Requesting Service. 4.1 Desktop Support Services Users can contact ITS through the following five methods: 1. Online: ▇▇▇▇://▇▇▇▇.▇▇▇▇.▇▇▇ 2. Phone: (914) 773‐3333 or (855) 722‐3487 (Toll free) 3. Email: (▇▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇.▇▇▇) Email requests will be processed during regular business hours. Using the online ticketing system at ▇▇▇▇://▇▇▇▇.▇▇▇▇.▇▇▇ is recommended over email. While both methods feed into the same ticketing system, logging into the help desk ticketing system allows users to better specify the category and ensure the ticket gets placed in the appropriate group without having to be manually moved. The ▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇.▇▇▇ email account is only used to report spam messages in order to retain the header information of the suspicious email. 4. Online Live Chat
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