Common use of Requesting Support Clause in Contracts

Requesting Support. 3.1 All requests for Support from the Customer must be made via telephone on ▇▇▇▇ ▇▇▇ ▇▇▇▇ or e-mail to ▇▇▇▇▇▇▇@▇▇-▇.▇▇.▇▇. 3.2 The Customer must inform IT-C of any Incidents as soon as is practically possible. If there is a delay informing IT-C of obvious warning signs then the fault may grow and cause additional impact. 3.3 Upon receiving notification regarding an issue with the Customer’s System, the issue will be logged as an Incident with an allocated Incident reference number. The Incident reference number along with details of the Incident will be stated to the Caller if requested. 3.4 In the event of the Customer wishing to query the progress of an Incident, the Customer must be able to state the specific Incident reference number to enable IT-C to identify the Incident in question.

Requesting Support. 3.1 All requests for Support from the Customer must be made via telephone on ▇▇▇▇▇ ▇▇▇ ▇▇▇▇ or e-mail to ▇▇▇▇▇▇▇▇@▇▇-▇▇▇▇▇.▇▇.▇▇. 3.2 The Customer must inform IT-C Telemat IT Support of any Incidents as soon as is practically possible. If there is a delay informing IT-C Telemat IT Support of obvious warning signs then the fault may grow and cause additional impact. 3.3 Upon receiving notification regarding an issue with the Customer’s System, the issue will be logged as an Incident with an allocated Incident reference number. The Incident reference number along with details of the Incident will be stated provided to the Caller if requestedCustomer. 3.4 In the event of the Customer wishing to query the progress of an Incident, the Customer must be able to state the specific Incident reference number to enable IT-C Telemat IT Support to identify the Incident in question.

Requesting Support. 3.1 All requests for Support from the Customer must be made via telephone on ▇▇▇▇▇ ▇▇▇ ▇▇▇▇ or e-mail to ▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇-▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇.▇▇. 3.2 The Customer must inform IT-C LUC of any Incidents as soon as is practically possible. If there is a delay informing IT-C LUC of obvious warning signs then the fault may grow and cause additional impact. 3.3 Upon receiving notification regarding an issue with the Customer’s System, the issue will be logged as an Incident with an allocated Incident reference number. The Incident reference number along with details of the Incident will be stated to the Caller if requestedCaller. 3.4 In the event of the Customer wishing to query the progress of an Incident, the Customer must be able to state the specific Incident reference number to enable IT-C LUC to identify the Incident in question.

Requesting Support. 3.1 All requests for Support from the Customer must be made via telephone on ▇▇▇▇ ▇▇▇ ▇▇▇▇ or e-mail to ▇▇▇▇▇▇▇@▇▇-▇.▇▇▇.▇▇. 3.2 The Customer must inform IT-C of any Incidents as soon as is practically possible. If there is a delay informing IT-C of obvious warning signs then the fault may grow and cause additional impact. 3.3 Upon receiving notification regarding an issue with the Customer’s System, the issue will be logged as an Incident with an allocated Incident reference number. The Incident reference number along with details of the Incident will be stated to the Caller if requestedCaller. 3.4 In the event of the Customer wishing to query the progress of an Incident, the Customer must be able to state the specific Incident reference number to enable IT-C to identify the Incident in question.