Common use of Resolution Time Clause in Contracts

Resolution Time. The “Resolution Time” means the targeted time within which Jcurve will use commercially reasonable efforts to resolve a support ticket. The “Resolution Time” is measured during Support Hours as defined above. GOALS RESOLUTION TIME Urgent High Normal Low 1 Business Day 2 Business Days 3 Business Days 5 Business Days For Customers using NetSuite, these resolution times are a guide only and do not constitute a service level agreement. For Customers using Riyo, these resolution times do not constitute a performance indicator to be taken into account in computing the service level in accordance with Clause 11 of the Riyo Software Subscription Agreement.

Resolution Time. The “Resolution Time” means the targeted time within which Jcurve will use commercially reasonable efforts to resolve a support ticket. The “Resolution Time” is measured during Support Hours as defined above. GOALS RESOLUTION TIME Urgent High Normal Low 1 Business Day 2 Business Days 3 Business Days 5 Business Days For Customers using NetSuite, these resolution times are a guide only and do not constitute a service level agreement. For Customers using RiyoQuicta, these resolution times do not constitute a performance indicator to be taken into account in computing the service level in accordance with Clause 11 of the Riyo Quicta Software Subscription Agreement.