Out of Hours Periods Clause Samples
Out of Hours Periods. J700 GROUP provide remote helpdesk Support during Out of Hours Periods which are the times beyond J700 GROUP standard working hours as outlined in clause 5.1 above, by pre-agreement only.
Out of Hours Periods. 5.2.1 IT-C provide remote helpdesk Support during Out of Hours Periods which are the times beyond IT-C standard working hours as outlined in clause 5.1 above, by pre-agreement only, and will be stated in the support agreement.
5.2.2 Remote and On Site Support will NOT be guaranteed available during Out of Hours Periods unless explicitly stated in the Customer’s Support Agreement.
Out of Hours Periods. 5.7.2.1 Alphabyte provide remote helpdesk Support during Out of Hours Periods which are the times beyond Alphabyte’s standard working hours by pre-agreement only.
5.7.2.2 On-site Support will not be available during Out of Hours Periods unless explicitly stated by Alphabyte on request.
5.7.2.3 On-site Support during Out of Hours Periods will incur a fee at the current hourly rate.
5.7.2.4 The full breadth and depth of Alphabyte’s technical skills and expertise will not be available during Out of Hours Periods. Consequently there may be instances when the on duty Consultant reaches the boundary of their experience causing Support Services to be suspended until other technical members of staff are available.
5.7.2.5 When other technical expertise and experience is required in relation to an Incident logged during an Out of Hours Period there is no guarantee that this will be available before the start of the next normal working day.
5.7.2.6 Planned maintenance (e.g. Server reboots) can be scheduled for Out of Hours Periods at no extra cost to customers with a Support Contract.
5.7.2.7 When a Customer has an Incident that is being worked upon during normal business hours that remains unresolved at 5.30PM Support will not continue in the Out of Hours Period by default.
5.7.2.8 The Customer can opt to pay for Support during Out of Hours Periods either by:
5.7.2.8.1 Agreeing to a fixed fee as part of the overall contract cost in order to be able to log unlimited Out of Hours Support. The fixed fee will be stated in the Contract. Or;
5.7.2.8.2 Agreeing to pay for Out of Hours Support on a pay as you go basis at an agreed hourly rate stated in the Contract.
5.7.2.9 When Out of Hours Support is requested on a pay as you go basis, the fees for Out of Hours Support will be invoiced in arrears as/when applicable as a separate line item in Alphabyte’s Support invoices.
5.7.2.10 All Out of Hours Support incidents logged will be subject to a minimum billing period of 30 minutes, followed by subsequent billing periods of 30 minutes.
5.7.2.11 Alphabyte retains the right to revise the fees for Out of Hours Support from time to time and will notify Customers in advance in accordance with the guidelines stated in the Contract from time to time.
5.7.2.12 Minimum billing periods will apply when Support has been delivered for part thereof the billing period in question. (I.e. Up to 30 minutes of Support provision will result in a charge of 30 minutes of time. Between 30 and 60 m...
Out of Hours Periods. 5.2.1 LUC provide remote helpdesk Support during Out of Hours Periods which are the times beyond LUC standard working hours as outlined in clause 5.1 above, by pre-agreement only.
5.2.2 On Site Support will NOT be available during Out of Hours Periods unless explicitly stated in the Customer’s Support Agreement.
Out of Hours Periods. 5.2.1 Telemat IT Support provide remote helpdesk Support during Out of Hours Periods which are the times beyond Telemat’s standard working hours as outlined in clause 5.1 above, by pre-agreement only.
5.2.2 On Site Support will NOT be available during Out of Hours Periods unless explicitly stated in the Customer’s Support Agreement.
Out of Hours Periods. LOUDCROWD IT provide remote helpdesk Support during Out of Hours Periods which are the times beyond LOUDCROWD IT standard working hours as outlined in clause 5.1 above, by pre-agreement only.
Out of Hours Periods. 5.2.1 PENTRE TECH LTD provide remote helpdesk Support during Out of Hours Periods which are the times beyond PENTRE TECH LTD standard working hours as outlined in clause 5.1 above, by pre- agreement only.
5.2.2 On Site Support will NOT be available during Out of Hours Periods unless explicitly stated in the Customer’s Support Agreement.