs you the malfunction is not covered under this contract, you have the right to request a second opinion of the cause of the malfunction. You must ask AHS for a second opinion from another Service Contractor within 7 days from AHS informing you the malfunction is not covered. In the event that the outcome of the second opinion is different than the first opinion, then AHS may, in its discretion, decide whether to accept coverage under this contract. If you request a second opinion, you will be responsible for the payment of an additional Trade Service Call Fee only if the outcome of the second opinion is the same as the initial opinion. 3. In the event AHS authorizes or requests you to contact an independent service contractor to perform a covered service, AHS will provide reimbursement for an authorized amount of the cost you incur for the repair or replacement services. Acceptable proof of the repair and your actual itemized costs must be provided to and approved by AHS before any reimbursement will be paid.

Requesting Service. 1. AHS must be notified as soon as the malfunction is discovered and prior to expiration of the contract term. (Refer to your Contract Agreement pages for details on how to request service.) a. AHS will accept service requests 24 hours a day, 7 days a week. b. AHS will not provide service until all past due Trade Service Call Fees and Plan Fees are paid in full. c. AHS will not reimburse for services performed without its prior approval. 2. AHS has the right to select an AHS authorized service contractor (Service Contractor) to perform the service. a. AHS will initiate services under normal circumstances by contacting a Service Contractor within 48 hours after your service request to AHS. b. The Service Contractor will contact you to schedule your service appointment. The appointment will be scheduled for service to be performed during normal business hours. c. AHS reserves the right to obtain a second opinion at its expense. In the event that AHS informs you the malfunction is not covered under this contract, you have the right to request a second opinion of the cause of the malfunction. You must ask AHS for a second opinion from another Service Contractor within 7 days from AHS informing you the malfunction is not covered. In the event that the outcome of the second opinion is different than the first opinion, then AHS may, in its discretion, decide whether to accept coverage under this contract. If you request a second opinion, you will be responsible for the payment of an additional Trade Service Call Fee only if the outcome of the second opinion is the same as the initial opinion. 3. In the event AHS authorizes or requests you to contact an independent service contractor to perform a covered service, AHS will provide reimbursement for an authorized amount of the cost you incur for the repair or replacement services. Acceptable proof of the repair and your actual itemized costs must be provided to and approved by AHS before any reimbursement will be paid. 4. Upon your request, AHS will determine if expedited services are necessary and available and will make reasonable efforts to expedite services accordingly. Service will commence not later than 24 hours after the report of the claim in an emergency. plumbing, or electrical service by the insured. If the emergency involving the items covered in this contract renders a dwelling unfit for a person to live in because of defects that endanger the health and safety of the occupants, AHS will provide a status report to the holder and the Nevada Commissioner of Insurance, by electronic mail at ▇▇▇▇▇▇▇▇▇@▇▇▇.▇▇.▇▇▇, no later than three calendar days after the report of the claim, if AHS cannot complete the repairs within 3 calendar days. If you should request AHS to perform non-emergency service outside of normal business hours, you will be responsible for payment of additional fees, including overtime.